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November 2025 by Wade Williams
This is a hard review to write. On one hand, every employee there has been fine except one. Overall, the people are excellent.
My 16 year old had a checking account there and the staff have been excellent with her. 10/10 for this.
So why 2 stars on what would other wise be a 5 star review? There are two issues that are major to me.
First issue is that I cant get an overdraft on my checking. My credit score is over 800. The bank wants a pay stub. I am self employed; without any stub. I gave up on a simple overdraft. I argued with them until I just gave up.
Second issue is wiring money from my account. I do this about twice a month. Their protocol seems to be written to protect people wiring money to overseas dating sights or something. I find myself wanting to answer all their questions with whatever I have to tell them to get them to wire the money. I dread going to Firstbank to wire money. Dread...
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June 2025 by Dr. Frederick Schaefer
I had one this branches 1st accounts, a couple decades ago.
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September 2024 by Sue McAvoy
Always friendly and helpful!
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December 2022 by Ben Strickland
Being asked to take off glasses as you walk in without an explanation. Whats next? Masks and hats and other appeal?
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June 2022 by John Pieper
I don't know why I still bank here. They're never open when I need them and their ATM deposits don't work. Been walking around with a check to cash for a month because I can't get in to see them during bank hours...because I also work banker's hours.
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June 2022 by Peter Phakonekham
Friendly and Very kind customer service!
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May 2022 by Dom Romero
Great customer service by Candy a few weeks ago. She helped me open an UTMA account for my boys and made the process so easy! Not to mention that she was so very sweet and personable.
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December 2021 by Joshua Hayes
I had lost my card and needed to get a temporary one I spoke with the hotline clerks on the phone. When I understood I can pick up temporary one at a branch, it would work till I got a new one in the mail. I had never been more insulted when the clerk Kim and here seemingly rude manager, Who I just heard not two minutes prior talking negative about another customer she has dealt with earlier, extremely unprofessional. She said I don’t see a point your balance doesn’t show that it is worth it. I told her I DoorDash and could have a few hundred in his account in seconds. Again I am the customer, am I always right. And who are you judging when you roll your eyes at me. After I stay this is my main account that everything gets deposited comes in and out of daily…..I ultimately received the card but bad enough service to clearly write this review. Fix it
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July 2021 by Frank Ornelas
I have never had an issue with this branch. They always take care of you and give you any answers you’re looking for.
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June 2021 by X J.
This is not necessarily a review for this location although I do business at this one. I've only had one problem with this location in fifteen years. They are usually very professional. I've been with FirstBank more than 20 years and I LOVE them. They have ALWAYS protected my interests notifying me when I've been compromised, returning fraudulent funds, and fighting for me when I've needed refunds. I'm so grateful for the call center customer service staff. They are proficient and very professional. Thank you for being my 1st Bank!
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April 2021 by Timothy Nunez
“Josh “was very professional and prompt during our recent visit. We are willing to travel a bit more to receive better service than our home branch 104th. Definitely recommend using this branch for all your banking needs
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July 2020 by D S
I have to agree with the recent reviews. I hardly ever review but today was just out of this world. So I bring in a check from their Bank and need 2 form of I'd, no problem, but you're going to charge me $5 to get my own money. Mind you this was there check written out to me. I literally waited 15 minutes for everything to clear while they took their sweet time and of course laughing and joking with each other while looking up the information. NO regard for anybody else's time. She said, well you can take it to your bank. I thought to myself by the time I get to my bank I already spent $5 worth in gas. I came to this location because of convenience. Long and short that's exactly why I don't bank at First Bank or ever will for that matter. Best of luck!
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March 2020 by Kevin and Darina S
I've been a customer for years now and have to say customer service has been horrible. They are so rude and arrogant, refusing to fix issues and deliver what they are required to by law. I've had better treatment from big banks.
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October 2019 by CaptAlpha
Nice and speedy.
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June 2019 by Lexi Smith
My experience at this Branch was horrible. I walked in and wasnt greeted. I sat in the waiting area. There was a teller at her desk, she finished with the customer she was working with and got up and didnt even acknowledge me and went to help the gentleman that walked up to the counter that entered the store after I did. I figured at that point I had to go up to the counter to get any service. The teller told me to wait back in the waiting area and she would have someone come over to assist me. I went and sat down and they lady behind me was told to take a seat in the waiting area as well. While I was sitting and waiting the teller came over and got the lady who came in after me and took her to assist her and didnt say a word to me. I guess at this branch a greet is not required and they pick and choose who they want to assist first!
