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March 2024 by Dayla Kelley
A lot of people are switching over to CVS. Long times all the time. They need more people, however when I call they answer or put me on hold for a short time. I haven’t had to be on hold for more than 3-5 minutes. The staff are friendly, just busy!
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March 2024 by Dea
Not sure how I got the golden ticket but my experience at this location has been spectacular! The staff have been helpful, patient, efficient, friendly, and professional in all my dealings with them in spite of it taking multiple phone calls* to have ALL my prescriptions transferred from out of state. (And yes, I'm "one of those California people.") When busy, they've told me the number of customers ahead of me after waiting for my response to the question, "Can out hold?" (Please note, they actually let me answer the question as opposed to most places that just say, "Can you hol..." but hit the button before getting to the, "d?") Every single person with whom I've had interaction at this location has been enjoyable to the point that I've walked away from each encounter smiling.Which is absolutely unheard of in the medical unicorn community!*The transfer of prescriptions was handled deftly and smoothly on the part of the pharmacy. Unfortunately, they were forced to answer multiple calls due to my disorganization.
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March 2024 by Anita Gilstrap
CVS needs to pay their pharmacy staff so that they can retain them. This location has had the most horrible service. Not very long ago The entire staff walked out and it has never been the same since.It is getting better than it was however, the staff needs appreciation and better pay! Otherwise, we’re (your customers) going to end up in the same situation Again. No staff no service.
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March 2024 by Rabin
CVS’s refusal to accept GoodRx is a devastating blow to those already struggling to afford life-saving medication. This policy isn’t just inconvenient; it’s a barrier between vulnerable individuals and their essential treatment. By prioritizing profits over people, CVS is denying hope to those who need it most. It’s time for change. #AccessToHealthcare #GoodRxForAll
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March 2024 by Jason Hinton
Very bad customer service want 2 worry which way the line goes and call security when they don’t want 2 work
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February 2024 by Tasha Armelin
I would leave o stars if possible! When they answer the phone they are extremely rude and then hang up in your face. What kind of customer service is this. I have been with this pharmacy for over 20 years and they are about to lose a long time customer. Stay away unless you want to be disrespected and not valued. They play a vital part in people's health and safety and they don't care. This place needs to be shutdown or get all new employees that know how to treat and value customer's!
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February 2024 by Mark Beeson
Pharmacy tech said I couldn't purchase OTC product at the pharmacy along with my prescription. Have been able to do this at other locations. Male, caucasian, 40s, tattoo on right arm, glasses, beard with short hair on sides. Not very friendly.Had to drive to another pharmacy 35 minutes away for a prescription that this location didn't have in stock and would be a in a day or two before it would be ready. This tech failed to call and verify that the prescription was available at the other location so wasted 1.5 hours of time driving to other location only to find out their inventory system was not accurate when I called back and spoke with the pharmacist at 120th and Washington. If you get the pharmacy tech previously described...ask for someone else to help you.
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February 2024 by Amelia Nieminem
Older white gentleman who helped check me out is not very compassionate. People are there because they are sick and need medication. If masks are “required “ then post it and provide them. Being rude because you don’t agree with some one not wearing a mask is unacceptable. You’re not in the right business if you can’t be respectful and polite. Coming home in tears as to how I was treated and talked to.
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February 2024 by Mariah Love
Most of the time they have my medication. I would give it more stars but the white old man behind the counter needs some better customer service skills. Most people who come into the pharmacy are sick why do you think they are there??? If your worried about people coming in with out a mask on why don’t your provider them at the door. How you talk and treat people goes along way. You don’t know what someone is going through and you acting like a child and causing a seen and making someone feel worse then they already are is NOT Okay!!! Please educate your staff on being compassionate and caring vs rude and disgusting to people who are there to get medication to help them feel better.
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December 2023 by Jodi FOSTER
It won't allow me to give ZERO STARS! This CVS is absolutely the WORST. You are supposed to be providing a critical service to patients that need medications but instead, wait times are completely unacceptable and no one ever answers the phone at this location. This has been going on for a long time. I was in on Dec 5th waiting for two prescriptions. Your staff told me that my Dr. did not send the 2nd one and that I needed to call my Drs office. So I did...and found out that your staffed flat LIED - my Drs office DID send it and when they got through to you on the phone you told them that you did receive my 2nd prescription and that it was out of stock but expected the next day - you could have told me that. And this is just one of many issues that I have had and continue have with prescriptions being automatically refilled. AND, when they don't answer the phone it is impossible to do business!Bring back the FREE shipping so that no one has to go wait for your terrible customer service!
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November 2023 by arianna armendariz
Have an appointment for a flu shot? Expect to be seen 45 minutes late. He took forever to get the vaccinations ready for the woman in front of me, didn’t acknowledge that he was running late. Then was extremely rude about which chair I was to sit in. Asked me what arm, even though that was clearly designated on my forms I signed in front of him. THEN, made an unprofessional joke about how he was going to stab me. Ridiculous place with a lousy pharmacist. Also, they need to upgrade their janky cardboard sign designating the vaccination line. Looks like they stole it from the homeless.
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October 2023 by Les Smith
I’d give zero stars if I could! Hands down the worst pharmacy experience I’ve ever had. The bad experience has been long lived and we should have left a long time ago! One problem after another, things literally never went smoothly. Could always count on an issue. Rude rude rude pharmacist & their help! I just can’t say enough DONT DO IT! Go somewhere else. I promise you’ll regret it if you don’t.
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October 2023 by Caitlin O'Donnell
CVS, please hire more people and pay them enough to care about their jobs. Or update your software so I can get answers without waiting in line or on hold for 45 minutes. A hour wait to get a simple question answered is wild. Especially waiting on the phone because that call isn’t answered typically.The pharmacy and techs have all been wonderful at this location. Be kind to them and give them all a raise.
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October 2023 by kathy orjuela (Mama K)
I just have to let everyone know about Patrick, the head pharmacist here. He has been just wonderful to us for the 4 years we've been going to CVSConsistently Patrick has gone above and beyond customer service and taken such care of me.Even during the craziest of times and being constantly short handed, he has been patient and helpful and just plain NICEHe even laughs at my cheesy jokes and snarky commentsThank you for being such a great human ❤️
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October 2023 by Jessica Hardney
Called to see if my prescription was ready, automated voice said it would be ready at 1:50, which I know is within the time frame of the 30 min they are closed each day but I went up there to wait until they opened back up at 2. They open up, and my prescription still wasn't ready, so I was told to come back in 15-20 min, but then I had to get back in a long line and the pharmacist even had the guy behind me go AHEAD of me even though I was next in line because "he had a lot on his plate (um, what?)" Super slow and the pharmacists chat with the current customer as if there isn't a whole line of people waiting. I'm not going to be using this pharmacy location anymore and I would advise others to steer clear as well.