SEPHORA at Kohl's Thornton is a beauty destination where all are welcome. It offers up to 125 brands for makeup, skincare, hair, and fragrance, including bestsellers like FENTY BEAUTY and Rare Beauty. Trusted Beauty Advisors are there to help find products that fit every budget, lifestyle, and beauty need. The staff receives consistent praise for being amazingly knowledgeable, compassionate, super kind, and sweet. They provide AMAZING customer service, with one employee highlighted as extremely enthusiastic, welcoming, and kind to everyone. This individual has a unique ability to help multiple people while still giving individual attention, making all clients feel comfortable and respected. Staff members are noted for going the extra mile, such as searching in the back room for out-of-stock items on the sales floor, which made customers' days. The team is also commended for being helpful and patient, especially during busy times like Christmas shopping. They treat all clients with respect, including younger customers, making them feel special and not treated differently due to their age. This diligence and character create a memorable and positive experience, leaving customers super happy and excited to return. The overall service is highly recommended, with many expressing thanks for the great service.
I had a great experience here! The staff member was incredibly helpful and even assisted us in trying on makeup. You can really tell she cares about her customers. Highly recommend!
March 2024
Debra was extremely enthusiastic & assured us with AMAZING customer service! Item was out of stock on sales floor, she went to the back room & snagged it for me! Made my day. RAISEFORDEBRA
