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October 2023 by Sara Miller
This is very, VERY long overdue, but there are just no words for the amazing customer experience and care that go into every visit to Thollot & Co!! I have purchased several birthstone rings for myself and my girls, and my husband purchased me an absolutely stunning engagement ring, designed especially for us! My husband was even able to be part of the process of casting my ring through the Pour Your Heart Into It amenity, which made it all the more personal and special! With the holidays approaching, we will be back to Thollot & Co’s beautiful showroom very soon, and we will never shop anywhere else for jewelry! Huge thanks to owners Troy and Joy, as well as our amazing sales associate, Preston. We love you guys!
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October 2023 by Adrian Parman
I cannot say enough good things about Thollot & Co! I went in to inquire about selling my old wedding ring. They not only offered more than anyone, but recommending trying to sell on my own first to get what it was worth, and meeting at Thollot to sell it for my safety. Long story short, I sold the ring in 24 hours; the team at Thollot was there to help with the sale, support me and ensure it was a safe transaction. Such wonderful, kind people! I will absolutely be coming back! Thank you for everything!
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October 2023 by Marc Brooks
My sales person was pleasant ,professional and knowledgeable. Shawnt made me feel relaxed and never pressured to make a decision on the type of jewelry I was carefully searching for. I was a pleasure doing business with Thollot &Co. Jewelers
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October 2023 by Tali Bands
I’ve lived in the area of Thollot & Co for most of my life but had never been there until recently & my experience has been nothing but remarkable. From the outside, this unassuming store might easily be overlooked, but step inside, and you're transported into a world of craftsmanship and deep-rooted family tradition. The dedication to quality and the personal touch in every piece is evident. A special shout-out to Richard, whose expertise and warm assistance made my experience unforgettable. Don't be deceived by the modest exterior, this is a gem of a store with a heart of gold.<3
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October 2023 by Sherrie Pillar
I took in 4 diamond rings for resizing including my wedding set for resizing and new prongs around a couple of diamonds. They did a beautiful job and cleaned all of my rings, so sparkly!! I already have a couple of other jewelry items on my wish list and will definitely be going back. The pricing was excellent and they were completed on the day promised.
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September 2023 by TeelCross Poodle
I originally purchased a locket for my wife’s birthday and as an anniversary gift. There was an approximate 2-3 week turn around time to get the item. I called the store to ensure the item was there to be picked up and the employee at the time told me it was there and ready to go. However when I went to pick up the locket, staff could not locate it. I was told there was a mix up on their end and the item needed to be re-ordered. Before I could say anything, staff there immediately fixed the situation and offered me in store credit that was worth more than the item I had originally purchased. The store credit that was offered to me was very reasonable and showed how much they value customer service. They were extremely professional and apologetic about the situation. This 5 star rating is for the customer service and professionalism they showed. In the end I was still very happy with the alternate piece of jewelry I got for my wife. Despite the fact I didn’t receive what I originally purchased, I will still come back to give them my business because I value excellent customer service and that is what they provide.
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August 2023 by Aliza F.
My original engagement ring from etsy broke. I called Thollot which was recommended to me by my hairdresser. Shawnte answered and said they would be happy to take a look. The jeweler was honest with us, the setting was not fixable and it would be difficult to resize due to the fact there were moissanite down the side. My fiancé and I returned a few weeks later to talk about a new ring. we we're greeted by the owner, Troy. He offered us a drink and asked me what my dream ring would be. He was happy to work within our budget and get me exactly what I wanted. We also had the pleasure of meeting his wife Joy. Shawnte also made sure everything was taken care of. I couldn't be happier with the ring they made for me.
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August 2023 by Seth Feldman
I was in the market for an engagement ring diamond and I knew exactly what I wanted, and had done my research, but wasn't going to buy an expensive stone online, for fear of fraud. I was pleased to find Thollot's pricing right at the same level. Online pricing at a high-end retail jewelry shop with VIP treatment? Awesome! They happened to have no available stock, but called their vendors and had four or five samples for me to view the following week. Decided to go a tad bit larger, no problem, they had more samples for me to review the following week. Chose the perfect diamond, had it set in platinum. She said yes so we were back again a year later and found the absolute perfect band to pair with it. Married 7/15/213, returned shortly after to have the set soldered together permanently. They said it would take 7-10 days.. it was ready for pick up the very next day. Fantastic experience all the way around! Highly recommended!!
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August 2023 by Erica Jenkins
The diamonds in my wedding bands from a different jewelry company were all loose and not secure. It was in my best interest to have them reset in stronger, more secure settings. Kasper did an amazing job. They are so beautiful and I couldn’t be happier.
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August 2023 by Chloe R.
We couldn't recommend Thallot & Co. more! I went to them with my engagement ring we bought elsewhere online to get it resized, find a wedding band, and see if we could turn the big dot prongs into claws. Everyone was so helpful and generous with their knowledge. When I brought up wanting claw style prongs one of their jewelers came out and explained the process, nuisances, his idea for how they could make it work, and it came out perfectly! Because of how great my initial experience was, we ended up going back and getting my partners wedding band here as well. Preston did such a great job walking us through the hypoallergenic options to find their perfect ring as well. 10/10 recommend!
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July 2023 by Jasmin De La Torre
I went into Thollot & Co. looking to see if they could customize a wedding set for me. I knew exactly what I wanted. They were extremely patient with me and worked through all the details to get it exactly how I wanted. Preston and everyone else who assisted me were great! They were all very professional and helpful. They made sure my rings came out perfect! We also got the opportunity to cast the rings and that was an amazing experience! I am extremely pleased with the entire experience.
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July 2023 by Jeremias Velis
Thollot and all their staff deserve a 10 out of 10. We’ve been shopping with them for years now and they never disappoint in fact, they go above and beyond from custom pieces to great deals on pieces in their showroom. Always welcoming and attentive to us as soon as we walk in. They have earned our business for life and with merit. Special shout out to Troy who hasn’t allowed profit margins on pieces to get in the way of earning our business. Also Preston and Corri who designed beautiful and unique pieces for us. And finally the unsung hero’s in the back, bringing those designs into reality, truly masters of their craft. Thank you thank you and thank you. You are all greatly appreciated. God bless you all and your business.
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July 2023 by Marie Batie
I went into Thollot and Co Jewelers to have some small diamonds replaced in my belt buckle ring that my kids had gifted me years ago for Christmas. It's the most special piece of jewelry I have so replacing a few diamonds that had fell out was very important to me. I almost didn't think it'd even be possible because they're so small, but went in anyway. I met with a sales representative named Shawnte and she was nothing short of amazing and helpful! She assured me it wouldn't be an issue to replace my diamonds and make my ring look brand new again. She was so friendly and even took the time to get to know me a little bit asking the significance of my ring; that meant a lot too me. She made my experience comfortable and fun as well. My diamonds were replaced a few days later and my ring is perfect again! Thank you Shawnte for being a great help to me that day!!
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July 2023 by R Shabazz-Cisse
I don’t like posting reviews but I have to about this place. Shawnte was amazing she helped me do a custom piece and was super patient with me. She made this buying experience enjoyable and I will 100% recommend her to all my friends and family. If you’re needing custom work or just about anything jewelry related go to Thollot and ask for Shawnte you will thank me later!!!!
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June 2023 by Clare Bork
Absolutely amazing custom jewelry store!!! 10/10 would recommend. My custom engagement ring came from here and is in incredible shape. My fiancé plans on getting my wedding ring from here and states adamantly no other shop can compare. My fiancé is super picky and had them do many various designs and had them bring in more diamonds to find the one he liked. I noted that all the negative reviews are not on their custom jewelry (their specialty) and I noticed the owner addresses them all. If that doesn't convince you they are a quality shop, I don't know what will.
