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January 2024 by Debbie Webster
Always nice and helpful!
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December 2023 by Frank C
Purchase a new chainsaw and nobody in the store can help me with it not starting. They will not accept it under return. They won't even exchange it for one that does run. Store policy is for them to send it in & have their chainsaw technician, look at it another day. Keep in mind, I purchased the chainsaw took it home, filled it with fuel and oil and spent an hour trying to start it. I wouldn't suggest purchasing power tools from Ace Hardware. Even expensive ones because they don't do returns even if the product is faulty and doesn't work *brand new. I've had nothing but positive experiences with this place until this day and it's very disappointing.*Update: The store manager corrected the issue and made things right. It was frustrating and unnecessary but in the end everything worked out. Better communication and verifying the chainsaw works as advertised *before purchasing is the right way to go. I will continue to be customer going forward.
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December 2023 by Peter Navarro
Beware of under-filled Blue Rhino propane tanks. They charge full price for them. And have no problem doing so.
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November 2023 by Michael Price
Great place. Workers are very nice and insightful. Have me all the info I needed.
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September 2023 by Wetchina Victor
There's lots too buy here but they recently added weird robots that follow you around, I'd rather have the extremely helpful employees watching me then a creep robot following a foot behind me the whole time I'm there.
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August 2023 by Andrea Rodriguez
Update: I was able to return the item. Associates were friendly and issue was resolved.Be careful what you purchase here due to their "return" policy. Was not allowed to return unopened wood stain straight off their shelf, with receipt from the day before, because they have "no way of knowing if it was used or not" Seems unfair to customers and is an individual policy of this location. I’ll drive farther to another hardware store unless I’m desperate from now on.
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August 2023 by Nicholas Gilbertson
Give Ed a raise. I should have wrote this review months ago. I have got to the point of being on a first-name-basis with this man (even my 5 year old son!) and he has given me help with anything I have asked well beyond any other store of any kind in the past. Context: back in May I took on the task of growing a lawn from seed with what was previously a plot of dirt and weeds. I somewhat knew what I was doing going into it, but he provided insight every step of the way and I now have a full lawn that I get compliments from my neighbors on frequently. I have come to him with a list of questions every time I visit this store and not once have I left without every question answered thoroughly. The customer service I have received from him is unmatched. I'm not typically one to go out of my way to write reviews, but hopefully management will catch wind of this post and give him the credit he deserves.
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August 2023 by Scott Van Vuuren
I would get this place zero stars or at best a half a star. I bought an assortment of sockets in a box that was busted up.I asked Destiny is this returnable she said “ yes”, just keep the receipt.I buy them and head home, I got a phone call saying we don’t need them. I turn around I take it back., I’m gone 10 minutes, 10 minutes max And Mackinzie, the assistant manager says these are very used sir!I said they were used by somebody else before me because I didn’t even open the box. She calls Destiny back up to the counter and she says “ that’s the way the box was when he bought it Mackinzie says”I don’t even know if I should return it. I said well “when I bought them, I was told they were returnable “ well the best I can do is give you store creditNo wonder this store has such a poor rating, do yourself a favor and go anywhere else but here take the extra couple minutes and go to Home Depot or Lowe’s. I would never have the service of those stores.
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July 2023 by The Man V.
I would get this place zero stars or at best a half a star. I bought an assortment of sockets in a box that was busted up. I asked Destiny is this returnable she said " yes", just keep the receipt. I buy them and head home, I got a phone call saying we don't need them. I turn around I take it back., I'm gone 10 minutes, 10 minutes max And Mackinzie, the assistant manager says these are very used sir! I said they were used by somebody else before me because I didn't even open the box. She calls Destiny back up to the counter and she says " that's the way the box was when he bought it Mackinzie says"I don't even know if I should return it. I said well "when I bought them, I was told they were returnable " well the best I can do is give you store credit No wonder this store has such a poor rating, do yourself a favor and go anywhere else but here take the extra couple minutes and go to Home Depot or Lowe's. I would never have the service of those stores.
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July 2023 by Chris Bartkowicz
The services they provided along with MacKenzie's (sp?) AMAZING help will.have me telling everyone I know about you guys!!
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May 2023 by Taha D
The staff actually know what they are talking about and they are very helpful. Much better than the competitors
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May 2023 by william Robertson
People were kinda rude. And had absolutely no rv accessories. (Sewer drain hose).
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April 2023 by Thai Her
Very, very unprofessional.....I went there for a Craftsman 3/8 Ratchet tool exchange. I spoke with retail staff, Mckenzie. We were at the aisle, and clearly, there were three 3/8 ratchet on the hanger. She went and talked to another female, who appears to be the manager/owner. She came back and said she wasn't able to make the exchange, handed me my old tool, and walked away. There was no reason behind why she wasn't able to make the exchange. Ironically, I bought a 230-piece Craftsman tools set from them the previous week. I am thinking about returning it.Very very unprofessiknal. I shop there often and will not support them again.
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April 2023 by Jami Olsten
This is the closest hardware store to my house and so I go there when I don't want to drive to the big stores. Prices are a bit higher than the other places. There is a decent number of people on staff and so finding someone isn't hard unlike the big stores. Staff is friendly and helpful.
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April 2023 by David Brostrom
Would be really helpful if the hours were posted on the door. Wasted my time and fuel coming here. Google shows them as open