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November 2023 by Derek Johnston
Needed 4 new tires on my F250 today. Only had two sets of all-terrain tires in stock. Kinda disappointing. The gentleman in the front were very nice helpful. The problem is it took over 3 1/2 hours to complete the job. Plus I get into my vehicle and my tires are overinflated as well as not inflated evenly.
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November 2023 by Jim A
Way to go Big O. We had a confirmed appointment with the Trinidad store today. To make our 9AM appointment, we left our home at 7:30 since we are 80 miles away. When we got there, we had to wait 15 minutes only to find out that the store had not ordered our tires. The manager tried to sell us an inferior tire but only had two, which would have necessitated another 160 mile round trip. We’ve been loyal Big O customers over the years but no more. Hello Discount Tire!
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November 2023 by Daysy Cruz
Carlos is an excellent customer service rep. He help me with my needs, explained everything very thorough. Fantastic customer service and very charismatic. Need more like him, will gladly return.
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November 2023 by Stephen Fleming
The only thing this store does good Is fixing its mistakes on its customers dime. This is the third time they have charged me for services that they did not perform. I'm not sure if this post will get seen. Franky, or Freddie seems like he cares, but Matt doesn't care. I managed that store and two others. You're web page sucks so I can't see what I'm typing with my phone anymore.
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November 2023 by Ronnie Oldfield
Came in mid morning with a low trailer tire - I’m on an 1800 mile trip.They got right on it and before I could finish a supply run they had me ready to go with a new tire!!!Awesome service from friendly, helpful folks.Ronnie Oldfield
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November 2023 by Christopher Mitchell
I want to thank Frank, Carlos, Matt and Jim for helping me get my Jeep fixed. Car troubles when you are 10 hours from home are no fun. EVERYONE at Big O Trinidad was friendly, empathetic, helpful and professional. The team helped me find parts, helped me by receiving the parts from Santa Fe and expertly and with much care got me back on the road. I am in your debt. THANK YOU! Customer service is not dead; at least not in Trinidad, Colorado and certainly not at Big O tire.
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October 2023 by Ben B.
I've never given a review before but after my experience I have to.Terrible. I got a flat tire on my truck so I put my spare on and ordered 3 new tires through Big O. Asked for them to be installed and balanced, I also asked for an oil change, filters and alignment as well. Got a call that my tires were in and ready to be put on. After waiting 2 hours, they finally decided to tell me that they ordered the wrong tires. No big deal, mistakes happen. Go back a few days later have them installed and my total bill was just shy of $1,800. Expensive tires, I knew it wasn't going to be cheap. However, when I got in my truck to drive home my truck was shaking like crazy, the tires were never balanced. So I turned around and told them they needed to balance my tires and I was not happy. Over an hour went by and they still hadn't even begun to balance my tires like I had paid and asked for. Frustrated, I left and brought my truck to someone else to balance them. Few days go by and I noticed that ALL 3 of my NEW tires weren't holding air. Brought my truck back to where I had it balanced and spoke with the mechanic and he told me that ALL 3 tires were leaking from the stem which had been damaged and needed to be replaced.Waste of time and money. Beyond slow and kept telling me they're "short staffed". They're be better off having "no staff" and closing up shop and finding a different career path. I will never ever be back.
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September 2023 by Susan Elzi
Thank You so much Levi & Carlos! Both you gentlemen helped us out of a jam and got us rolling down the road again! Very professional, knowledgeable and friendly! Couldn't be happier with our service?
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September 2023 by Jennifer Mueller
Matt & Frankie need a raise. These guys go above and beyond EVERYTIME we come to Big O Trinidad. My husband and I have had multiple vehicles serviced here, and they always offer the best customer service.Updated 9/18 for another visit. We were in and out with a flat tire repair in about 15min. Charlie was fast at his job, and polite. ?? Keep up the good work guys!
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September 2023 by Billy Hayes
It was all very good and so are the Michelin defenders. Carlos is very good at customer service skills. He worked very hard to see that the lady in front of us was satisfied. It was very reassuring when he then helped us. You need to take care of people like that.
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September 2023 by wrex cook
I went into Big O in Trinidad Colorado just to get a plug in my tire. They told me it would cost $27 and some change, and it would be done within an hour. I sat there for 2 hours without anybody alerting to me as to what was happening, meanwhile, I'm seeing cars that came in behind me going directly into the shop. I finally decided that I had enough. I therefore grab my keys back and left and went next door to AutoZone and bought a tire patch kit for 9 bucks. And let me tell you, putting a plug in my tire was way easier than having to deal with it customer care at Big O Tires in Trinidad, Colorado.. I will not be back, nir will any of my family members...
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August 2023 by amy beus
We were on a road trip traveling through and had car problems just outside of Trinidad. We called all the places in town and no one could help us until the next day at the soonest. We called Big O Tires and they were very helpful and were able to get us in and got it fixed before the end of the day. They even picked us up when it was ready. We were so grateful for the help they gave us so we could make it to our next stop!
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August 2023 by Elle Shahade
We always have a great experience when we use Big O, and getting new tires for my car this last time was no exception. Staff is always super friendly, waiting room is always clean, and the job is always professionally done with ample communication.
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August 2023 by Lynne Kennedy
We stopped without an appointment and they immediately sent out two young guys to remove a spare and replace with our original wheel and new tire on our 5th wheel! And, they wouldn’t accept any money for their service! Highly recommend them.
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August 2023 by Timothy Buchanan
We were on our way back to Manitou from Santa Fe and got a tire leak (probably hit something in one of the road work zones). Trinidad Big O fixed our leak during a busy Friday afternoon, got us on our way in under an hour, and did not charge for the repair! I would give them 100 stars if I could. Thanks again, guys!
