-
August 2022 by Carl McLendon
They were very helpful and patient.
-
September 2021 by Jonathan Levine
We needed emergency windshield replacement during our visit from Phoenix. A-1 was recommended by Geico (they take most insurance!), and was able to get our replacement ordered and installed during our stay. Great communication too! Highly recommended!Service: Auto windshield replacement
-
July 2021 by Jonathan L.
Visiting from Phoenix and needed an emergency windshield replacement. So glad they were recommended by Geico. Quick, easy, and excellent communication. I highly recommend!!!
-
February 2021 by David Mortner
Super nice guy. Easy drop off/pick up. High quality work. Takes most insurance too
-
September 2020 by Kay Marsh
Blamed destroying vehicle's windshield seal and damage to paint on age of my from new 11 year old well cared for vw. Guy was rushing 'delivery is late' after telling me earlier in process 'we'll call you when screen is in' - it's Telluride so ..., but worse was the domineering tone he used trying to force me to accept the work I complained about before tag teaminging me with his manager, who at first showed concern and a promise to get back to me in a couple of days - he didn't! I recieved my car back with big gaps where there were once seals covering these holes, and chunks in the paint above the windshiled. I've cared for my vw since new, I have a new car, this one going to my daughter. I was shocked as I got close to my car at pick up, I dealt with the matter immediately and politely. I didn't trust the Tech's reaction so called my insurer and vw first, just for a self check as I was in absolute shock and what he tried to pass off as good work. The owner initially expressed concern about the paint chips, and later tried to blame this on road stone chips, however the marks near the hood show what went on. I know another car in town of the same age so I had a good look at it, compared it to mine, and what vw explained, and realized that lady has likely had them work on her car and has no idea they are trashing her seals, they actually tried to use this as a comparison in their response. I'm in business and the measure of good service is how a company behaves when things go wrong, and things do go wrong, and as a client or service provider you have to be honest and patient, give people the chance to do good by you, but this company did not take that opportunity to put matters right, instead they wriggled and delayed until I chased them after a week and finally recieved their excuses in text with the owners new position and sign off 'this is where we stand', which was a 360 of what they had both said about putting things right the week before. I checked the work with other professionals and vw who have looked after my car, to make sure I wasn't expecting too much - it's just bad work and terrible customer service. Fortunately I have good insurance and they are putting this right with another company. I made the mistake of leaving my deductable in the car when I left it, that was not a measure of my satisfaction, just misplaced trust, but I won't ever use this company again, and I recommend you drive to Montrose or use a mobile service to deal with your vehicle. I'm a long time local in Telluride, I mentioned this to my clients - other longer time locals - they laughed 'no don't go there'!
-
May 2019 by Taylor Landry
Quick and easy. The fella's there know what there doing.
-
April 2019 by General
Too busy skiing to help their customers. Called a few times to no answer and left a detailed message. After no response I stopped by their shop only to find a locked door and a parking lot full of snow. I guess skiing is more important than the business they don't take care of. Unprofessional. With the time I wasted I could have driven to montrose for prompt service.
-
April 2019 by gary dye
Chris did an excexcellent job and was quick and professional. Reasonable price, especially for Telluride.
