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October 2023 by Brooke E.
Diagnosed with strep on Sunday, and every time I went to pick up my prescription they were either closed due to staffing or it wasn't ready. I pull up on Tuesday, and the guy in front of me is fortunate to get his prescription, but when I pull up she starts placing black cardboard in the window and tells me she can't help me. I am beyond upset as this will be three days without antibiotics and my fever is getting worse. Save yourself time and money and go somewhere else.
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September 2023 by Brian C.
This place sucks! Walgreens informs you that your scoots are ready when you arrive no pharmacist is on duty. Waste of time!
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June 2023 by Google user
Put in for my prescription and someone on their end canceled it. So I reordered it and once again it was canceled. Tried calling several times and no one answers the phone at the local store. So I went in and wait for over 30 minutes with only 1 person ahead of me to be told it was canceled and they have no idea why. But they would put it back in and it would be ready in 2 hours. I come back in 3 hours and it was not done with them telling me they needed a couple more hours because the were understaffed. I counted 7 people working behind the counter at that time. End of story was I was out of my much needed medication for over a week and had to literally stand at counter without leaving to get it.
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May 2023 by Jared P.
Last prescription took over 8 hours to be ready and this time it has taken over two days to get my son's medication. Two days for some eye drops. How is that even possible? This place is terrible.
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May 2023 by Christopher B.
Honestly, I'd like to grad Ethel higher, but they caused a hug inconvenience. My son was seen at the acute care clinic which is the next building over. We come over for the script they say come back later. So I do, pharmacist left early. My son can hear because he has an ear i infection. I say at least I can get the Zyrtec D. Well no you can t because it has to be sold by the pharmacy. I talk to the cashier and he tells me the pharmacist will be in at 0800. I get there at 0930, and the pharmacist doesn't come in until 10.
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April 2023 by John berry
It's been an hour after we talked to a very rude individual because we have been going through the loops of trying to get a prescription transferred. The pharmacist made the phone call to the other location (we heard her speaking to them) and 45 mins later we're still here trying to figure out what is going on with the transfer. They can't even make a simple call to get this initiated and done. Unbelievable.
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April 2023 by Sarah L.
Total nightmare. Waited over 40 min with only 5 cars in drive thru pharmacy. Got to window and completely ignored for 12 minutes before someone talked to me. Watched all the workers ignore me and the line of cars while doing other tasks. So furious with their incompetence. They should all be fired.
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February 2023 by Sharon P.
Had a prescription there for 5 hours...not ready. Phone is recording. Terrible!! No service
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January 2023 by Susan Troy
This pharmacy simply doesn't care about customer service. After hours of waiting on hold on the phone and trying to pick up prescriptions when they're randomly closed, we're switching all of our prescriptions to pharmacies that can execute a business model that supports both employees and customers.
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November 2022 by Megan S.
I scheduled a covid test online and received instructions on what to do at the time of the test. The email said to go inside to the pharmacy, so I went in and stood in line for 15 minutes, making me late for my appointment, only for them to tell me I need to go in the drive through pharmacy outside. I then waited another 20 minutes in line outside. There is no signage anywhere, inside or outside, directing you where to go for a covid test and the directions they send you are wrong. So annoying
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October 2022 by Erin T.
Pharmacy seems to be poorly managed. The app lets you make appointments for vaccines that they don't have in stock. I've been burned by this twice lately... once for myself, when I scheduled a Covid booster and flu shot, but when I arrived they were only allowing 1 shot per appointment. The second time I scheduled for my kids to get Covid boosters... when we arrived, we waited 45 minutes only to be told that they don't have kids vaccines in stock.
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June 2022 by Greg H.
Service extremely slow. Wait, wait, wait. Dont bother calling - put on hold 3 times for over 5 minutes, then the phone hung up. Never answered phone. Left message, never got a call back. Avoid Walgreens and their corporate attitude. We get far excellent service at Costco. Worth the drive.
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May 2022 by Mary W.
We scheduled our COVID-19 booster for 4:15 and 4:30 last Friday. We had our paperwork all filled out and brought it with us. Not only did we have to wait in line for 15 minutes or so, but by the time they called our name. The wait had grown to 50 minutes. They also took a woman who had a 5:00 appointment (she was directly ahead of us in line, with no paperwork filled out), before taking us. The actual procedure took less than 2 minutes! No apology, no paper given us about side effects, just let us leave. Then, yesterday, my husband had dental surgery. The dentist called in a prescription for antibiotics at 4:30, and it was still not ready at 9:55 this morning! Said it would be another half hour, so he left without it. Terrible customer service in the pharmacy!
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January 2022 by Jonathon Milazzo
The absolute worst Walgreens Pharmacy in the nation. I know this because I have lived all over the country. I had a prescription transfered here. I called the next day and got attitude from a lady saying "we will call you when it's ready". Three weeks later still no call. Go to check on the prescription and they restocked it. They told me to come back at 2 and it will be ready. Went back at 2 and it was not ready. They said they need a couple more hours. I got an automated call today to pick up my subscription and......sorry we are closed due to unforseen circumstances. 4 weeks I have waited on a prescription.
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December 2021 by Jeff M.
I have been using this Walgreens for several years as it is in the neighborhood and convenient. In the past several months, this location has proven to be an "inconvenience" when it comes to pharmacy service. They are consistently late with filling prescriptions. Frequently, you wait in the drive thru behind multiple cars for up to 30 minutes or more, only to get to the window and be told that your prescription is not yet ready and need to drive around and get back into line while they fill it. This is absurd. I get that this could occasionally happen, but it is becoming more and more frequent. Fast forward to today.....I went on line several weeks ago to schedule my Covid Booster Vaccination for tomorrow, December 30th. Well, this evening, I get a call telling me that they are going to be closed tomorrow, a Thursday!! Not a holiday, no explanation, just to go online and reschedule or call the 1-800 number since she couldn't reschedule me. So, I went online, where it still showed that I was confirmed for tomorrow, and tried to reschedule only to keep getting options for tomorrow, including my originally scheduled time. I made this appointment weeks in advance and even scheduled time off from work in order to be able to get the vaccine. So, I called the pharmacy back, held for 18 minutes. When I finally got thru to a person, I was told that they had to close because the district manager didn't schedule a pharmacist for this location tomorrow and legally they cant be open without one. I explained that the app and website were showing availability for tomorrow and was told that there is nothing they can do about that. So basically if anyone schedules into one of those slots for tomorrow, they are screwed because there wont be anyone there to administer the vaccine!! This is absurd!!!!!! Luckily, I was able to find an available appointment at a King Sooper about a half hour away from me for tomorrow and I wont have to take another day off from work, but I am definitely searching for a new pharmacy....this was my breaking point. I have no patience for a business that runs their company this way, especially when there are so many other pharmacies to choose from, including other Walgreens just blocks away. Seems to me that Walgreens corporate may want to consider closing this store completely. They have at least two others in the general vicinity and it appears they are unable to keep this one staffed!