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November 2024 by Joelle Hansen
Work was done fast and they did a great job. Everyone I spoke with was very polite and professional. Would definitely recommend them to a friend.
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November 2024 by Mike Rosales
Would recommend ! 100%
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October 2024 by Navin
Being ten minutes late shouldn't be the end of the world , especially when they already asked you after holding of a previous booking and to come 3 days later. Got my work done but I was treated like an interruption rather than as the customer.
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October 2024 by Gabriel Ekabua
Absolutely a great experience from beginning to end. Great communication by phone text and email and great work. Went above and beyond to get me to my rental and return my rental !
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October 2024 by Cassandra Carlock
I could not have been more satisfied with this shop. My contact was Frank, he was extremely helpful and answered all of my questions. He also kept me fully informed of my vehicle status throughout the repair process. My vehicle was even completed 3 days ahead of schedule.
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October 2024 by Carli Chatlosh
We took our car here for repairs - the service we received was excellent, there was regular communication and status updates, and our car looks brand new upon completion. Our job was also completed 4 days prior to anticipated.
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October 2024 by Leslie Arredondo
Great staff! My car looked so good I didn’t even recognize it after. They kept me updated every other day never had to question when it was going to be done. Definitely recommend this place.
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October 2024 by Jeremy Josey
Did a great job fixing my hail damage. The repaint looks flawless. Hopefully won't need their services again. If I do Hopefully they can accommodate again
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October 2024 by Shingo S. Ishida
Well, I don't like to give low reviews if it can be helped, but I'm not sure if this location of Crash Champions in Thornton on Pearl Street deserves even one star. Was referred to this business by my insurance company for some hail damage repairs to my Honda. Made an appointment to assess the damage, brought the vehicle and was told to wait a few days to receive an estimate for repairs. One week goes by without any contact from the business, so i can them back, and was told that estimate would take longer because the repair would be contracted out to a third-party because this CC location does not/cannot repair hail damage on-site. Waited another week, a third week, and even into the fourth week with absolutely no call back or contact from anyone at this business. Had to call back four times and was told - promised, actually - each time that someone would give me a call back with status updates. Nope, not a single call back received. Finally informed the insurance company and informed them of the customer service (or lack thereof) at this business. Caveat emptor - stay far away, and I, as one Google Local Guide, certainly cannot recommend taking a vehicle here for repairs, at least for hail damage repairs, anyway.
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September 2024 by Laurie Smith
Had the May 30, 2024 hail damage to my cars. Meli, Vincent, and the GM were all great. Car was finished earlier than expected, kept me in the loop on progress. The work looked amazing, no shortcuts, no overspray, wonderful crew and professional job!
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August 2024 by alan olmoz
Terrible shop. Gave my car a full instepection then said they will reach back within 48 hours with the estimate. Waited 2 WEEKS and still nothing. I HAD TO CALL THEM after two weeks of silence just for them to tell me THEY DONT WORK ON AUDIS. Why make me wait two weeks and not say anything when the car is RIGHT IN FRONT OF YOU. POS shop.
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August 2024 by Hunter Huck
Frank was a great technician, kept me informed throughout the whole process. My car was fixed after an accident and looks brand new
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August 2024 by Kay Kerlin
They did a great job. They even got my car done early.
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August 2024 by Salvador Avalos
Great customer service
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August 2024 by Crystal Stowell
I had the absolute best experience at this Crash Champions location!! I drive a beautiful blue Dodge Ram 1500 that was unfortunately vandalized by someone with a sledgehammer. I was completely devastated as I did not see how it could ever possibly be fixed correctly. I brought it to Crash Champions under the impression that the damage amount was going to be so high that the vehicle would have to be totaled. Boy, was I wrong. I called this location and they got me in the very next day to have my estimate done. When I arrived they were extremely friendly and helpful! They reassured me that it could be fixed, but that it may take a couple months. Well, one of the technicians who is great working with metal, was able to get everything completely fixed to the point where my truck looks brand new! You would never even know that anything had happened to it! The truck means a lot to our family and I could have cried when I saw the amazing job that they did!! AND they got the truck done in less than a month! I was completely shocked and amazed! They kept me updated every week on what was being done and what step they were at in the process. They were so friendly and kind during the entire process when they knew I was just crushed by what had happened. I am truly grateful for everyone at Crash Champions! I would recommend them to anyone and I will never take another vehicle to any other body shop if I ever need work done. Thank you Crash Champions for caring, for taking the time to help me, and for fixing my beautiful truck!!! I cannot thank you all enough!!!!
