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March 2024 by Frank Smith
Service always great.Angel was knowledgeable and helpful.He updated me along the way.
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March 2024 by Andrea Cox
Angel was so helpful, and kind. He got me in right away so that I could get to work. They diagnosed and fixed my tires quickly. Thank you!
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March 2024 by Gwen Gagne
Super grateful for Angel and Mike replacing my tire and getting me in and out in about an hour! Super friendly, they had my tire in stock and did a great job getting me back on the road. Thanks guys!
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March 2024 by Patty Bouchard
Angel was very knowledgeable, Patient, kind,caring, and had a great smile! He made me feel very welcomed?He took care of us!
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August 2023 by C Thomas
I came in to Big O needing to get some tires swapped. Angel let me know they could do it, but since they were only open 15 more minutes there wouldn't be time. But if I came in just a little earlier the next day they could get it done for me easily. The next day Angel was not around when I arrived, but Ken and Paul stepped in and got it done for me double time! These guys are all great! If you need tires I highly recommend you go see these guys. I will be back next time I need tires!
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August 2023 by Mike b
Should be a zero. My back tires almost fell off bc the lugnuts were not put back on correctly. 4 new tires and some front end work done. Less than 200 miles later I noticed a wobble and noise coming from the back of my car. When I got home I noticed that 4 out of the 5 lugs were loose enough to be taken off by hand. One king from the passenger side is completely missing and others are loose as well. I escalated a case and have not heard from the “district manager”. 3 days later and no movement on my car or even a call from anyone.
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August 2023 by Emily Canarini
Great experience here - I brought my car in with a nail in the tire and they had it fixed and I was back on the road in about 30 minutes. Angel was great!
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July 2023 by Natalie Barton
Thank you! Thank you! Thank you! Mike, and the guys saved my camping trip. I had just pulled out of the driveway and my tire pressure light came on. With an entire carload of camping gear, and running a few minutes late already, it was super tempting to just refill it with air and take off. But something stopped me and I checked the tire to find a massive nail stuck in it. Drove immediately to Big O and they had the tire repaired and I was back on the road in probably 20 minutes or less. You guys were amazing! Thanks for the fast and cheerful service.
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July 2023 by Brian Grandstaff
NEVER AGAIN. Prior to deciding to purchase a set of Michelin tires, I twice had contact with the store. I was informed that there was a $140 VISA Debit card rebate available through the mail for the set of 4 tires, which was the deciding factor to purchase the tires at Big O; otherwise, Discount Tire offered the identical tires for less. When my vehicle was ready, I checked out no rebate documents offered to me. When I spoke up, the clerk questioned me about whether there was an active rebate so I pointed directly to the promotion placards in the store which clearly showed a rebate existed. Then it turned out that the rebate was only $70, instead of the $140 like the store had claimed. Had I know that, I would have bought the tires at Discount Tires because they would have been cheaper. Worse, as I drove home, our SUV and contents inside the cabin were markedly shimmy/shaking. With acceleration, the shimmy/shaking significantly worsened. I immediately suspected that either the alignment wasn't done right, the tires weren't balanced, and/or the lugs weren't tightened down after the new tires on the rims were reinstalled on the SUV. I pulled over then walked around to touch and inspect the new tires, rims and lugs. Nothing looked out of the ordinary. I was so concerned that I feared driving the last 4 of 6 miles between the store and my home may be unwise, but drove slowly. I wasn’t about to take our SUV back to Big O Tires – not after being the first appointment for the day, then employees called off after a night of drinking, so staff at the shop was inadequate and strained. I called my go-to, trust auto shop, which was 2 miles away from home, to see if they could take a look at the SUV. By shear luck, they had a last-minute cancellation, so slowly drove to their shop. Turns out that not only was the SUV badly out of alignment, the new tires were out of balance too, so I lost money given that the rebate was only $70, instead of $140 like they told me; plus, I also lost money by having to pay to have my go-to auto shop fix the issues that the store failed to do or failed to do right. Doing business at Big O Tires won’t ever happen again.
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June 2023 by Katiee Watson
Angel was wonderful. He helped me get my car fixed today with my warranties after a few prior problems with my brake pads and rotors. He was very personable and witty. Bre was very nice also. The crew at this Big O have always been so nice and respectful. Thank you for your hard work & for getting my car safe and ready to roll. :)
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June 2023 by T a n j C o u t u r e
Ken R was the nice person who helped me when arrived at the location after work on a busy Tuesday. I asked if they took walk-ins for oil changes, and he said he’d be glad to fit me in. Ken was kind, polite, and answered my questions. My oil change went seamlessly. I’ll be using this location for all of my service needs going forward.
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June 2023 by John McGurl
Angel was great! He helped me get my appointment set right when worked for me. Angel was attentive and kind. Not pushy at all. Big thanks to the team for getting my car ready for the summer.
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May 2023 by Joe G.
My daughter took her car in 5-20-2023 to have two tires replaced. she had a warranty on her tires which were purchased a few months before. She went to work Monday morning 5-22-2023 & one of the tires big o replaced blew up on her which caused 3,200 dollars in damages. I talked with the store manager Ken who asked me to take the car to the dealership bc he seen nothing wrong with the car but the traction control, brake light & two other warning lights were on. So I took car to mountain state Toyota. Come to find out the arm was bent, the knuckle was bent & the wheeling bearing was destroyed. I took car back to big o like the manger Ken wanted me to so they could fix. Once car was there Ken refused to fix & referred me to the area manger Adam the next day. Long story short. The only way big o would fix car is if we paid them to fix the vehicle. we take all are cars to this big o tires and for them to treat us the way they are is not rite.
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May 2023 by A H
Seriously incredible customer service. We got a flat on our way through and Alec/Leroy/Cory got us in immediately and fixed everything within 20 minutes. A rough morning turned around quickly with kindness like we were offered here. Would definitely recommend to anyone in the area, and wish we had shops like this back home.
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May 2023 by The Marsings
As a new mama, I was having one of those days where things don’t seem to go in the right direction. When I finally left the house with baby, I found I had a flat tire with a screw in it. I took my car to Big O, and Ken R. took great care of me and my tires. I highly recommend this Big O and their kind staff!
