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February 2025 by Christian Francis
I wanted to give a shout-out to Carol and the entire team at the Costco Pharmacy—they are all amazing! I have to get prescriptions for my pup, and twice now, my vet has sent them to the wrong pharmacy. This crew has been incredible at getting the prescriptions canceled at the other location and transferred seamlessly. They were quick, and I’ve never had to wait more than 15–20 minutes to get everything done and be out the door.
If anyone is reading this for hints or tips: Sit your ____ down and stare at your phone. Do not stroll through Costco—just sit and ignore all the cool, shiny stuff.
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February 2025 by Carla Mondragon
I usually have no problem at the pharmacy but yesterday I did. I waited for someone to tend to me, when the woman came she stared at me blankly not giving any effort to greet me. I asked her for 2 generic plan b pills and her whole attitude changed. She seemed like she hated her job or me ? But she doesn't even know me to be hating me. My friend was with me and informed me that while I was going in my wallet to pay that the woman was hateful staring me up and down. She had blonde hair and wore glasses l, an older woman I wana say her hair was curly but I don't remember. It's just one of those situations where u feel the energy in the air coming off hateful from the other person. She truly made me feel uncomfortable and wasn't even instructing me what she needed during the transaction. There was no asking me for my member card, not directing me to use the pinpad. The customer connection wasn't there and if her ethics didn't agree with what her job sells then maybe she shouldn't b working at this establishment.
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February 2025 by Ryan Easterling-Babin
I absolutely adore everyone at that works in this pharmacy. Professional and some of the friendliest people you’ll ever meet. Thanks to you all.
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July 2024 by sadie waddell
The few monthly prescriptions I do pick up, make me an easy target for judgment. The manner in which I’ve been treated, fueled directly by that judgement.
That is, until I began filling here.
There’s multiple reasons for my five stars
but above all, I’m treated like a human- that alone is invaluable.
Thanks for everything you guys do!
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May 2024 by Victoria Gary
This location needs some serious training! My doctor and I have been playing with medications/dosing, and every time there is a change there is a new headache with this place. Information changes depending on who you speak to. Some know how to process things through insurance and use their system while others don't. I have been told that my insurance will only cover a medication for 90 days and that I couldn't get any more refills, when I had only been on said medication for 30 days. Someone else was able to fix it no problem. Now I'm being told my medication is going to cost double. I specifically asked what my out-of-pocket cost would be before starting to make sure I could afford it. It's been hard enough; you didn't need to make it more difficult Costco.
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May 2024 by Mike Smith
They have drugs here. Thankfully it was the drugs I needed.
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January 2024 by Jessica Child
This team, for me, has been phenomenal. Absolutely unbelievably fantastic.I moved to Costco a couple years ago because, even if I filled a prescription early at my previous pharmacy, I would just watch the anticipated fill date get pushed out further and further in 3 day batches. When I finally asked, they were just out of it and didn't know when it would come in. It wasn't a medication known for having a shortage.This has never happened to me since changing to Costco. If they're out and you ask, they can tell you an honest time range for when they expect to get it (and they're honest when it's a difficult to fill prescription). For most things, it's 1-3 days.Then our dog developed systemic lupus and had a massive 5-month long flare that just kept progressing. In the first flare, we had to go through handfuls of antibiotics before we discovered it was autoimmune. This pharmacy made it feasible and affordable. Some of those niche antibiotics are extremely expensive.Once the second flare hit, she couldn't keep food down and was visibly losing weight by the day. We are unbelievably fortunate to have a vet staff committed to treating her even if it meant a miracle, but it was still progressing quickly no matter what we did.We needed a cocktail of nausea and stomach meds just to get any food through her system. The pharmacy never questioned the urgency of these. They just made sure to keep filling them as fast as they could. When they ran out once, they called other locations to verify their stock before they sent me there. 4-pill packs of Cerenia for under $40 saved her life and left us able to keep an extra pack on hand for emergencies.When she developed hemorrhaging nose bleeds, they personally reached out to our vet to get the called-in prescription that disappeared between the two so we wouldn't have to wait for the back and forth.And this is huge for pet owners: as her Gabapentin prescription went up, the cost barely did. $10-11 a bottle, even when we tripled both the dosage and quantity.Of course, once we found her magic cocktail of meds and she went into remission, Costco was happy to take the gigantic bulk quantity prescriptions so we get the best pricing for each one. When we have a huge cluster filling multiple baskets just for her, they never make us feel like a problem, even if I feel like one.They were able to fill all the prescriptions for cheap for our other dogs who felt neglected so they had their own crises. Bulk bottles of anxiety meds for half the cost from the vet at 3x+ the quantity. Pain meds and antibiotics for surgery. Denamarin at a great price even when other stores couldn't get any.Seriously, if you're struggling to get your pet meds because the vet can't buy them at warehouse pricing, call Costco and see if they carry it. They don't have EVERYTHING, but they have the most common big stuff.For mine and my husband's meds, they've helped me price through insurance, no insurance, supernatural luck rituals, whatever it takes to figure out the most beneficial way to fill it for us. And they never make me feel like a bother for it.And then my husband had a medical emergency. The hospital started him on life-saving meds but didn't send him home with any. It turned out insurance needed more paperwork to cover them or they'd be extremely expensive. As soon as I mentioned I didn't have a dose for him that night, the pharmacist put me on hold to research it. Their team dug up a coupon that made the whole prescription $10 so he wouldn't risk missing a dose.Even if they hadn't found any way to help us, one pattern is really, really clear: these people are sincerely here to help. I trust this team competely. If I need something urgently, I just call and ask. They aren't magicians, but there's usually a chance they can help if they get heads up it's urgent. I wish I didn't know that so well, but I'm grateful we figured out to use Costco before everything exploded. I have no idea how we could&#
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January 2024 by Ryan Herman
Very highly recommend this pharmacy. I recently attempted to get some medication delivered from Walgreens that ended up being stolen by the delivery driver. I spent a ridiculous amount of time trying to resolve this and in the process decided to switch pharmacies to Costco.I spoke with Carol and she was incredibly helpful/persistent in getting my prescription moved over and just in general helping me deal with the issue. She spent a lot of time trying to get through to the Walgreens and tried various methods to resolve the issue. The contrast in customer service between Costco and Walgreens was absolutely night and day and I can't express how nice it was to speak with her.It really made my day, after all the ridiculous runaround I got from Walgreens, to have my interactions with her be such a pleasant experience. I cannot thank her enough for turning around what was gearing up to be a really bad day.
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November 2023 by Falon Hibler
Usually pretty good. There is one pharmacy assistant that is super rude, her expressions and tone are rude, especially over one of my specific medications. I shouldn’t be mistreated off a medication stigma.
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July 2023 by SUSAN D.
This pharmacy at the Thornton location is so wonderful. They are fast, efficient, and very friendly. They always have the medication I need in stock.
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June 2023 by Tone-E Stacks
Rude employees
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April 2023 by Alayna Baillod
Staff moved quickly considering how busy they were! The woman who helped me was really friendly, despite the busy line- too!
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July 2022 by Taylor Mimmo
Hands down the nicest and most helpful pharmacy I’ve ever used. Every single person I’ve talked to has been great with accommodating changes and answering any questions I’ve had.
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July 2022 by Kenneth Strawn
Terrible service - Stacy served me and was in a bad mood, was quite abrupt and rude service. One of the worst pharmacist assistant encountered.
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March 2022 by Daniel Crawford
Great for getting COVID shots and boosters. One of the few places that have J&J vaccines.
