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March 2024 by Alexzandria Rukavina
Ordered a shake and it was watery
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February 2024 by Hugo Mejía
hello.!I recently made a complaint about something unhygienic, but I think the consumer service of this company is of no use. They told me they would send a reward but they never sent anything, it is very unpleasant that places like these have these types of people who do not know how to do their job, I would like to take my complaint further, but I feel that it would be absurd on my part, they are not going to take things seriously.
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February 2024 by Daniel Bigbee
My kid loves
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January 2024 by Zowie Drayer
Worst service. There was a large group of people at 9:50 when they closed at 11. Savannah told my boyfriend that he couldn’t be served because they were done for the night. Then 2 more groups of people walked in were served with no problem.
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January 2024 by Luis Ramirez
Ellie at Cold Stone Creamery is an absolute gem! This visit to the store is made infinitely better by her genuine warmth, caring nature, and exceptional service. It's truly a rarity to encounter someone who embodies the art of customer service the way Ellie does. Her ability to connect with customers on a personal level is a testament to her remarkable skills and dedication. In an age where genuine, caring service is hard to find, Ellie stands out as a beacon of excellence. Her friendly demeanor and attention to detail make this visit a pleasure, and her ability to create a welcoming atmosphere is truly commendable. If you're seeking an extraordinary ice cream experience coupled with exceptional service, Ellie at Cold Stone Creamery is the person to see.WOW!!! Thank you Ellie,
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December 2023 by Zack Skarbek
Not enough Mandi.
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September 2023 by randy bruntz
Second time my grub hub order was messed up and over charged for items i did not receive. I Spoke to Amber and she said i can't do anything about it and she is a manager.
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August 2023 by Mathew Smelker
Messed up my door dash order twice now. Had to drive there twice to get the correct order.Mondays training course… Door dash orders.Thank you!
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August 2023 by Justyn C.
I love me some cold stone ice cream, the inside kinda smelled like a dog food or some animal was in there. But there wasn't, Kinda weird. But over all just like every other cold stone. But I did try the sea salt vanilla which was amazing!I didn't catch the name who helped me but she was very nice and helpful
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July 2023 by Nicole Hall
Wasn't overly jazzed.
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July 2023 by Melanie Davey
Worst cold stone ever. Don’t go late at night for icecream , they will have a line out the door and not care! They only worry about online orders and doordash. Instead of the customers standing right in front of them!!! Stood in line forever , ended up leaving with no icecream cause I already waited 20min
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June 2023 by Nicole Perez
Walked in and walked right back out . It smelled so bad of rotten dairy. How anyone could smell that and still order from there is beyond me.
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June 2023 by Simba Ghimire
They never have enough people on weekend( when it’s really busy) . Not a single staff to help Online order pickup customers . Absolutely horrible service. Do better .
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May 2023 by Ethan Kohn
It was okay, a bit bland and a bit rough in its whole texture as well.
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May 2023 by Emily Meier
The people who work here are always trying to bust out the crazy amount of orders that come into this store. It’s impressive and they really do try to provide the best service too.
