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December 2023 by Sammie Lo
I’m giving a one star because of their complicated cancellation policy. Im trying to cancel the membership on the app but no where to be found, tried calling to cancel and they can’t because they need a signature sign. My processing date is today and they said there’s nothing they can do about it and I’ll have to wait for the next billing date to cancel. I hardly use this gym and I’m utterly disappointed how they handled this cancellation policy with me.
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December 2023 by Jacob McKee
Probably the most well equipped PF I’ve ever visited. The first I’ve seen with a dedicated TRX station. Nice. Loses one start though because unlike literally every other PF this place doesn’t have the lockers with built in locks.
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December 2023 by Clarence Hamlette
Been at this particular club over a year. Great staff. I had an issue with my account that resulted in me not able to transfer clubs(I moved south), I worked with the manager Jordan, she was so understanding and helpful and took care of my issue with ease. Again, great clean location, awesome staff!!
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November 2023 by Megan
We have been going to this location for the last nine months, the early morning staff have always been friendly each time I go in and honestly I wouldn’t have anything to complain about until today. My wife is my designated guest given that she can only go every now and then. We weren’t aware that the member always had to be with the guest when checking in and had never been told that until today after a year of being a member.The manager, Jordan yelled at my wife in front of several stating that she couldn’t come in without me. My wife not being a confrontational person was confused given she’s come in without me and said she was never told that.Instead of her giving my wife, other options like buying her own membership or purchasing a day pass she continued to raise her voice, and told her that she couldn’t come in. I called the club and personally spoke to Jordan. She lied to me stating that my wife had her headphones in and that’s why she raised her voice, my wife said that she never had her headphones in at any point and I’m sure if management wants to they could check any video footage to see who is telling the truth.When I spoke to Jordan I stated that she was extremely unprofessional and asked if she gave my wife other options to ensure she could work out that day and she said no because my wife was already leaving. Honestly, I would leave too if someone publicly humiliated me in front of a crowd of people and I was already intimidated to be in a gym in the first place. She never once offered to make it right by offering me and alternative to make up for what she did and instead kept making excuses that she was busy helping another member.I’ve worked in customer service and managed at a gym before I understand that people get busy and you are upholding a policy. We respect the policy now that we know it and would have happily bought another membership if the situation was handled how it should have been. This is completely unacceptable behavior to be had by a MANAGER and for a gym that is supposed to be creating a safe space for people to not feel intimidated at their facility she did the exact opposite.
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November 2023 by toilet dart !
Makes changes to the hours as they wantWalked in and told they are closing 2 hour early there are no signs on the doors, Google, or their phone line to suggest this as a matter of fact they all say the gym is open for 2.5 more hours, there is now about 10 people outside unable to do there workout.
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October 2023 by Liam Neumann
Great gym even better staff! Mason went above a beyond today and helped me out greatly!
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September 2023 by Tamara Myers
Cleanest friendliest staff and had changing rooms for each shower and hot water
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September 2023 by matthew crowley
Tried canceling my membership via letter in the mail because I moved, they got my letter and still charged me for the membership 3 days later, I need my money back
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August 2023 by Greg M
Great place to workout never over crowded. Staff is friendly and it's clean and well maintained.
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August 2023 by Tania Gil
This facility has great potential however my biggest issue is the air conditioning. They have ceiling fans going but nothing else so hot air just keeps circulating. Other pf locations don’t feel This way.
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August 2023 by Abe Ulibarri
This location is great when you consider high volume of people going through their on a daily basis
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June 2023 by Andreas Miller
Honestly, I don’t know why this Gym is hated on so much; well atleast Planet Fitness the brand anyway. Yes we’ve all seen the pics, stories, vids online about the lunk alarm or people getting kicked out, but the other 80% of locations are actually really chill, just like this one. All the staff are friendly, I’ve seen people doing really heavy weights over 500 with no staff getting mad, it’s clean, really this is an excellent value for $10 a month. If you want a chill place to get a work out in, go here you will have zero issues.
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June 2023 by Lin Lee
I joined planet fitness for couple months and the Reception never greeted me when I walked in but greeted people after me.Very double standard.
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May 2023 by Jordyn Rose
Started going here recently. Its not too busy, clean, people are respectful.
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May 2023 by Israel Anderson
First time here. Worked out hard, go to shower before returning to work, NO HOT WATER!!! ?ARE. YOU. SERIOUS!?!?!Talked to one of the staff. It's been like this is for "at least many months now". Since 2022. Management knows and HAS NO PLAN TO FIX IT.You are in BREACH of our contract. We have a membership to a club. That club must make all reasonable effort to ensure all equipment, including showers, function as expected.Now I have to drive home and shower and be seriously late to work. Irresponsible managers should have their franchise revoked.