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September 2023 by Yesenia Aguilar
The cashier was really unprofessional. She didn't greet us and gave us bad looks all the time. She literally throw the money at me when I came in for a return.
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August 2023 by IwishIwasDakwan C
Went looking for a pair of shoes, requested one pair on a size 9. The employee ( young lady with home dyed hair) comes out and tells me she has a 10 and 1/2 and that usually this should fit. Not sure where that logic applies for tennis shoes, so I proceeded to say don't worry and thank you but those were too big to even try. She went out of her way to be rude and speak to us as she pleased. Wouldn't recommend
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August 2023 by personal
I highly DO NOT recommend this location! I was in recently this week shopping with my daughter and was being helped by Chayanne. The service was over all terrible, my daughter was talked to rudely and was being pushed to buy things we had repeatedly refused. By the end of the interaction we had decided to leave and not purchase anything.
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December 2022 by Char Strong
Zack was very helpful and informational on finding what I was looking for. Was looking for some anime clothing for my 20 year old. He definitely knew his stuff, will definitely be returning.
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October 2022 by Jami Olsten
Went here because the converse store next door didn’t have what we were looking for. We ended up getting Van’s instead. The price was reasonable and the sale women was helpful in getting my daughter into the right shoe.
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October 2022 by Kim
The supposed manager was so rude I believe her name was Cheyenne she was disrespectful to her employee, she was calling one of the employees out in front of the customers. She also made an improper dance move in front of customers while there was children in the store actingas if she was at a club. So unprofessional. She also tried forcing me to buy socks from her after I told her many times “no thank you” and she kept insisting I don’t recommend this store at all. I just feel bad for the employees.
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April 2022 by Jessica Luevano
My husband and I were in this store on Saturday and we both tried on shoes and bought a pair of shoes. The customer service was amazing! I have never been treated with so much care! The two young ladies helping us went above and beyond for us! Thank you!
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March 2022 by Hayden Johnson
I went in to get a pair of converses with my girlfriend and the selection was not the problem. The service I received from one of the supposed managers ( I believe her name was Cheyenne ) made us change our mind on where to shop. She was rude throughout our interaction. She was snappy while we were choosing which pair to get so we chose to go somewhere else. I hope for journey’s as a company that customers will NEVER have the displeasure of meeting such a rude employee and I am in shock that Journey’s would allow her to become an employee yet alone a MANAGER!!!
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March 2022 by alexis barnes
Cheyenne was rude throughout my entire interaction with her. I don't appreciate being belittled by a company I planned on giving my money to. No thank you!!
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February 2022 by JoAnn
Shopping in this store was a great experience, the young girl, who may be some type of manager, was wonderfully helpful and put on the extra effort to bring extra styles one might like. But on the reverse trying to return anything with the same girl was like pulling teeth. As another reviewer said, she was flat out pushy…. Anyone that’s worked retail gets it. You don’t want negatives going against your numbers, but this level of pushy-ness was uncalled for.In the beginning she really just tried to get us to exchange for anything, even some socks or other styles online. I almost had pity had on her and swapped for something else, until she started pushing a $15 spray protectant… after several “no thank you’s” she finally started asking “why not”… are you kidding me?? I couldn’t believe how unprofessional it got, any pity I had was gone and I just wanted my money back. Literally the whole return process took 15-20 minutes, and by the time we left my son even asked why she kept insisting we buy something we weren’t interested in. Anyways, that sealed the deal and we likely won’t return to that location.
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August 2021 by Shikima Ray
I had the best shopping experience of my day here. Cheyenne gave great customer service was super sweet to my daughter. When they didn't have my daughter's size in a particular shoe, she found something similar and looked online to try to find the preferred shoe at another store. We actually just ended up ordering online and having the shoe shipped to my house. The store was busy but that did not stop her from giving us attention and great service.
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August 2021 by Steph G
Not a fan of this location. The sales associates are pushy and annoyingly high pressure about getting you to buy stuff. I did a return here and the manager was being weird and trying to give me a guilt trip over it? She kept asking why I wouldn’t just order another size, then when she realized I bought the shoes at another store she goes “you sure you don’t wanna take these back where you bought them from?” Super rude. I get they have numbers to meet but give it a rest. The employees at Cherry Creek are way easier going, ironically. Two stars because the store is nicely put together and clean
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January 2021 by Nathan Siles
Great shoe selection and the employees were pretty friendly. HOWEVER, (and this might sound odd) one of the employees (Ciara or Ciera I think it was) smelled like chicken broth and mayonnaise ? This just made it really hard to shop because i couldn't get the smell out and it even stuck with me for about 30 minutes after leaving the store.? God I couldn't imagine how bad it would have been pre-pandemic if I wasn't wearing a mask. ?Have mercy on her coworkers ???. Everything was pleasant otherwise.
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July 2020 by Mili Chavez
(Translated by Google) Good models recommended(Original)Buenos modelos, recomendado
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July 2020 by Salvador C
(Translated by Google) Excellent(Original)Exelente