Carter's offers a great selection and usually provides a good experience with friendly and helpful staff. However, some customers report disappointment with product quality, noting items can be damaged after a single wash. While customer service can resolve issues with refunds, the store's return policy for washed items has caused frustration. Additionally, some find the pricing misleading, as not all locations are outlet stores. Overall, experiences vary, with many positive interactions but also some concerns over quality and policies.
Great selection and friendly staff, but I was bummed to learn that this location isn’t actually an outlet store, so the prices are the same as any other Carter’s. Apparently the Carter’s at the Castle Rock Outlets is the only actual Carter’s outlet store on the front range. It just feels a little misleading.
December 2024
Valerie was very sweet. She was very patient with me and answered all my questions. Helped with an online order. She was quick to the point and took her time helping me find what I needed. Every experience here has been wonderful.
November 2021
There are incredible discounts on children's clothing and the quality of the clothing is excellent, we can also find accessories at very good prices.
