-
March 2025 by Pat Franzen
More responsive than they advertise. It is manned exclusively by volunteers. They are extremely friendly and glad to be helping you.
-
January 2025 by N Philbin
I have been caring for my mother for a year now. Every single time I have called the USAFA Pharmacy I have been met with exemplary service. Every single person I have spoken to has been extremely helpful, supportive and kind. Airman Mitchell walked me through the process of ordering my mother’s medications online. Miss Rosa patiently went through all of the medications with me over the phone when I called in once to make sure nothing was missed. There is not a single person there that has not been kind and respectful and understanding. AND many times, the prescriptions are ready for pick up before they actually tell you. So, if you are able, you can pick them up earlier than promised. I wish civilian pharmacies were this efficient! Thank you all so very much!
-
December 2024 by Suzie Bauer
Even after a big break because of snow and holiday, they were fast.
-
October 2024 by cathy brooks
The Best...I send my request to the AFA Community Center, never wait longer than 10 minutes.
-
April 2024 by Tamara P Chandler
My husband went to pick up a refill for my prescription that was suppose to be ready on Monday after 2:00 pm and they said I had no prescription refill. I do not know what the problem is at this pharmacy. It is not run properly. I worked at the AF Academy as a Secretary a long time ago but it seems to have gone down hill. Now I have to call in my refill again & I might run out of my prescription.
-
March 2024 by Jeff & Diana Dean
Very thankful for the Community Center refill pharmacy. The staff and volunteers are always welcoming, friendly, and thankful
-
February 2024 by Teresa Krier
The website changes often and is very challenging at best, the concept is good. However, everyone is friendly and efficient.
-
July 2023 by Byron Clayton
The system was down and I was not able to get my prescription.
-
July 2023 by Patrick Colclasure
100% terrible customer service. They choose not to answer their phone when it rings...they immediately release the call. Love to give zero stars.
-
April 2023 by Lori Ragain
I appreciate them and all that they do to have my medications ready and on time.
-
September 2022 by Wes Tivel
Tried for one week to activate new prescription at USAFA community center pharmacy using MHS Genesis and phone calls. MHS genesis continually errored out, no one answered AFA pharmacy phone line when I tried to follow up directly. Went in person to pharmacy, was given an 800 number to call to troubleshoot the MHS genesis problem. Called the number and finally gave up after going through several robo-driven menus unrelated to the problem. Called my doctor in the afternoon and asked him to retransmit the prescription to King Soopers pharmacy. Called KS two hours later who advised they received the prescription and I could pick it up the next day, which I did. No MHS Genesis to hassle with, KS answered phone after three rings, I picked up the med the next day, and KS handled the Tricare reimbursement paperwork.
-
August 2022 by Wes
So cumbersome. After 30 minutes and finally getting through the new prescription activation instructions and MHS Genesis menu, and getting the pop-up that say "error, try again" and then the pop-up that says "you can only try to enter once" and you have to "try again later", then calling the pharmacy directly to try to activate the prescription over the phone, which I know is forbidden, and no one answers because it probably must be another "TRAINING DAY", or lunch time, or whatever...... nevermind. Five stars for having nice, hard working people there, no stars for such a cumbersome system = 3 stars overall.
-
June 2022 by Dennis and Lorena B
Awful!!!!!! 2 1/2 hours waiting for post op meds. Not okay. Why do you think I was there for pain meds? Well, I had a lot of pain. More infuriating was the guy on window #1 stating that he doesn’t make the rules ?There was a lady in more pain then I waiting for her medication and no one bother to speed up her order or mine. I get it that there is many retirees refilling meds at this pharmacy; however, one window should be just for those who had appointments and meds dispense to them on that day.
-
April 2022 by Adam Greyson
Why can't they ever find my prescriptions? My base PCM calls in my prescription, I call to activate it and then I go to pick it up and they can't find it in the system! I don't know what goes on here but it is horrendous.
-
April 2022 by C Phi
So, I don't know what changed but lately when I go in it's SUPER QUICK. There is maybe 4-5 people in line and we move quickly. Less than 10 minutes. I almost don't want to post this for fear I may jinx it. Whatever the change, keep it up!!!
