-
December 2024 by Makenna Kemp
Had an unfortunate experience 12/26/24. My family and i were more than happy to wait to get into the store, unfortunately there was no communication by staff on why the doors were being locked from the inside out or when customers would be allowed to enter again. when we tried to enter and ask we were initially shouted at from across the store “YOU CANT COME IN” and then rudely told by the girl with double nose piercings that we were “not allowed to come in”. she then locked the door from the inside out and was on her phone the entire time customers waited outside..again never letting us know what was going on. My family was the one to let the customers behind us know that we weren’t allowed to go in as the employees simply didnt have any customer service or people skills. poor communication and lack of management and especially customer service.
-
December 2024 by Oticiojr Herrera
🚮 trash.... trash
-
December 2024 by Dina Kemp
Terrible customer service 12.26.2024 at 6:00pm. A line was out the door with no explanation or employee at the door. A sign said they had been closed earlier in the day due to a system outage. They were not allowing customers in until everyone was out of the main checkout line. No direction was given to the customers waiting outside. As we stepped in following others we were told very rudely, “You can’t come in.” As we stepped out the young girl with black hair explained we would have to wait until there was no line and she locked the door! We could have been more tolerant of the wait if a responsible employee has been outside informing us of next steps to enter the store. The result of their negligence left small children and customers in a locked store. The fire department was called and they said by no means was this acceptable or safe! The UGG employee told the firefighters they were not locking the doors, and they were clearly locking the doors and walking away with the customers inside left and no way out. Terrible leadership and management. UGG management should be ashamed of the lack of direction and abhorrent treatment their employees exuded. No one cares in that store about the safety of the customers, or the poor level of customer service of their staff. I’ve never been treated worse by a retail shop, or put in danger once we were in and the doors were locked. Thankfully for UGG and their customers that there was not an emergency that required the doors to be unlocked. Thank goodness for the Thornton Fire Department’s fire quick response for the safety of the shoppers here. We will never shop here again.
-
December 2024 by Rome kaf4
The customer service of this company is trash. The cs reps know nothing about products or sizing.
-
December 2024 by preeti nayak
We bought an UGG few months back and it had a hole after few use. I went to the store last week and Kaya( I hope I am pronouncing the name correctly) was really helpful and replaced the shoe as it was on warranty. Thank you Kaya and I appreciate your help.
-
December 2024 by Jade Fishies
From the time I got to the mall to the time I left, the store had a note on the door that said “Be back in 30 minutes -ugg team”. I was at the mall for at least two hours because the only reason I was there in the first place was the Ugg store. I ended up wasting time because I thought I was patient enough to wait 30 minutes and had already made the long drive, as I sat and waited I saw many mall goers try to enter the store to no avail. I ended up cutting my losses and left but I have no clue when they decided to actually open again. Please keep in mind if you plan to close up shop, please do not leave a misleading note. Whatever staff you guys had working on 10/3/2024 might need to be reevaluated and retrained. I hope it was because you guys were low staffed and not because you had people who simply didn’t want to work.
-
November 2024 by Mega Montez
Loved this place Kai was the very helpful and attentive to detail. 5 stars ⭐️
-
November 2024 by Pj Sablan
The staff & management team were exceptional in assisting me & my large family in shopping for our yearly Colorado trip! Well continue to be back here as they’ve always been exceptional
-
October 2024 by Candis Miro
Just left the store now. Terrible service, it was clear that both the girls that are working didn't actually want to help us.
I asked if they had a specific pair in stock in size 6.5 and brought the box up so they could scan and she just said no sorry we don't. Even though she didn't see the shoe to know off memory and there are at least 100 boxes of shoes lining the top of the store.
My friend asked a question about inserts for the pair she already owns and the girl just helped her with a set of liners but was like I don't know what you're talking about and I'm not sure if these work for what you mean but we have these. And my friend is too awkward to press for further clarification so she just bought them without guarantee that it'll work for her needs.
I don't know what the issue is with these staff members but they made us feel extremely unwelcome and we will just order online going forward to avoid experiencing such rancid service again.
-
September 2024 by ashkan sobhi
The staff gave us a price of $16 for a pair of shoes and rang it up on their iPad. Right before check out Jennifer at the check out stated to our cashier that she needs to use the other machine because the price is more on the other one ($40). They were very dismissive and the whole thing seemed like a scam.
-
July 2024 by Zoe
The cashier Ileceyah was the nicest person ever! 10/10 customer service and just great attitude and work ethic!
-
May 2024 by Rigo Leoo
Jenny was very helpful, had no idea what to get my sister for her birthday, Jenny showed me tons of option and was very patient with me! I ended up getting a pair of UGGs I’m sure my sister will love! THANK YOU Jenny!
-
May 2024 by Marian Marquez
Jenny was super helpful and patient in helping me chose the perfect uggs! Thank you Jenny!!!
-
May 2024 by Luis Osoriov
Jenny was super helpful in helping me find my perfect pair of new Ugg’s.
-
February 2024 by Lior Trok
Good service, good prices, there are not always big discounts
