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April 2023 by Fred W.
If this bank was in a larger town, it would be out of business. First, they don't respond to customer inquiries. Record keeping for your account is always in error and if correct, behind in date. Then, if you have a more extensive transaction, like a real estate transaction, they delay it for any reason possible with no consideration to the buyer and seller. I suggest get a bank from Pueblo. This is obviously run by high school students from the DECA club.
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April 2023 by Rose Zambonato
I have had no problems. Been banking there for 50 years.
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September 2022 by Michelle Roberts
I have been with this bank since 2008. Checking and savings. I went through them in 2009 to get my mortgage. I have no complaints. Everyone I have dealt with has been great!!!
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June 2022 by Ashley Ryan
Pending doesn't mean pending for these people. I saw a pending transaction was going to overdraft me, so I moved money to cover it. These greedy SOBs still charged me an overdraft fee. IT WAS A PENDING TRANSACTION!! Bank somewhere else.I went ahead and looked up the definition for you:A pending transaction of any kind is one that's getting ready to happen. The bank is aware that action has been taken, but the funds have not yet been either withdrawn from your account or added to your account in the case of deposit .
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March 2022 by Sally Vanderford
Needed a readout of last 10 transactions in checking to resolve a matter. Drive through told me it would cost 2.50 per transaction. The lady inside the main branch said "Who told you that?!" And gave me a readout for free. Apparently they make up the rules as they please. Pretty fishy.
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December 2021 by Katie Z
Terrible! Moved from across the country. We are building a home in the area...but the house isn't finished yet, so I don't have proof of residency. 2 managers refused to even attempt to give me an account with REAL PAPERWORK.. Instead of using my deed...or the address that was given by the city...they wanted to use my AirBnb address...SERIOUSLY!! Walked out...so I can use an address that isn't mine??? Total joke! DON'T WASTE YOUR TIME!
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December 2021 by Daniel Greene-Smith
Very cool old school interiors.
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June 2021 by Daniel Smith
Very cool old school interiors.
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January 2021 by Melissa Carey
The Main branch building is beautiful and charming. Parking is around the back side of the bldg and may be awkward for some. The branch on WalMart is easy access. The branch in Raton is just an ATM machine. If you need personal service and live in Raton, you have to drive to Trinidad.
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January 2021 by PraiseTheFather PraiseTheSon
Never been here but it seems like a horrible bank.
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August 2020 by Suzi Zeus
They closed my account during covid 19, because of 1 week zero balance. They also sent my stimulus check, because of closed acct. They really screwed me during covid 19.
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August 2020 by Cody
Call the walmart branch, they arent rude over a simple information request.
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August 2020 by Toddy Hebert
Customer service not the best.
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February 2020 by Lynda N.
This bank does not represent its customers. I wanted to dispute a transaction and I called and spoke to a representative that instructed me to come in and sign paperwork to initiate a fraud but when I came in they told me that since I initiated this transaction there was nothing they could do even though I was told over the phone that since I tried to contact them and they did not respond they could investigate this. I have been banking here for over 2 years and never disputed anything but now I will take my money somewhere where they are willing to represent their customers.
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September 2018 by Derek
As a whole, this bank is awful. I kind of understand why people hate banks now. Bookkeepers love to charge fees. Online banking has as many problems as successes. Customer service transfers you around like a hot potato. Will be closing my account ASAP. Horrible experiences.
