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December 2023 by Kristianna Anderson
We went to get our passport we were late 11min they don't close till 5 our fault. But I asked if there was someone who may be able to over ride the time and the women at the front said NO when I asked if there was an exception NO, she did not tell us we could come back thw next day and she was very short in her comments. We went back today, and the man at the front desk was nice and knowledgeable. However, we did not have copies. I asked did they have a copy machine they said no. We left. I am so frustrated we've been given so much conflicting information we were told to go down town for a walk in there not excepting walkins. At no point did anyone tell us we needed copies of everything we'd never done passports before. It was on the paperwork we filled out bit you'd think that everyone we were chatting with would have reminded us to get copies. We were polite thw whole time. Not happy with service at all.
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August 2023 by Bridget Nelson
The lady who assisted us with our passports on 8/14/23 was the most horrific employee I have ever witnessed. She was very passive aggressive. Unfriendly. Barely said two words and moved slower than a sloth. She approved my son’s photo. Then when I asked her if we could hurry (we had been there for over 2 hours and I had a work call in 15 minutes) she suddenly felt the need to retake my son’s photo. When she showed us his documents to approve and sign she yanked it out of my hand and wouldn’t let me read it. I’m just hoping someone who works there might read this review. I would be fired from my job if I treated people like that. I’m not even confident she will mail off his passport. ?
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August 2023 by Sheila McCarthy
The women in charge was rude when I asked her about my e bikes being shipped there. We are camping at famcamp. We had to rent a car to pick bikes up . I knew when I walked in she would refuse ,period. She did refuse and has already cost us over $300.00. Stay clear.
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August 2023 by Alison T.
Went to this location on 8/14/23 to assist my daughter in obtaining her very first adult passport. The USPS employee we dealt with, SEAN, was INCREDIBLY RUDE. My daughter had many questions as this was her first time getting an adult passport. SEAN was curt, dismissive, condescending AND belligerent. We asked why he was being so rude, then he became ruder. Yelling at us at the top of his lungs in front of 15 other customers AND his supervisor MARGARET (who was standing just a few feet AWAY!) Margaret she said she would 'talk to him' about his behavior 'later'. TALK to him about his behavior?? TALK? I have never been treated so poorly at the USPS in my entire life (and I have been going there for over 40 years!) SEAN has NO business being employed at the USPS or anywhere! THE ONLY explanation for SEAN's behavior in FRONT of his SUPERVISOR is that he is confident he will NEVER be fired. Everyone in the waiting area was STUNNED into silence at the way he was yelling at me and my daughter (HE MADE HER CRY!) SHAME ON YOU USPS.
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April 2023 by Steven Aumiller
Very well run. Everyone who works there is professional and explains everything for getting passports renewed. Thanks
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February 2023 by Jaimi Stewart
Great experience with passport submission for our kids. They tell you the paperwork you need before you wait in line to get up to the counter. Yes it’s a long wait (especially on a Saturday) but the staff is efficient, knowledgeable, and friendly.
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February 2023 by Greg Rayburn
Since this location is one of the very few locations that allow walk-in passport service on the weekends, we tried and failed. As a civilian we can only get on the base after 9AM, well we got there just after 9AM and there were 40 people in line already. So really a slim chance unless you live on base to get your passport taken care of on the weekends. They mentioned the line started at 6:30AM.
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December 2022 by Aleksandr Osipchuk
Extremely unprofessional. Waited in line for 30+ min and the lady that was in charge made two people cut in front of me for no reason. She said people are being helped in the order they came. But I came in second on-line but was helped 5th in que. Essentially 3 people cut me for no reason because the lady said so.
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November 2022 by Chelsea C
Went in the other day to buy postcard stamps - they only had 2.5 sheets. Seemed friendly enough. They have decent hours although they’re just a bit tricky to find as they’re in a big complex. You have to know where you’re going. Very clean. Can get passport done there too.
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October 2022 by Victoria Bailey
Had to get a passport. Super nice staff. Very helpful.
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June 2022 by Orlando Ortiz
They’re awesome they take care of you fast and with such a great service. Also the flower shop lady is awesome too!!
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June 2022 by Vic Cimpeanu
Very slow. The take 1130 to 1230 lunch and they are short staff. They work only 4 hours on Friday.
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April 2022 by Stephanie Iannapollo
Only walk-in post office to process passports. Long wait however staff is knowledgeable, informative, and efficient. Our family arrived at seven and the line was at 15 people. Recommend to arrive early, have patience, and bring items to occupy your time. Traveled from Castle Rock, CO arrived at 0700, waited until 1130 and just barely made it to submit our applications. Informed passports stop at 1200.
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March 2022 by Gideon Bernthal
Best post office I’ve ever been to! Got passports here through the walk in process. Had a really great experience and the service was extremely friendly.
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November 2021 by Lisa Mellinger
Staff were extremely courteous and got our passports ready and sent off faster than we've ever had before. They were all very polite and knowledgeable. I'd highly recommend this office to the military. Thanks for having such great attitudes!!!!
