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January 2024 by santos torres
Thank you Herson Bautista for your service, you are excellent at what you do. Thank you herson bautista, excellent service. You do a Great Job.
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January 2024 by Patrick Lawson
Professional, good customer service!
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January 2024 by roslynn leonhart
Carlos was awesome ? he was professional, tech savvy, and fixed the issues with my phone when no one else could. Highly recommend him 5 ?
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January 2024 by Troy S.
Verizon customer service in general and this store in particular has really gone to shit over the last several years. Just absolutely trash
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January 2024 by Alexis McKinley
My entire experience was 5 stars! I did a lot of research prior to deciding on going to Verizon and I am happy I did. I first spoke with Adam (the account manager). When it was time for me to go in he was still with a customer (because phone sales are an experience) so I got to work with Nick. Nick was amazing from start to finish. Very patient and knowledgeable and I ask a lot of questions. We both learned some new hiccups when transferring service surrounding number protection. The whole time I felt welcomed. I will definitely be back to this store!
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December 2023 by Zachary C.
Months ago I wanted to trade in my phone for a new one, so I went to the store to make sure I was eligible because I don't trust doing everything online. The agent not only told me that i'm eligible for an upgrade, but he tried signing me up for all these different things. He was so desperate to get sales that he tried adding a line to my account, but I kept telling him no. After telling him no multiple times he finally did the trade in paper work and I mailed Verizon my old phone. Here I am months later with a $700 charge for the old phone because supposedly I was on a contract with the old one and the agent didn't tell me that before processing the trade in.
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December 2023 by Jessica Smith
I spoke with Ashley. I went in to get a new phone and port from another carrier everything went fine . She insisted on a bundle case. Screen protector n charger which I didn’t need. But she charged me anyway. A couple days later I got my bill to view and saw she added another phone line when I specifically told her it was just my phone so I’m getting charged an extra line that I don’t even have plus all these perks Version offers that I do not need. I don’t appreciate having random stuff added to my account without consent just so she can have a commission. Very disappointing.
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December 2023 by Klyn Cipa
They are very good salesman and that's about all I have to say. I wish I never had to deal w them again but now im in a contract.
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December 2023 by Slinky Selina
Austin was amazing he helped me in a quickness get my phone up and running he was very presentable, nice and fun! Great customer service ? I was in and out
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November 2023 by Vicki Pace
Kent was very helpful. From the moment I walked in he was warm and considerate. I had made the mistake of trying to switch services and had a massive mess in trying to switch my number to the other provider. I ended up coming back to the store twice (nothing Verizon’s fault) due to the mess. Both times Kent worked extra hard to help me and the second time even ended up staying late to finish things out for me. He ultimately convinced me that level of customer service was worth staying with Verizon for.
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November 2023 by Joshua hinojos
Austin made my time at Verizon very enjoyable
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November 2023 by Jonathan Lee
I came in Today for an Upgrade, I spoke to Austin and He is Really good At What he does. Excellent service. Went beyond and I Greatly appreciate him for All details and on purchasing new accessories thank you Austin!!
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November 2023 by Linda LaGasse
Austin was excellent and very helpful with my phone and setting us up for internet. Thank you.
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November 2023 by Bobby Armijo
This store is horrible came here to get a phone activated and I've been sitting here for an hour They've got 8 desks here with two people working. Marcus is a real piece of work, it surprises me people like him still have a job the way they talk to and treat people. I ended up going to a Verizon store down the street, the lady in the center of the picture came into that same store as well cuz she left we were both out of that store on Thornton Parkway and Washington in 10 minutes.....?♂️Long story short go to 92nd and Washington!
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November 2023 by Nico Santos
Steve is one of the best reps I have come across with Verizon. I have been to several of stores through the state and attended several shows. The one thing about Steve is he is not in anyway shape or form pushy. He genuinely wants to help you out and make sure you are getting the best deal on your plan. He was more than patient with all my questions. Highly recommend him to anyone wanting to move to Verizon.
