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November 2023 by brandon watt
If could give lower then one I would. spent so much money on flooring to be told I couldn't return the un Open boxes for a store credit to spend more money at your store even asked for half price on the original price of the boxes as a reasonable person just go to home Depot or something that's worth the money you will spend and little customer service you will obtain here
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November 2023 by Mariana Valdez
DOUBLE and TRIPLE check what they give you.Great selection and good customer service, but they gave me the wrong boxes of the tile I ordered (slight variation in color and glossy vs matte). ?By the time I realized that my contractor had already installed them and it was going to cost me a lot of money to replace them, so I kept the wrong ones.The store admitted their mistake and said they would talk to the warehouse guys.Warning you so that hopefully you don't have the same terrible experience ?.
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November 2023 by Mal Maly
Love all the options in the store. Staff is super friendly. A shout-out to Joshua who was very patient and helpful. Also a huge thanks to Stephanie who helped me load tile on the cart and into my car with the help of Ed. Thank you all!!
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November 2023 by Robbin Rawlings
We are working on a bathroom renovation and needed to make some quick adjustments on tile selection for around the soaking tub and wall niche. We were very fortunate to run into Renee at the Thornton store. She was outstanding. So professional, knowledgeable and delightful to work with-we felt lucky to have her guiding us. Thanks to her we pulled it all together. Our bathroom is going to be elegant with her suggestions. Thank you Renee!
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November 2023 by antoinette mather
I was in Co for a few weeks staying at my sisters Linda and Alan Stocker.They picked out their flooring, the installer wanted more money to LevelThe floor, so they paid once he lowered the amount. The floor is not level, the floor is warped . They have done everything to get the issue resolved. It’s been nothing but playing the blame game between you and the installer. My sister doesn’t have it in her to fight anymore. Shame on yourCompany for taking advantage of seniors. I will do everything I can to deter anyone ready to use your co.You better hope she doesn’t trip!All conversations and trips to your store and phone calls are document.Shame on you for not making this right.Antoinette Mather
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September 2023 by Clifford “C-Sey” Seyforth
We all apprehend the challenges of commencing and executing projects. Fortunately, the satisfaction that comes with completion makes it all worthwhile. In our recent bathroom remodel project, we faced the daunting task of selecting a substantial amount of tile for both the floor and walls. The process involved navigating through countless aisles, deliberating over color schemes, and, as most are familiar with, a fair amount of back-and-forth. It was at this point that Rene entered the scene, and her assistance was nothing short of amazing. Rene not only helped us locate precisely what we were looking for but went the extra mile by contacting another store to ensure we could obtain the tiles my wife and I had set our hearts on. She then expertly guided us through the remainder of our checklist, ensuring we had the correct grout and Schluter trim. With everything sorted out, she efficiently processed our purchase and sent us on our way. Rene was truly exceptional. I'd also like to extend our gratitude to Joe, one of the installers, who was equally helpful throughout the process. Thank you, Rene, and thank you, Joe.
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August 2023 by Jonathan Mullins
The young lady on the forklift was super nice. I arrived a day early and she just smiled and said, “I got this.” She had my trailer empty in no time and didn’t leave a huge mess behind. It’s because of her exceptional work ethic and gracious attitude that I was able to get home and see my family for an extra day.
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July 2023 by Play Casket YT
Massive warehouse is massive!The place had all sort of great ideas and samples to finally improve our lower levels of The Mausoleum with proper, clean tile and stone. Probably far bigger than many other places we went.Kiri (I believe her name was) assisted us on the proper choices to make, and had offered many samples of grout to even take home to compare to the project. Mad props to her, give her a raise.
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July 2023 by Play C.
Massive warehouse is massive!The place had all sort of great ideas and samples to finally improve our lower levels of The Mausoleum with proper, clean tile and stone. Probably far bigger than many other places we went.Kiri (I believe her name was) assisted us on the proper choices to make, and had offered many samples of grout to even take home to compare to the project. Mad props to her, give her a raise.
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July 2023 by Gaynell Pritts
Always great service and selection at Floor and Decor. I ran in at 10 min to closing and everyone helped me without complaint! Jose, Bryanna and Logan worked hard loading 20 boxes of floor tiles! They were awesome! We will keep coming back!
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July 2023 by Suzanne Hammett (Suzi Svare)
LOTS AND LOTS of flooring, tiles, decorating ideas and products to fix up your home. It was my first time there and I was extremely impressed at their selection and very competitive prices. Highly recommend!!! My only complaint is the vast area you need to walk through. Maybe some go carts to ride around in. Would be cool and FUN!
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June 2023 by Cindy Lyle
I have been using Floor & Decor for years, they have good selection of products, everyone works there seems very helpful.Recently I ordered some tiles for my bathroom project online, and had my contractor to pick them up at the Arvada store since it's closer to him. Everything worked out ok until my contractor found one box of tile must be a return from someone else(it's a full box but opened), 1/3 of the box has different tiles in there mixed with the kind I ordered. Since I live near the Thornton store, I decided to return them at the store that is closer to me.Long story short, I got store credit for the incorrect ones, but had to talk to a manager, and at first they told me it's not their fault, I need to take them to the Arvada store to have them correct their mistake. The total credit it's only $28!Don't they understand from a customer point of view, it doesn't matter which store's fault that is, it's all Floor & Decor, why do I need to drive all the way to Arvada to get my money back if the store put in the wrong product for my online order?? Just a bad taste in the mouth that I i have to argue with them for them to take care of their customer....
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May 2023 by Jesse Bishop
The staff here doesn’t have a clue what they’re doing and knows very little about their products they’re selling at best. Plus they get rude and short if you ask them to do something as it looks like 3/4 of them just want to stand around and talk. Last resort supply store for me and my staff that does millions in flooring revenue annually.
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April 2023 by Nick Speidell
I usually love this place, but last time I was in the manager was a pain. Took my sample right off my cart cuse he said it was part of a pack, even though I found it loose. Then, he wouldn't give me the correct discount for some closeout tile that his employee told me 10 minutes earlier. He actually argued with me in front of customers.All this, and I have a pro account in case I usually just get samples free and bigger discounts anyway. It was a wild one. Stay away from the management.
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April 2023 by Samantha Van Nest
Best place to find unique tile. A little more on the pricy side but you won't find this tile anywhere. Employees are very helpful and insightful.
