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November 2023 by Josh Rogne
Ryan and John are amazingly helpful and patient! I had an issue with my prescription and they helped walk me through all the steps of what to do. The people at this store go out of their way to make sure you have a great experience!
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November 2023 by J. Abitia
Jake, my personal in store representative @ the Denver Outlets (Thornton location) continues providing excellent customer service on my preferred prescription Oakley shades and customized to perfection. I recommend any customer upgrading to an Oakley prescription eyewear, to do so getting the best quality and great pricing. Military addition discounts are available. Jason Abitia
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November 2023 by Scot Hartman
Worked with Hunter and several members of the team during my visits. They were extremely knowledgeable, patient, and willing to help me research options to get me the best frames/lense option for me. I've always worn Oakley sunglasses, going back to the 80s. When I started wearing prescriptions, I quickly found and adopted Oakleys. But I was getting the frames through the store as part of the eye doctor's office and I was getting less and less happy with that method since they don't really know Oakleys as well as I'd like and were unable to get the frames/sizes I wanted the last couple years. This year I was so frustrated and then remembered there was an Oakley outlet up the way. Figured maybe I'd buy the frames at the Oakley store and then take them into the doctor office to have lenses added. Very happy to find Oakley store could do the lenses as well. Awesome crew and I got the glasses I wanted with lenses I wanted. Very pleased.
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October 2023 by Tara Astrom
I had a great experience today in selecting sunglasses. The salesperson, Ryan, who helped me was incredibly knowledgable and friendly. It's rare to find such a great sales person.
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August 2023 by Andy Zollar
I found no way to order prescription lens set for my Flak 2.0 XL frames on OAKLEYS PATHETIC WEBSITE. Fortunately, the in-store experience was the polar opposite from the “website” : Jake got me just what I wanted. Even learned some things from him. Imagine that IT department…
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August 2023 by Robey
Great customer service! Extremely friendly and helped us with our military discount. Really appreciate it!
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August 2023 by Lee Langston
Amazing service from an amazing staff who were not only super helpful, but went out of their way to help out a Veteran who was needing prescription sunglasses.
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August 2023 by Randall Janda
The customer service is always excellent and the young staff are always so polite!
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July 2023 by A Conley
Jake was the perfect example of great customer service! I had a manufacturing defect. My account was never created when I originally bought the glasses. He said not to worry and easily exchanged them. I had the pair a little under 6 months and was saddened by the defect. But, with Oakley being proud behind their products, it was so simple to exchange them for a new pair.
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July 2023 by Greg Prentice
Good help! Friendly staff! Great place to pick up what ever you need. If they don't have what you want in store they will ship to your house.
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July 2023 by Erin Buis
We really enjoy working with Jake in the store (Outlet mall I25 & 136th) He is extremely helpful and knowledgable. Would recommend anyone needing glasses/prescription or otherwise to go and see him!
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July 2023 by Jason Huff
Excellent customer serviceHuge selection and friendly staffI will be back
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July 2023 by April Beck
We frequent Oakley several times a year and our favorite location is the Thornton one at the Denver premium outlets. Unfortunately, I didn’t catch our sales associates name today but his number was 404122. Extremely friendly, one of the most knowledgeable employees we’ve encountered, and so very pleasant. He did a fantastic job! We come to Thornton once a year each summer and we always stop into this location. It’s always clean and the employees are always very helpful and friendly. Kudos!!
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May 2023 by Brandon Moore
Very knowledgeable and friendly staff. I was looking more at eyeglass frames, but did not have my eye exam completed yet. Knowing I could not purchase that day, they still treated me with respect. I salute whomever has trained the staff. This is an exceptional example of customer service.
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April 2023 by Ted Nelson
Just a real friendly and knowledgeable staff. This and great products makes it an overall great experience.
