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December 2023 by Daniel H.
Azusena is very knowledgeable in the world of Tory Burch. As a man it is difficult to choose the perfect gift. She has a wide variety of good tastes and it made my purchase feel very special because someone knows it is. I would very much come again and trust her expertise.
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May 2023 by Molly Cape
Extremely helpful to locate a product (that I waited a few days too long to buy) at a store in another state and it shipped within a week!!
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April 2023 by Flora Anderson
Good selection of handbags and shoes. Friendly customer service. Store is smaller than other outlet locations. Would’ve been a better experience had they controlled the amount of people they let inside at once.
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January 2023 by Mark Mccullough
I really like this store, people are helpful and always a good sale going on
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January 2023 by Joseph Villalabos
Great place. I got my daughter a purse and it had a great price.
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January 2023 by Brent K
"Thank you" PAMELA for treating my wife very arrogant and unprofessional. It's people like you making it easy NOT to come back and rather spend money elsewhere. If I would be management, you wouldn't work here any longer.
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November 2022 by Tanya Owens
Being a Tory Burch fan it was an educational shock to find out the the outlet purse is a totally different quality thank the Tory Burch stores. This purse is one year old and it is falling apart. If Tory Burch wants to keep me as a client they really need to offer some sort of remedy. I called the cherry creek store in which I shop mainly and they couldn’t do anything because the outlet quality is different. I could have bought a purse from kohl’s and it would have lasted longer than this purse.
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September 2022 by Diane M.
Customer's are ignored at this store. They are open limited hours on limited days so you'd think they'd capitalize on helping clients while they are there. I went the other night and had to bother the two young ladies during their intense conversation about whatever. I was in the store for 20 minutes without them even noticing. It's a shame because they have beautiful and quality handbags, shoes and accessories. I was shopping for a new purse, wallet, earrings and shoes. I ended up leaving empty handed since the two ladies were too busy to even notice. There were 6 customers in the store while I was there. All of us left without buying. Sad.
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August 2022 by Nghia Le
Staffing was considerate. A variety of trendy designs were on display. I got a nice bag for my mom.
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June 2022 by Jakraa M.
Came to EXCHANGE my UNWORN sandals and the manager was a racist white Karen. She kept saying she couldn't do it and wanted to give the lowest price even though I paid more. I heard the other lady asking the Karen manager "should I just do the return for the price she paid?" Which means THEY CAN do exchanges and returns if they wanted to, but they lie and say the computer won't let them. The Karen manager said no, give her the lowest price. I was about to buy 3 pairs of sandals, but instead of just doing the exchange, they would rather lose out on $300-$400 worth of sales. Needless to say we walked out and didn't buy anything. Don't plan on coming here ever again. They just lost 3 loyal customers.
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June 2022 by anwesha das
The place was quiet on a Thursday Evening. The lady to help me out at the store was super nice and genuine. This outlet has a ton of collection, I was confused as to what to pick as everything was so nice. The prices are way less than online sale. I picked up a couple of things and am super happy with my purchase, and the warm welcome and help I have received at the store. I would definitely come back for more purchase and would recommend anyone who likes Tory Burch.
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June 2022 by Rachel Nguyen
One staff member in particular seems to crack under pressure. I understand it is a retail rush due to Mother's Day, so I waited to ask a question. When I asked a clarifying question about their inventory on a particular item, I recieved an impulsively judgey response. If my question was so easy, did I really waste your time? My mother likes Tory Burch products and I can't say much about them myself but the items seem like impractical luxury that caters to a specific demographic.
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May 2022 by Lisa Lynn
A great store with an unfortunate staff. I love Tory Burch as brand and am a long time customer. I was excited to learn that there was an outlet near me but unfortunately a few staff members have ruined the experience. The lady who always wears the LuLuLemon bag is horrible. Her demeanor is cold and uninviting and when I asked her a question she appeared annoyed that I had bothered her. She made me extremely uncomfortable to be in the store. I came back a second time with a friend to see if the experience would be any better and it was somehow worse. Again with the same lady. She was busy fixing bags and would not move out of our way to look. When we finally did look she looked annoyed that we had picked up an item to look at it. The only redeeming part of both experiences was the girl who did end up helping us. I wish I could remember her name but she is the younger girl with short blonde hair. She was amazing! It was obvious she was passionate about the products and was so knowledgeable, she had great recommendations on how to style our items and went above and beyond to make our experience great. We both felt extremely valued and she made the experience fun! Until we had to check out with the original lady who was once again cold and acting like we were an inconvenience. Unfortunately I will just pay the higher prices online so I don’t have to come back into this store. Shopping should be a fun experience and this one employee has made it a very uncomfortable one.
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April 2022 by N. Hullender
Buyer beware. Make sure your purchase is a perfect fit. I was not advised of their full return policy. When I mentioned this the cashier told me to check the back of the receipt. They would not accept my return within the 14 days because the soles appeared slightly worn. They were worn once for a bit so I could determine if they would work out. They didn’t. The cashier advised I can buy an additional pair of shoes but I’d also have to keep these. As an aside, as she checked out the people in front of me she did not notify them of this policy. Their policy and lack of notice of the same is problematic. I would not have purchased this product had I been appropriately advised.
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April 2022 by cam v
I see why this store has bad reviews…Upon entering we were greeted but after that customer service is horrible. My mom and I went to the shoes and we intended to purchase. The lady working in the area did not acknowledge us once. She just came off super cold like she did not want to help us or anyone that was in the store. Plus was “too busy” fixing the shoes on display.2 stars because this store does have a nice selection with bags, shoes and accessories.Go to Coach instead, way nicer staff that are willing to help.
