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January 2024 by Aaron Frydendall
Iv never had a positive experience at this location. Pharmacy will always have an excuse for not filling a prescription. Management needs to investigate the integrity of the staff their inventory is never accurate.
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January 2024 by Nick Wakefield
Pharmacy is busy I get that, the hostility is unnecessary though. Do better.
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January 2024 by . ..
The Walgreens itself isn't bad, but if you are thinking of having your prescriptions sent to ANY of the Walgreens in Thornton then you'll be lucky if you have them on time. They tell you over and over again that they will be ready the next day, which never comes, and that's if you are lucky enough to actually get on the phone with someone since all I've ever experienced from MULTIPLE Walgreens in the area is just being hung up on after waiting for 30+ minutes and never speaking to a single soul. And if you try to set up delivery, not only does it lie and say that you'll get it in 1-2 business days, but they will also lie to you when it was "picked up" because somehow my prescription was picked up for delivery THREE days ago and suddenly door dash is the one delivering it. Last I checked, door dash drivers don't pick up medications three days before delivering it. So over all, don't send your meds here because you won't get through to them on the phone, when you go to the pharmacy they will tell you every day that you come in that they will be ready the following day and they never are, and if you try delivery, oh guess what that doesn't work either. They have nothing efficient here.
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January 2024 by Baleigh Harlan
Visiting from out of town and was absolutely the WORST experience I’ve ever had at a Walgreens. Showed up to get our prescription & was told it would be 15 minutes (that’s fine no big deal) and they’d text us when it was ready. Almost an hour later, still no text, we go back inside and not a SINGLE person looked at us when we walked up to the pharmacy. Another customer was on the phone complaining about them closing for lunch (which was still a couple minutes away) and a worker had the audacity to LAUGH at them. Absolutely horrible customer service. When we confronted them about it when we finally got the prescription (which was filled at 1:35 - just minutes after we had gotten ignored earlier) we were told to not fill our script here again.
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January 2024 by Silvia Ayres
The girl working at the pharmacy drive through doesn’t know how to read prescriptions. I drove in around 9 pm on1/2/24 from an emergency room. She looked at the paper and said we wouldn’t be able to fill it today, the earliest would be next day noon. I frantically tried to call 24h cvs but they didn’t even bother to answer the phone. So I checked the paper again and next to prescription it said pending. I did recall the doctors said they would call my prescription in. I was leaving for a trip next day and really needed to start to use the medication. I walked inside and showed the girl paper again and pointed out pending. She checked and said oh it was just filled. I tried to let her know she needed to pay attention when reading prescriptions and she just said our system wasn’t working. Well whether it was or wasn’t when something is pending and was called in, maybe she could check with pharmacist. From reading prior reviews, their staff is awful and this impacts people that need a medication urgently. Someday, a person may experience serious condition because they did not refill prescription in a timely manner, Stay away from this place! Absolutely awful.
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January 2024 by Ivy Page
They are so slow. You have to wait on hold for almost a hour sometimes. The pharmacist is rude. And depending on the pharmacist working that day, your meds won’t be ready when they say it’ll be. Not to mention, the guy who was in line in front of me was given the wrong medication. Do Not Recommend!
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January 2024 by Torrey Hunter
This Walgreens is right next to my house, I dropped off photos end of November, never received a call of text like they said I would. I called and they said they had them, I went in the women behind the photo counter never came to greet me even after I rang the bell 2 times, someone from the front check out came over after about 10 min, asked if I had been helped I told her no, she found my photos and was super sweet except one of mine wasn’t developed so she asked the other women who came around and was EXTREMELY RUDE AND NASTY. I was simply asking questions about how this could happen or be avoided in the future and if it was an issue with the camera she just kept repeating “there was nothing on the camera” which is impossible because I have used these cameras before and the other one was perfectly fine and she was super nasty! finally another gentleman who worked there came over and looked at my film and he said he was unsure why it didn’t develop and said maybe damage happened to it, which had to of happened at the store or in shipping because the camera was in perfect shape when I left it in their care. Super upset as those memories are gone forever and the women at the photo counter was awful and not helpful. I was super respectful and just confused. Please hire people who can handle customer service. I won’t be returning to this store. It cost $0 to be kind.
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January 2024 by Jill Letta
This pharmacy is a joke. I had surgery and was waiting on my pain medication. It immediately went into out of stock status and I tried calling to get someone on the phone to assist. It was Christmas day but I sat on hold two different times for 2 hours each time and then the system hung up on me both times. A total of 4 hours of my time trying to get it squared away to no avail, dont forget in pain the whole time. Finally, day after I call again and get someone to tell me they don't know when the medication will be back in stock. I then have to find another pharmacy to fill it. I understand they may have been short staffed on Christmas Day but regardless, this is unacceptable. I would give them 0 stars if I could.
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January 2024 by Sarah Thomas
The store is great, but the pharmacy is pretty awful. My provider called in my medication 7 hours before I came to pick up my medication for a very serious bacterial infection, and I had to spend almost two hours back and forth to get them to check their messages. I checked with my provider and they said when they sent the message, I also saw one of the workers tell 3 people in front of me they didn’t have their medicine that their doctors called in. Usually when medical professionals call in medications to pharmacies, it is expected that 7 hours is plenty of time to check the medications. For your own safety, I would avoid calling in your medications to this pharmacy. I risked sepsis from calling in a medication to this walgreens. It is failing people who are very sick and need medication. I’m also pretty upset with how unprofessional they were when I very kindly asked if there was any way they could get my medication that was called in so long ago. I wish I could give them less than 1 star.
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December 2023 by Madison Bratcher
Clean and friendly
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December 2023 by Joshua White
The only reason this pharmacy still exists is just because of hours open. If it came down to customer service, competence, efficiency, an advertising crack den would have a better chance of staying open.
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December 2023 by Steph V
Why does this Walgreens say it’s open 24 hours … lights are on but it’s closed!! This is ridiculous!
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December 2023 by Stacie B.
The pharmacy is horrible. I got notification that 3 prescriptions were ready, after sitting in line for 45 minutes they said I had 2/3. I asked them to check again...they said no. Not 5-10 minutes after I left I get notification AGAIN that the prescription is ready! Apparently they could not take the five minutes to see if my prescription was in the new shipment and if it was enough to fill the already "filled" prescription. Now I need to spend another 45 minutes in line??? Really?!?! I'd give a zero if I can and will be switching pharmacies.
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November 2023 by SSaturdAAy Games
Go to this Walgreens if you enjoy sitting in the pharmacy line for half an hour, or if you think it’ll be faster inside and your in there for and hour, idk what take so dang long because once it’s finally my turn it takes 2 seconds, it’s really frustrating wish they had a better system to prevent one car or one person cause a 30 minute hold up, seems to happen every time!
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November 2023 by Nitesh Pandey
They say they are open 24 hours but when I drove 25 mins to get here on Monday evening at 11, they were closed. If they are not open at least have the courtesy to update hours online.