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January 2024 by CiCi
The sales rep said I just need to pay minimum payment each month to have 0% interest rate of financing. It ended up that I need to pay $2000 more for interest with this finance 2 years later. The sofa I purchased was $5000 so it’s almost half of the original price!
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August 2023 by Alexis Weisenburger
We bought two pieces of furniture. The table was great, but we bought a consult and had to wait four months for it. After waiting they delivered it but the doors are uneven. We have had a technician out to fix them but the doors are still are uneven and every time we call they act very rude. You would think spending $3,000 they would be willing to fix it and act nice about it as it’s not our fault. Save your money and go elsewhere.
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April 2023 by Daniel “Dan” Fitzgerald
We purchased two coaches, swivel chair, and a cocktail table in December of 2021 and didn't get it until August or September. We new with the supply chain issues it could take longer than 3 months, no worries. However, this is our 2nd time owning Basset and had two coaches ordered in the past and they were fantastic, they literally would not wear out with two young boys playing hard and the frame stayed tight. I don't know with all the backorders and labor being in short supply if their plant in North Carolina where the coaches are made if the quality isn't as good or what. But the cushions don't seem to be holding up as in the past showing signs of softening already, the springs on one of the coaches squeaks when you sit down on the cushion and one of the side panels of fabric on the coach has two staples that hold it on need repaired as part of the fabric is loose. We especially wanted to buy something still made in the states and have something we wanted made in our fabric of choice. I just hope this isn't a sign like many items made during COVID where the quality wasn't normally as good vs the past due to being rushed or not having the parts needed to build it as normal. We spent a lot of money in my opinion as Basset has definitely is trying to elevate it's brand status and perception of higher quality and retail pricing compared to years ago. My wife and I hated the high pressure approach to purchasing the extended warranty for stain protection at the end.I haven't reached out for warranty service yet but I am somewhat disappointed as these aren't cheap coaches and we waited 7 or 8 months. We looked at Lazy Boy as well but felt Basset had a better frame and it was more comfortable. I just hope there warranty department is good since the two locations in Colorado are a franchise.Has anyone else experienced this with Basset? I was disappointed we never heard from Janette to see how things turned out and if we were totally happy.Does the store even read these reviews as I don't even see a response from a store manager or the franchisee for the poor reviews?
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April 2023 by Daniel Fitzgerald
We purchased two coaches, swivel chair, and a cocktail table in December of 2021 and didn't get it until August or September. We new with the supply chain issues it could take longer than 3 months, no worries. However, this is our 2nd time owning Basset and had two coaches ordered in the past and they were fantastic, they literally would not wear out with two young boys playing hard and the frame stayed tight. I don't know with all the backorders and labor being in short supply if their plant in North Carolina where the coaches are made if the quality isn't as good or what. But the cushions don't seem to be holding up as in the past showing signs of softening already, the springs on one of the coaches squeaks when you sit down on the cushion and one of the side panels of fabric on the coach has two staples that hold it on need repaired as part of the fabric is loose. We especially wanted to buy something still made in the states and have something we wanted made in our fabric of choice. I just hope this isn't a sign like many items made during COVID where the quality wasn't normally as good vs the past due to being rushed or not having the parts needed to build it as normal. We spent a lot of money in my opinion as Basset has definitely is trying to elevate it's brand status and perception of higher quality and retail pricing compared to years ago. My wife and I hated the high pressure approach to purchasing the extended warranty for stain protection at the end.I haven't reached out for warranty service yet but I am somewhat disappointed as these aren't cheap coaches and we waited 7 or 8 months. We looked at Lazy Boy as well but felt Basset had a better frame and it was more comfortable. I just hope there warranty department is good since the two locations in Colorado are a franchise.Has anyone else experienced this with Basset? I was disappointed we never heard from Janette to see how things turned out and if we were totally happy.Does the store even read these reviews as I don't even see a response from a store manager or the franchisee for the poor reviews?
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March 2023 by Lynda Medlyn
I love my new Bassett Sofa! The style! The color -Seamist! And it’s so comfortable! Maddy Sunshine is wonderful to work with. She is friendly, professional and I really appreciate her design expertise! Maddy suggested that I bring in my pillows that I wanted to use on my new sofa and she helped me select a fun color that would coordinate with the pillows and blend with my living room chairs and rug. Everything came together beautifully! So lovely and cozy! Thank you, Maddy!
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November 2022 by Kathi Pappas
Hate to have to leave a bad review because I’ve loved Bassett, but buyer beware! I bought a natural stone cocktail table. When I got it in the house the natural light made the finish look horrible. Cleaned it with stone cleaner but still looked horrible. Even found a chip in the stone on the side. Very poor quality. The in store floor table looked just as bad after seeing it with natural light. After 3 trips to the store and phone calls the manager (Melanie) said that I would have to pay a 33% restocking fee, BUT she would bring that down to $200. Later found out the restocking fee is really 20% ($200 would be my cost)(false statement from Melanie) Soooo poor customer service continued with another rep there who told me he would take off the restocking fee and have someone come get it. We had said we would bring it to the store. Welll, the charge once at the counter was $199 to have someone come get it. $1 less than my restocking fee. Us bringing it to the store was no longer an option. They wore me out and have the table with my $199 restocking/pickup fee. This was not a custom order - just a table they had in stock.Buyers beware!Getting a new table from Crate and Barrel where they say I can return it for any reason if I do not like the quality, look, anything for a full refund.Sad because I liked shopping there. Not anymore.
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October 2021 by Karen Durkin
Pam was so helpful and creative in finding the perfect chairs for my room. I love them and appreciate the wonderful service I received. They came earlier than expected too!
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August 2021 by seph gee
I have to say thank you to April G! She was such a great help and I will definitely be returning for my other furniture needs and asking for her! I am very indecisive and her knowledge made the experience so much easier!
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August 2021 by Diane Mckinnon
Love this store and Aril so helpful!
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July 2021 by Kathleen Huttmann
Jamie was so helpful and informative. She took so much time to make sure I had the perfect selections and design. I would recommend her to anyone looking for great design advice. Thanks so much, Jamie.
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July 2021 by Susan Meske
We have had such a great experience with Pam Marks in selecting dining chairs and window coverings for our home. We couldn’t imagine the final result could be so spectacular in transforming our space! She has provided the best customer service and is so fun to work with!
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July 2021 by Megan W Haseloh
We had a terrible experience today. The female sales associate was arguing with my husband, rude, and condescending. She made no effort to help us understand the cost of a product we were considering. She basically did everything in her power to not make a sale with us. We used to love shopping at Bassett but once we receive our new couch we will never return. I reported our experience to the manager but, aside from thanking me for my feedback, he didn't seem too concerned.
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June 2021 by ryan siurek
Turnover in sales representatives, lack of responsiveness and extreme delays in fulfilling orders. I’ve purchased from Bassett many times over the years but would not purchase from this independent location again.
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May 2021 by Mark Cruz
I have to do a shout to Jamie Martinez, she has the best eye for how to recreate your space. She is observant and listens to what you are saying you want, and her expertise puts it into reality! She helped me redesign my entire living room, complete with color changes and all. I I had lots of space, but what to do with it? When I came to the showroom I knew which couch I wanted and had to have, and I had my new rug picked out. Other than that, I did not have a plan. Jamie got to work designing the entire space around the colors in the rug and the pick for the fabric on the couch to set my stage!! Jamie came to my home to create a design for me and she knew right away how to make the most of my space! She created the complete picture with these amazing chairs I would have overlooked if not for her keen eye. ( and my husband loves them so much he gave up his Archi Bunker chair !! ) Right down to the sofa pillows and lamps, I love everything she helped me pick out. Thank you Jamie, you are amazing at what you do, and a true Professional and I love my New Living Room.
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April 2021 by Zachary Forster
My wife and I just had the best experience buying a new couch and ottoman from Jaime Martinez. She was helpful, insightful and provided us with a good amount of choices. If you’re going to shop at Bassett, ask foe Jamie. She rocks!
