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January 2024 by Ridge W.
Very nice folks! Gave lots of good advice and very helpful with board selection! Also gave us some discount options! These guys are awesome
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January 2024 by Mathilde W.
Ladies go here if you want to be mansplained, lied to, and overcharged... I recently went here to rent some equipment and from the second we walked in the 2 men working there were extremely rude and dismissive. We originally asked to just rent boots but were informed that it would be best for them if we rented skis and boots for their liability. I asked if he knew of any places where we could rent just boots and the worker said that most places rent the set which I found out later was a lie. The workers were super lazy and made rude comments because we weren't sure what length of ski we needed. Even though there were only 2 other customers in the store the workers totally rushed through the boot fitting and didn't seem to care at all about us. We ended up renting skis and boots for over $100 that were in bad condition and too short. The final straw was when they refused to store our shoes for the day even though they had just done so for the customers before us. We rented just boots the next day from Christy Sports across the street with no trouble and for way less money, a much better customer experience. I rarely write reviews, but this was the worst customer service I've ever experienced and in a town full of ski shops, I'll choose a different one in the future.
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August 2023 by Kristina B.
Literally worst bike rental experience ever and I have rented a ton of bikes. First they tell me no one under 16 can ride an e-bike (which is absolutely not true... only class 3). Then they give us some bikes but give us no options of types of bikes and pricing. We paid $100 for a 3 hour rental for 2 people... shortly after we get out of the town we realize shifting isn't working and breaks are squeaking like crazy and unsafe. I called them to tell them and they say the issue is the "level" of bike rental... the hadn't even given us options , and even a basic bike should have correctly functioning breaks and gears. Instead of apologizing they placed blame on us. I asked to return and just get a refund as I did not appreciate being treated that way, but they refused and said only option is to return back and get a different "similar level" bike or pay for an upgrade. They refused to give me the managers contact number or email and only gave me a name and said he was "in meetings all day". Seriously the worst!!!!!
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March 2023 by martimbe
My ski equipment rental experience here was flawless and—dare I say?—enjoyable. The location couldn't be better, right next to the gondola. I'd bought my package months before, so there was no paperwork. Just a few moments after I walked in I was asked how they could help me, and another staff person immediately started on my process. He was fast and efficient but also nice and friendly, a combination not always found at rental places. He listened to my specific boot concerns and had me try on two different brands of boots. Then the ski/pole part went super fast. The return was even faster. They took my skis/poles from me, and that was it. Then the next morning I simply put my boots in a big cart and walked out - no waiting, no processing of paperwork. All the staff were friendly. I will definitely rent from them again!
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October 2022 by Brady Gates
Fantastic rooms, best hot tub & sauna outside of a hot spring. Kinda pricey, but worth it!
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October 2022 by Rhansen13
The location is perfect. It is situated right next to the gondola and is an easy walk to any shops and restaurants. The rooms were also very spacious and was a great value. I could go on, but what really left an impression was the staff. The cleaning staff turned in my AirPods that I left behind (which I did not notice I had left yet). Autumn, the Reservations Manager, called me and told me that I left them behind and that she would mail them to me back to my home address. It was just another example on how the staff went above and beyond. Great service in such a beautiful town!
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September 2022 by daveb609
Top notch service and gear. Mike was super helpful and friendly. Did a solo mountain bike ride one day and came back with my wife the next day to rent bikes again.
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July 2022 by Nicholas Haddad
Great experience. Dan was knowledgeable about the equipment and geography. He set me up with a bike that I liked so much it might be time to upgrade my bike at home. 10/10 rent from him!
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March 2022 by Apryl M.
Was told we can come in & rent skis, when we got there Xan was VERY rude and sassy & said they were all booked. Will not be going back. Boot doctors across the street are awesome!
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March 2022 by Brittany C.
Was told we can come in & rent skis, when we got there Xan was VERY rude and sassy & said they were all booked. Will not be going back. Boot doctors across the street are awesome!
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March 2022 by B B
Great experience renting equipment here and Kent is the man! I have my own equipment but decided to rent to avoid the hassle of checked baggage during all of the COVid airline issues. Happy with the experience and it was very convenient. Thanks Kent!
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March 2022 by Eric Moores
This company exceeded all expectations. I was having an issues with the snowboard boots I had brought. These guys were extremely helpful in getting a rental pair for me to try and even gave me the boots for a few hours the day prior to my rental to try them out. I will 100% be renting from here again. Also, the location is perfect right at the bottom of the gondola and if they are closed they have a outside drop off. Be kind and friendly and they will return the favor!
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February 2022 by Kevin Johnson
The crew here is amazing, and went above and beyond to make sure that I was taken care of! I have been to many ski shops, and it is quite rare to receive this type of service. Would HIGHLY recommend this loved room for ski/snowboard rental, or shoot… just to stop in and say hello! Very satisfied. ???
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January 2022 by Ryan Walker
Everything went great renting skis from here. Multiple locations makes it easy to switch out or have a store nearby. Rental and return all went smoothly would definitely recommend!
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January 2022 by ashli wheeler
Definitely went above and beyond, rentals were booked out and the staff did some digging and made it work for us! Literally saved our vacation as this was our only day to get on the mountain since the storm had closed it the day before. Definitely make reservations for equipment if you didn’t already know that ! All equipment fit/performed well and the staff was very helpful in sizing/fit recommendations. All in all a great day on the mountain thanks to this crew! Thank you!!!!