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August 2025 by Morgan “SoImMo” Roberson
Every time I go in they’re always so helpful and nice. Then today we had an important package that my MIL put the wrong address on and I called and talked to I think her name was Margo or Margret (please don’t hate me if I’m wrong 😂) and she was able to get a hold of the carrier and make sure I got my package. I will be forever thankful because other wise it’d be an even bigger headache since it was our car tags/registration.
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August 2025 by Raquel Salim
Great customer service on passports! We were in and out thanks to the super knowledgeable staff.
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August 2025 by Amanda
Must have military ID to go!! I had gone here a couple years ago to get my passport renewed and had no issues(im not military). I tried to go today for my daughter’s passport and was told civilians can’t go to this post office. Makes sense but just a heads up!
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June 2025 by Angela Sparks
Had the best experience here! They were kind, patient, and so friendly! One lady even pulled up a chair for my mother. I wish I’d gotten her name! She checked our paperwork prior to us getting in line to save time and was so attentive to everyone.
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June 2025 by David Hancock
Just witnessed a clerk here treat a confused and angry elderly customer in front of me with patience and genuine compassion. Despite being subjected to a bit of foul language and verbal aggression, the clerk made arrangements to provide a service to the customer that officially was already done for the day. And he did it with sincere kindness. He also took care of my issue within seconds. A fantastic human being on top of being competent at his job. Thank you USAFA USPS office.
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May 2025 by Cody Jennings
A 4 year old could be more efficient than the staff who work here
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February 2025 by Kimberly Lira
Went this morning to get passports for myself and my son. It was the best post office we’ve been to. They were extremely efficient and quick they got four groups of people done in the matter of an hour. Please be aware that you have to have your own photo copies of your documents for them to see you and also Friday and Saturday are their busiest days. They’re really nice and helpful though, they do walk in for passport 9am-2pm with a lunch hour at 1100/1130-1200/1230. I was super happy with my experience here. I had went to two other post offices back to back to get turned away bc of how slow or rude they’d were and the huge lines. I recommend coming on a weekday as soon as they open to get seen quickly.
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February 2025 by Christopher Johnson
Civilians are not allowed to come to passport services at this location as it is on a military installation. Do not attempt to come here if you are a civilian
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December 2024 by Zulmarie Rodriguez
Passport process on a Saturday was quick and easy. Worth the 35 mins drive because the one closer to me it’s terrible service.
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September 2024 by Jessica Mayfield
I just left this post office. I was turning in my application for my passport. The lady behind the counter was rude and very very slow, and she was whispering with the guy there about something being wrong with my application and other countries not letting me in, but she wouldn't tell me why or what was wrong. I am assuming I will have trouble with my passport and may even have to come back and get it redone, but she wouldn't tell me what was wrong or how to fix it, so I am just stuck waiting until someone informs me of what the problem is.. seems like a waste of time and effort but the post lady wouldn't tell me what was going on, so I have no idea.
Update: I got them in the mail and I had to send one back because the clerk misspelled my son's 2 letter name...
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August 2024 by Allen Family
08/2024, DO NOT GO HERE FOR PASSPORT services!!! We had to do our child passport. We arrived early on a Saturday morning along with 4 others before they opened and waited till the passport time at 9am just to be told they might be able to do some passports but never gave a time and they also said they may not get everyone done. So we left and came back when they opened on Monday, we waited 2 hours after the 9am passport start time to be told that this is a secondary service and that it will still be a while before they can start any passport processing. 2 others had to leave due to the long unforeseen process. During our wait we witnessed several others come in with issues of not getting their mail and were not treated very kindly.
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July 2024 by Jake Wilson
Great, fast, and courteous service. I came in with some trouble I was experiencing with shipping insurance and they helped me to resolve it without breaking a sweat, thank you!
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May 2024 by Lashes By Tina
Store owner is very rude and a not a very pretty sight to see when you walk in.
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April 2024 by Ty Chaff
When I went in, they said I would be seen, after waiting 2 hours I was notified “You can’t get in today, please come back another day”. Staff was also disrespectful.
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December 2023 by Kristianna Anderson
We went to get our passport we were late 11min they don't close till 5 our fault. But I asked if there was someone who may be able to over ride the time and the women at the front said NO when I asked if there was an exception NO, she did not tell us we could come back thw next day and she was very short in her comments. We went back today, and the man at the front desk was nice and knowledgeable. However, we did not have copies. I asked did they have a copy machine they said no. We left. I am so frustrated we've been given so much conflicting information we were told to go down town for a walk in there not excepting walkins. At no point did anyone tell us we needed copies of everything we'd never done passports before. It was on the paperwork we filled out bit you'd think that everyone we were chatting with would have reminded us to get copies. We were polite thw whole time. Not happy with service at all.
