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November 2023 by Donna Martinez
Do not go to Sam’s Tires in Thornton…Ordered tires online went into sans for install 10 days ago but forgot credit card couldn’t get tires installed without my Sam’s credit card to pay for them tire guy had no clue how to get it taken care of without card said I could go talk to member services but wasn’t sure if that would help he needed the credit card … I asked if I could go home and get the card was told only had a 15 min window they wouldn’t be able to hold my spot for this tire installation service. Went home rescheduled for this past Friday November 10 went in and got tires installed and when I went to pick up car they started to bring out old tires to show me only 2 were still good so they were going to put tires in car and asked if I wanted them wrapped in plastic I said yes guy goes in and comes out with plastic that doesn’t fit so goes back in a doesn’t come back out for over 10 min I left and put tires in my car myself ? they should wrap used tires to begin with so they are ready to be put into a vehicle without dirtying car. So now my car is dirty inside ?. Do not go to this Sam’s tire in Thornton they are not very helpful they are just tire guys installing tires need to be trained on customer service for sure!!’
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November 2023 by s or
Very friendly service. They were very busy and shorthanded but the crew trucked on and did a fantastic job with my truck today. Much appreciated.
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November 2023 by Dominica J.
On 11/4/23 we came in to return a piece of jewelry and was highly satisfied with the way Zack took over and care of us. He went above and beyond his duties and was extremely patient with us. We couldn't be more grateful and he definitely deserves more recognition! He's an amazing manager, worker, and overall human! We will be back because of him. Thank you again, Zack.
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October 2023 by Trevor T.
cafe is cheap but i'm still struggling to comprehend why wouldnt you serve nacho cheese with a soft pretzel!!! idk not mad just pi**ed
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July 2023 by Tiffani H.
We always do online ordering for pickup and it's always great. Never any issues and always quick and easy. I also purchased some eye glasses here and it was seamless. Great prices and good selection. Avoid weekends if you don't like crowds.
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May 2023 by Elsie M.
We went there to grab a few items. Normally I would have a card in me but i have it the app. After the disappointment of not getting ice cream for the girls (at this point, it's getting as bad as McDs with their ice cream machine). They were able to help 2 customers before us and all the sudden it just stops working. Funny timing. When I was doing the self check out I couldn't figure if this was like "Walmart pay" or. Not. And this larger employee seemed j was intruding on her time while she was gossiping with her associates. After I ask her (and apologize for interrupting her gossip time if there was a way to do a "Walmart " pay. She remark was no, you can't use Apple Pay. But would have to use the scan and go and use my phone that was. She wasn't the most customer friendly person in general. I get people don't like their jobs but still try and take care of the customers instead of pushing away so you can continue your gossip for the night.
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December 2022 by Kelly Doghope D.
Premium gas wouldn't work on a pump it just kept blink saying select what gas I want. walked up to a worker hoping she would help me out and she just said "there is premium gas so it should work." kept trying to explain the button wouldn't push and it kept blinking. she told me "I don't know what to tell you." literally no help at the pump so had to wait in line again for a different one.
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November 2022 by Shannon C.
I live very close to the sams on 94 and grant and I have to say one of there managers has such a bad attitude she is so young and no respect when she talks to us older generation her name was jasmin I can't believe they hire these young girls with no management back ground but let them speak to there customers with no type of personality I am considering looking at Costco I have been here for years with Sans/Walmart but I think I should seek a better warehouse they basically have children running there management team with no customer service back ground very concerned for this place please follow up with your management they really are very unprofessional
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November 2022 by Debbie Abeyta-Pratt
They had free samples and a cool food truck ! It was a lot of fun !!
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May 2022 by Joe R.
I saw a previous message fron another Sams Club member, and I wanted to just say that I too switched to AT&T thru SamsClub. The AT&T Sales person said we were going to get like a $200 refund thru a sams club gift card or something like that. I switched over from Verizon to AT&T but never received anything. And, the phone service was very bad. I had to stay with them to finish paying off the 3 iphone 11's that I bought at the time, and they didnt give me the trade-in discount they were promting becuase I didnt return my old phones within the 30 day window (which they didnt explain).. Overall I feel that SamsClub should take some responsibility for the lack of service from AT&T if they are going to let this Company use their store to promote and sell and do busines thru them ..
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December 2021 by Angie B.
Want to jump on here and give a huge thank you to Amaya Smith! She's a front line associate that not only helped me with my new membership but later after shopping helped with me with all my offers received with my new membership. Stood in line a good while to self check out and that associate, although friendly, not completely knowledgeable or helpful with the free offers when I got to the register. I was basically just redirected to yet another line to wait in with a live person. As I'm waiting Amaya comes to help the associate working the new line I'm waiting in, I grab her to tell her she might want to wait Because I'll need help too and explained wht happened in self check out. She took me aside to a closed register to help me as I'm juggling the fact my debit card is MIA (daughter covered me and I found it in the car thank God), I had calls back to back coming in as Amaya is trying to get the promo codes off my phone and she didn't skip a beat with my chaos!! She's super knowledgeable, patient, kind and attentive to the customers! Thank you Amaya!!!
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September 2021 by Patti Martinez
Went in Sunday at noon, with tire that has a nail. Found tires in stock. Are told they cannot put on my vehicle until Monday or Tuesday. My tire has 2 nails in sidewall that cannot be patched. There was not one car in the garage. Why can't they install today?? It's noon and they close at 6.
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September 2021 by Scott C.
I'm legally blind and was forced to wait 1 hour outside before Sam's would let me in. Simply because I don't have a Sam's Plus card, the parking lot was vertically empty, yet I was told I couldn't go in until 10am. This kind of service is ridiculous.
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May 2021 by John Soper
I ordered 2 tires back on April 2 and the said it would be 3 - 5 days before they would get to the club. They showed up on April 12. I called that day to set up an appointment to have them installed. I dropped my car off at 9am and asked them to call me when it was completed. I called back at 3:30 and asked if my car was ready. The guy said it was.So here is why it is a 2 star rating. This was my first experience with Sam's club tire center. I chose to purchase through my Sam's Club over Discount Tire where I have always purchased tires because I could save about $80 on tires and install on the same product. (I spent $481 on 2 tires and with discount tires it would have been $558). With Discount Tire I would have been able to have them installed same day but for $80 I would wait 3 - 5 days. I actually waited 11 days. I made an appointment because they said they were booked up yet when I arrived I was the only car there. I asked to be called when the car was ready and that did not happen.I have always shopped with Discount Tires and have come to expect reasonable service and good communication. I did not receive that level of service from Sam's Club. I saved about 15% with Sam's Club however I will ask Discount Tire if they will match the out the door price next time I need tires. If they get it close I will probably go back to them.
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May 2021 by Milo Amdolsek
Worest place every took money up front didnt do job because of rain qn didnt return money had to arugue with store mannager to get refund. Save your self the trouble and dont come here. Worest employees and customer service every. Would get a 0 star if they alowed.