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January 2024 by J K
The woman at the counter doesn't understand English or she knows nothing about her job. I did not see Top Tier stickers on the pumps (required by law?) and asked her about it but she did not understand. I asked her if they had paper funnels and she did not understand. Will not return.
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January 2024 by Lloyd McElheny
Not actually open 24 hours. At 1:50 A.M. the clerk told this Lyft driver she would have no coffee until 4:00, and when I was undeterred, (figured I would just buy a Celsius), claimed her P.O.S. was down, and she couldn't sell me anything.I WAS able to buy the Shell Nitro Premium, on which my car runs best, and now I have to take more time off making money to drive to an actual convenience store to buy some coffee.
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January 2024 by Jeanne. Downes
Walked in with a lottery ticket, wanted use my win to buy another. Women made me give her my id. Staredfor a minute and then told me no I wasn’t old enough. Even though my birth date it beyond old enough. Extremely rude and terrible customer service.
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December 2023 by Mack P.
Literally the rudest woman I've ever encountered in customer service. Yelled at me the whole encounter and was so mean for absolutely no reason. I asked for her name at the end and she refused to give it to me. My whole family frequents here and we will NEVER come here again.
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December 2023 by J W
The lady working this morning has to be the most rudely person. How you keep employees like that I will never understand. If you don't like you job quit. There is no reason in the world to treat customers like that. If there was a 0 star to check I would have checked it. You lost my business and I know you don't care. Very bad business at this location
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December 2023 by Henry Montez
Good service ??
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November 2023 by Julie Wallace
The lady working this morning has to be the most rudely person. How you keep employees like that I will never understand. If you don't like you job quit. There is no reason in the world to treat customers like that. If there was a 0 star to check I would have checked it. You lost my business and I know you don't care. Very bad business at this location
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November 2023 by Svetlana Dixon
Too bad there's not an option to remove stars - I can barely stand giving this review a 1 star. One of the most awful customer service experiences I've had in my life happened here. Last night (sun 10/22) around 930pm, I stopped here to gas up. I was very low gas and had to gas up at that time. I was gifted a $30 shell e-gift card. When at checkout, told the lady there I had an e-gift card, wasn't sure how to use it. Right away she told me they don't accept gift cards, there's no way for her to enter it in the system or scan the bar code. I tried telling her, the scanner would scan a valid bar code and she completely refused to help, telling me to go get gas elsewhere, walking way from the register. I ended up downloading the shell app, because apparently that's how the e-gift card works and was able to pump the gas. This same lady, walked out of the store talking on the phone, telling whoever she was talking to that there's no way this should be working, she doesn't know how I'm pumping the gas, they don't allow gift cards, she tried telling me it won't work, and how did I get the gas pump to work. So damn ridiculous. I've told her several times this location should accept e-gift cards because the Shell app sent me there. Mind you, she messed up a transaction for another customer who was there before me. While she was so busy telling me she's been there for 17 years, she knows what she's doing and the don't accept e-gift cards, maybe the Shell corporation should provide some training to her, showing that e-gift cards are in fact allowed. Again, ridiculous, insulting and just horrible customer service. I suggest everyone get an e-gift card and go give this lady some practice?
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November 2023 by Victoria Artis
Lady working tonight is very angry and rude. Someone with that attitude does not need to be working in customer service. I am a General Manager of a company and I would like to know if one of my employees acted in this way . Especially without being provoked . Makes you wonder if she’s just racist . To raise your voice and cut off and over talk customers. Employee was in the back I waited a few minutes to be treated this way . I told her sorry she’s having a bad day and I left she continued yelling comments. Also I see the same lady in some of the reviews with pictures and nothing is being done . Is it ok she treats people this way at Shell in Thornton?
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September 2023 by Denver Design Landscape
I have 3 work trucks and 2 personal vehicles that I put gas here I spend more than $1,000 a week and they will NOT allow to use the restroom all summer they said it was broken it gets pretty annoying I'll just take my money down the street to circle k they always let people use the restroom for something simple they lose business
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September 2023 by MOE - SHOW
The cashier lady picks fights with every customer that walks in. She should be fired for the way she acts in a business. I see everyone complains about her, and you guys still haven't taken action. Poorly ran store.
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August 2023 by Les Noneofyourbussiness
I am fixing to go to the business bureau. After being discriminated against. Me and four others were discriminated at one 1:16am July 23rd 2023 I'm pregnant I went up there to get a Gatorade. My brother was with me, he was getting a pack of cigarettes. My friend was with me. He was trying to get something to drink and my husband was with me. The racist lady on shift decided to take 2 white men. And deny us service We are all disabled and that's why we went to the closest place possible Is she proceeded to yell at me and cuss at me through the window talking about she don't take us when she had no problem taking othwr people and I most definitely will take this as far as it can and will go legally. She always has a problem with people of color
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July 2023 by Andrew Scott
Would rate zero stars if possible.The woman who works there at night is genuinely horrible. I bought a drink and she snapped at me because I asked her to repeat something she said because I didn't catch it.I've never had someone be so rude to me after saying only 5 words to them.
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July 2023 by Diego Mendoza De La Cruz
I get that many companies are understaffed, but I’ve been too this gas station many times and this is the girl with no teeth was the worst! She was extremely disrespectful and cursed at me. I will not allow anyone to talk to me the way she did, so I would suggest you do something about your staffing and the people that work there, specially the way they talk to clients. It’s not their money, if they don’t like their job they should go find another gas station to work at.
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June 2023 by Jamie Dolos
I tried to buy lottery tickets at this location. The guy behind the counter said he wouldn't give them unless I paid cash. He said he didn't want to run my card. I asked him why and he wouldn't give me an answer. Asked him to clarify that he didn't want to make the sale and he confirmed and said "no". I walked out with nothing. I wish I would have known this before I spent $100+ on gas and a car wash. I will find a different place to spend my money.
