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June 2023 by M N
Never has any Sephora products in stock. Staff says they don't get sent any. So quit going to this location
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January 2023 by Sadie Waddell
I’ve been into this ‘Sephora’ a handful of times. Not one time have I had an experience that would make me come back- over the actual store at Orchards.It recently dawned on me why, on my last stop in.I asked the two individuals working if I could claim my ‘birthday gift’. At first the response was we actually don’t have any until tomorrow- which, whatever, no big deal.That was followed by “but you have to make a purchase to receive it anyway”. I was almost at a loss for words.I’ve been claiming this free gift, for MANY MANY years now. Never, not even ONCE, has picking up this ‘birthday gift’ been on a day I’ve purchased anything.This birthday gift, from Sephora, has never been CONDITIONAL.It is meant as a THANK YOU- a thank you for your business. For the money you’ve spent, over the course of your shopping there (personally, well into the thousands)Anyway, as I searched for words, all that came out was “I’ve never heard of this”. “I’ve been getting my birthday gift for nearly ten years and have NEVER heard that”.Having zero desire to argue with this woman, I walked away. After all, Why would I argue with a KOHLS Sephora employee- who doesn’t receive the same training as a normal Sephora employee.Anyway, I contacted Sephora’s corporate office and was told this is “ABSOLUTELY not true” the woman profusely apologized.What really bothers me, is I was most likely not the first person told I “needed to make a PURCHASE, to receive my birthday gift”I wonder how many more people, left empty handed. I also wonder how many people bought into the lie, actually purchasing something TO RECEIVE IT.These employees, in Kohls, need more training, for multiple reasons.
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May 2022 by Shaya M.
Horrible service. Manager and employees very unprofessional and unpleasant. Would not recommend shopping here
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May 2022 by Mekayla C.
Shop here all the time today was very different experience. Melissa a Sephora employe followed me around the entire time, snatched a item out my hand was also very rude. When I approached the general manager gabe about the issue I was rufuses service. However the shitty Sephora employe was not dealt with one bit.This was definitely a racist experience will never shop here again. Manager was also a older gentleman very rude got in my face had no respect.
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April 2022 by The ColorLab
If I could give them -5 I would The d*** lady looked at me and gave me a product that I was not looking for and then ran away from me and worked on everybody else that was over 55 because she didn't think I was going to spend money. I waited for 45 minutes for the lady to help me and she helped everybody else in the store but me So do not go to the support and do not trust them
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January 2022 by Kelly Davis
They advertise that Sephora is located in kohl’s but they don’t take Sephora gift cards, which makes no sense to me. It’s a Sephora how can they not take a SEPHORA gift card. Kohls is a dying retailer you’d think by placing a sephora inside that would be a win win, but now they lose customers like me who will just find a Sephora elsewhere not attached kohls. Disappointed with these two retailers.
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November 2020 by Jara Bombon
Nice clothes and specials
