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September 2023 by Carly Kerian
Terrible. I can see why Wells Fargo is going under. They’re stealing money from people. I was missing 2 deposits and it’s been a month I still haven’t got my money but the money was taken out of the account of the person that wrote the check. I’m done. I’m going to chase
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September 2023 by Herrera Family
Absolutely ridiculous! Went in to get a business item notarized and the lady stated she couldn’t see me until later in the afternoon because her notary was with (1) customer I said it’s okay I will wait. She said no it’s probably going to take in excess of 1 hour. She didn’t bother asking her notary how long he was going to be she just assumed. She stated “ if you need it that bad go to ups”. This is terrible customer service. These people need to be put in a back room locked for their shift so they don’t have to speak to customers.
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June 2023 by Christina G
Tried twice to have a five a minute change on a piece of paper and both times I had to wait for 15 minutes and 30 minutes and nobody ever came back to even informed me that they’re running late so I left both times so I’m not gonna try at that bank again. It’s a good place to cash a check even though sometimes it takes quite a while
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December 2022 by alyssa4454
My husband went in for a simple withdrawal and for what should have taken 5 minutes to do took over 30 minutes. Waiting on approval to withdrawal our money from our account? Everyone else that walked in was served expediently. But when a black man goes to ask for money it looks suspicious. Grace shame on you!
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November 2022 by Derrick Sandoval-Alvarez
Rita and the Branch manager need some retraining on policy’s and customer service.
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August 2022 by Jason Mitchell
Any time I go inside a branch I am reminded to do everything in my power not to go inside a branch. I don't think it is the employees as much as it is the corporate policy of how can we not be helpful and not provide good returns or options for long time customers.
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July 2022 by Paige Becker
The staff continues to be incredibly helpful. They remember all my complicated issues I have going on and are willing to help or point me in the right direction.Special thanks to Jessa and Michael for their continued help and knowledge.
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July 2022 by Erica :D
Santaly has helped me twice now and her customer service has been amazing both times. She is professional but also engaged with me on a personal level. She has excellent knowledge of what she was doing and helped me very efficiently. An excellent asset to the team.
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July 2022 by Kimberly C.
This branch is the worst branch I have ever dealt with. It doesn't matter what you need done, they cannot do it. There is always an issue. Never use them!
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June 2022 by Kim A.
Do Not bank here! they took a check that was a fraud check, cashed it and then overdrew my bank account more than $1380 and there wasn't even the $2100 in the checking account to cover the check! They dI'd not cover any of the charges and told me "sorry, nothing we can do". I have never been happy with my service 100 percent because service is slow, parking is horrible, and the atm never has money (at least the last 3 times I have been there). please spare yourself the agony of banking here. I am moving on,this is a situation anyone could find themselves in and Wells Fargo had no interest I. working with me or attempting to make it right and I have banked there for 10+ years!
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March 2022 by d d
Totally unprofessional.Totally a bank to avoid.Went in to open a checking account and was told no one was available to do that for me.Said they would call me the next day to set up an appointment to open the account.It has been three weeks. Nothing.Guess they don't want new business.Pathetic.
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November 2021 by Kurt R
The at this branch is excellent. Jackelin helped me with a wire transfer which I had no idea how to complete. I called the next day to check to see if it went through and she got in the phone and was super helpful.Next, the branch manager, Barbara, stayed open 1/2 hour past closing accommodate my busy work schedule and complete a tricky transaction for me. This branch is tops, thank you!!
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November 2021 by Rene Harris
I went in to have a document notarized and the teller had the audacity to ask me if it was important. I would think any document that requires a notarization is important and truly how does that speak to your customer service.
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August 2021 by Renee C.
The most unprofessional and disorganized bank branch I have ever been in. They double book appointments and nobody can answer your question. Never been comfortable with this bank managing my money. Walked out and went straight to chase. Its the dollar store of banks.
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January 2021 by Dennis Elliott
With Some account you can get free money order or cashier's check
