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February 2025 by Krystal Acosta
All the staff at this branch are amazing!
Jaime, Mike, Norma and all the others are awesome. Amazing customer service,friendly and always find a solution to help us. They are big reason why we bank with key and at this branch
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January 2025 by Adam Sanchez
Great place, great people
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May 2024 by Victor Vargas
Worst branch I’ve ever been to. Strongly recommend using the 128th branch. Only help they gave me was opening the account and not still no debit card.
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November 2023 by Greg Quintana
UPDATE- Emailed the escalation team and they investigated. The team at the branch lied about the interactions and also stated that my account was closed because of something I did at the Branch (which was never named). I requested to close the account because of the poor service. Caveat Emptor!!!On Friday September 15th my checking account was compromised to my own fault through a phishing email. There was no money taken out and I called to report it. I was told the account would need to be blocked until I could go into the branch.Fast forward to Monday Sept 18th 10:50 AM, I walk into the bank and was greeted by the Manager and I told him I needed to open an account. I was seated with a banker and can't remember her name.We opened a new account and I asked if I could withdraw $20. She said, "I don't know, see the type of block that was put on I can't remove."Excuse me??? I said wait a minute your telling me you are holding my funds and I called before fraud happened? I said let's just close the account and I would like my funds. She said' So you do not want me to call the 800 number and try to get the block removed?" (Why wouldn't I want my money? Duh!)I told her to do what she needed to do to get the block removed. She called two places then said she couldn't get it figured out. I asked her to get the Manager involved. She tried to explain that she was under the impression she could not do it but the 800 number told her it needed to be done in the branch. I gave her some feedback and told her that I was not trying to be mean and nothing against her, I told her that she could have been proactive about reassuring the customer that it would get figured out. I also said it was not necessary for her to explain what she thought was the procedure, it was more about the way the messages and the actions or lack thereof were delivered.When the Manager came in he restated what she told him the issue was and he said he was sorry that I was not happy with their process. I said that it had nothing to do with the process it was about how the situation was handed. I said do you understand that I am giving you feedback about your employee's service?He said no your disagree with the procedure and these are all good bankers. I said, "I am not making claims on anything except this interaction.""He said so what else can I do for you?" I started talking and he turned his head and started talking to his employee.I said, "So now you are going to be more rude turn your head and start talking to someone else when I'm looking right at you talking." Then he started lecturing me on how communication works.I asked for the phone number for his Manager and he said he will call you now you can leave.Never have I ever had a bank willing to lose a customer over ego. There were 4 people employees in there to see how this interaction was handled. Let's see if any of them are ethical and honest.....Account was closed and good riddance.
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September 2023 by Porfidia Beuke
Corporate somehow mixed up my accounts. When I went into this Keybank location I was met with a thorough check of my accounts and left with everything sorted out. It took some time but I was treated with patience and dignity by a knowledgeable Branch Manager.
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September 2023 by Cody t
Terrible people with worse attitudes ATM is always broken and I'm for sure never using this branch again they are a joke
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June 2023 by Marty Bonfiglio
I’ve had nothing but good experiences here; staff are very friendly and helpful!
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March 2023 by Chris Myers
ATM is always broke, people don't have time to go in. Fix the ATM or I will close my account the next time I go to use it and it's broken. There are plenty of banks out there that have working ATM's
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September 2022 by Rob F.
Been with Key for 10+ years they're the best is there problems here and there yes but every time they have been resolved promptly. I see other people on here who had issues and some of their stories frankly seem to ridiculous to be real or like they were trying to scam the bank and they weren't having it. I would highly recommend
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July 2022 by Tony Aldaba
This is the only bank that always gives me a hard time when depositing checks they always have a problem or if the check is made to myself and my wife they’re the only place who will not deposit unless she’s here but my other bank doesn’t have a problem with it their solution is to have my wife open an account with key bank, very unprofessional way to try to force someone to open an account with you just to deposit checks . I’ve been with key bank for over a decade but their service has declined over the years.I will steer any people away from opening an account with key. Many more banks with less hassle .Edit: we went to both my wife’s and my other bank and they both stated as long as the checks are signed over it would not be a problem and it’s likely keybank is just giving me a hard time. Thanks KeyBank
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July 2022 by Ashley Parker
This is the worst Key Bank branch that exists. No one here is capable of doing their job and no one holds them accountable. This branch cost Key Bank 3 accounts, because I refuse to be part of an establishment that is so careless and incompetent. Save yourself the trouble and avoid this branch at all costs.
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June 2022 by Doreen Mares
The staff here are amazing! They are always upbeat and positive. I've not had any bad interactions here and I am frankly surprised at some of the comments left. I will continue to bank here and completely appreciate the staff at this branch.
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May 2022 by Linda Montour
Great experience adding on an account. Jaime Virgil was very friendly, personable, knowledgeable and respectful. He's been there a long while and takes the time to be personable every I come in for services. Thank you Key bank for such a valuable human being and employee
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May 2022 by Jay H
The Bank Manager, Jaime, is very nice. The kind of nice that is not authentic. And after dealing with him on multiple occasions - and having promise after promise fall through, I trust his word as far as I can throw him.KeyBank honestly seems OKAY, they're no worse than any of the other large banks in our country. But, this particular location is absolutely terrible. I wish I saw this low rating before opening accounts.5/5 for friendliness. 0/5 for honesty. 0/5 for communication.
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January 2022 by Patricia Brooks
I usually have to go into the bank to deposit my paychecks. Each time I go inside, the staff is warm and friendly including the security guard and I never have to wait for service. All the things I require in a good bank. Very happy with this location!
