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December 2023 by Dana Cronin
Came through on vacation and picked up some shoes for my elderly mother she only wears new balance due to her neuropathy in her feet. I had FaceTime my mother to see which style she wanted and the sales associate said I could return any shoes to new balance store in my area. I bought a couple pairs. I ended up needing to return one and unfortunately the store in my area was independently owned and I couldn’t return there. I contacted the outlet and they sent me a return label and I shipped my shoes back to them for the return. Wonderful customer service. I will continue to purchase from new balance as they stood by their word. Thank you to the employees at this store!
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October 2023 by Roxanne Gongea
Love the NB brand! Especially their lifestyle shoes.
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July 2023 by Paul Luellig
Helpful and courteous staff, good buys.
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January 2023 by Naynayyy 101
Friendly staff Cheryl if im not mistaken was AWESOME! Great prices,clean store and welcoming vibes.
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January 2023 by Amanda Oberbroeckling
Lots of great options, and when we were shopping there were excellent after holiday sales
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August 2022 by Bill McDonald
The person who waited on me was helpful. Found what I wanted. A great experience!
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July 2022 by Larry Crisco
They have wide sizes and a good selection. Landyn was a great help to us.
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July 2022 by Oren Steiger
Great service, even though I didnt get what I was looking for.Staff was realy helpfull
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June 2022 by Jason Daughtrey
My son found some shoes online and they said to be in the Thorton location. We arrived and asked, yet was told they would never have them. We left, but later returned and found the shoe he was looking for just didn't have the color he wanted. We were leaving and an employee stopped us and we expressed what had happened and he told us we would have to go to the Lakewood store or buy online.
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May 2022 by Robin Ayers
Dustin was great! They didn't have the size I needed in a specific shoe so he ordered them and shipped them free to my house
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November 2021 by Stephen Golobe
A very good place to purchase shoes . Customer service was a good experience compared to some shoes stores . The price's are great for the shoe's you want to purchase .
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October 2021 by L P
Really helpful staff. Very knowledgeable about the products. Socks and logo workout gear. Men's and women's styles for runners, trail shoes,casual wear, and trainers. Selection is always changing.
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September 2021 by Joli Pinkham
Tyler, sales associate hopefully manager, is absolutely amazing! Somehow I got him both times I called and he was an absolute doll. So helpful, so patient, and he answered all my questions. Being from the south, people around Colorado have forgotten common decency and manners, to have that from a young man was just refreshing ? highly recommend this location and also the outlets!
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August 2021 by Greg Bishop
Helpful sales people. Great selection. Clean and we'll organized. The person helping me was a trainee. Name maybe Jan. Not sure. Middle aged lady very helpful.
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August 2021 by Wyatt Erickson
Meh. I visited this store thinking it was an outlet store that may have a variety of discounted/clearance models of new balance shoes. I found a store that carries full price current model shoes, often more expensive than other retailers. I just could not find any reason to actually shop here.