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February 2024 by B I.
The good: + Amazing staff + Great location + Good services on site at a fair price (laundry & ski/board tuning, sharpening, & waxing) The opportunities: - Dated rooms (and the most overly complex shower/tub faucet I've ever seen) - WiFi is nearly unusable from room - Resort fee surprise The details: Stayed here for almost a week. The staff has been very helpful and responsive (eg fan wasn't working in my room and they immediately replaced it ... accidentally left do not disturb on my door after I left and they offered to clean my room when I got back and realized the mistake.) Laundry: far cheaper onsite than any laundromat within 70 miles. DONT use both washing machines at same time as floor drain may (did) overflow. Change machine only accepts $1, $5, $10 but I was able to break a $20 at the front desk. Tuning services: Fantastic! They're done overnight and are back at the hotel around 4:30am... so plenty early enough after dropping them off after a full day on the slopes. Shuttle to Vail: Walk out the back, down the outside stairs to the walkway... where the walkway splits take a LEFT. Hoover the bridge and then turn right to get to either of the bus stops depending where you want to go. Bus stops have an easy to read map and time of when the bus will show. FYI: when you leave your board/skis on the lobby rack (not allowed in rooms) they'll move them to lean against the wall/window in the Venture Sports shop. If the gate is closed & locked the front desk staff can open it up for you. (Only had to do that once when I was out by 7am). $1 wing Wednesday at the bar was great. Nepalese restaurant was also good - amazing curry! -------- - was surprised by the resort fee - both saunas need the nails pounded down again so they don't burn you (or just sit on a towel) - left dry sauna heat dial doesn't work. - hot tub can be either a nice _hot_ tub or a _luke warm_ tub. - exercise room is minimal but functional - I did better using my 1 bar of LTE than the hotel WiFi from my room. - can be noisy. walls seem thin. May want earplugs to block out noise.
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January 2024 by Veronique C.
This hotel's location is very convenient for accessing the slopes and the restaurants at Lionshead Village. It's less than a 10-minute walk to both, and if you'd rather take the complimentary city shuttle, it's just a few steps away. There is an outdoor pool, indoor hot tub, a small fitness room, a bar, and an Indian restaurant onsite. The lobby is pleasant with ample seating and a fireplace. The rooms are simple but comfortable with coffee maker and mini-fridge, they are quite spacious. The hotel provides free parking and ski storage, which is quite convenient. Breakfast is basic, with tea, coffee, fruits, Danish pastries, and yogurt. You may want to plan ahead if you need something more substantial to start the day. The overall vibe is very casual, and the staff is super friendly. We'd definitively go back when visiting Vail!
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October 2023 by Susie T.
Great pool & bar! The most friendly staff ever. Rooms need updating but a fun & convenient location
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September 2023 by Clark A.
My wife and I stayed here for 2 nights in late July. We both really enjoyed our stay, though the room was a little warm the first night due to the common lack of air conditioning in this town. We found the staff very helpful with regards to directions and activities. The room was a good size and comfortably furnished. It is worth being aware that there are mountain view rooms with windows away from the highway, versus valley view rooms which face the highway; I inadvertently selected a valley view room (4th floor), but the highway was far enough away that I could treat it as white noise while sleeping, plus the view of the mountains north of the highway was a plus. The mountain view side may face on a hospital parking lot, but should be quieter. The hotel has sauna, hot tub, and a large heated pool. We really appreciated the latter two after a day hiking the mountain top. If you walk south past the pool and follow the trail over the creek to the right, it takes you down to a quiet road (W. Meadow Dr.) with sidewalks -- follow this road to the left past Vail Road to reach Vail's town center with shops, restaurants, and gondola one, or follow to the right to reach the Lionshead area with another gondola and more restaurants and shops. The hotel restaurant is a very good Nepali/Indian restaurant. We didn't try the bar, but it appears that the bar utilizes the restaurant's kitchen, and the restaurant sources drinks from the bar. Overall we had a great experience here, and would be happy to return.
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July 2023 by Fay M.
Management is rude, only stayed here because my friend needed pet friendly. Could find much better for the price. The whole place is old and dated. The "Mountain View" upgrade is a farce.
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May 2023 by Quan N.
This place had generally positive reviews online and was one of the most affordable options to stay in Vail for the night. Here's the catch when I arrived: 1) the hot water in the shower only stayed hot for about 5 minutes then ran cold and stayed cold. 2) the sheets were stained and appeared dirty to the point that my fiancé voiced discomfort with the cleanliness of the place 3) the rooms were HOT. At least 73 degrees Fahr. I was sweating when in bed with nothing covering me. I even tried taking a cold shower and laying down and began sweating soon afterwards due to the heat. When I brought this to the front desk manager's attention, Greg, he offered a different room on a lower floor. Sure, I checked it out, and it was the exact same temperature. I let Greg know, and he once again offered another room. This next room was about 1 degree cooler, but I would still consider 72 degrees as too warm to sleep comfortably. Additionally, I noticed that in every room, the thermostat didn't work. It was just there to make people feel like it did something. There was also a manual fan (like one you plug into a wall and place by your bedside) in every room. It was obvious they know the place runs hot. When I brought these to Greg's attention, I also asked for a refund. Who in their right mind would agree to $200 for a night in a hotel with conditions like this? Had these conditions been advertised up front, I never would have booked it. Greg granted my request for a refund He then instructs me to vacate the room. At this point it is 1:00AM. Look, I get it. If they let us stay, we would be basically staying the night for free. However, I clearly communicated that my fiancé I were distraught, frustrated, and physically uncomfortable with their service, and to top it off we were kicked out on the streets in the middle of the night. Absolutely the worst experience I have ever had as a frequent traveller. Please avoid like the plague.
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March 2023 by Maddie M.
Worst place I've ever ever stayed in here in Vail. Key cards never work, the room doors r jammed shut, the maid left the iron on in our room and almost burned down our room. Do. Not. Stay. Here. Most rude staff, nothing works and they also tried to arrest my father for suspicion of "pot" but we've called the front desk with our complaints and nothing was ever taken care of. Never will ever stay here again.
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February 2023 by Dia G.
This place was the worst. I would not recommend that anyone stay at this hotel. It should be condemned and closed for business. They misrepresent the rooms and the hotel services online to lure people here. The TV is the size of a computer monitor and the beds are hard and the furniture is old - very old. It is dingy old and run down - inside and out! I would not recommend that anyone stay in this dump. It was awful. It's super expensive and not at all worth it. THIS PLACE SHOULD BE CONDEMNED by the state of Colorado. Total rip off!
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February 2023 by Nekeisha C.
This place is a dump! DO NOT STAY HERE! It's super expensive, but you don't get what you pay for. The rooms and furniture are old and outdated. The mattresses are very uncomfortable; you can feel the coils and springs when laying in it. The lighting is terribly dim. The towels and bedding have a weird musty smell, as if they use a super cheap laundry detergent. The television is super small. The room was drafty because the windows are old and aren't insulated. The shower is difficult to use. The customer service is terrible. No one at the front desk ever answered the phone when I called to request basic information. Sometimes, there was no one at the front desk at all. We paid about $3,000 for 4 days and it was not worth it at all. This is the WORST hotel in Vail! I DO NOT recommend staying here at all. I certainly never will again.
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December 2022 by Leslie G.
Booked a room last minute and had a great experience, the staff were very friendly and the room was great. It's about a 14 min walk to the base of Vail which is a haul with ski gear but doable. The water stopped working when we were checking out but it didn't effect us. Would stay here again.
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November 2022 by Colleen E.
I would not recommend staying during youth hockey season. The hotel is located right next to the ice rink and where many teams stay especially during holiday, long weekends. We stayed there for 3 nights, two of which were spent asking kids in the hallway to please be quiet after hours as they played mini hockey. Parents were in the lobby at the bar. Kids were unattended. Management unhelpful. It's a shame, because the room wasn't bad at all.
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September 2022 by Robyn B.
Amazing front desk personalRooms are very clean and a of Eateries on premiseOnly a walk across to the Vail Valley hospital which unfortunately has become too much of a familiar place
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August 2022 by Katie F.
When one is invited to the Vail Wine Classic - ONE MUST GO. Am I right? Because we figured that driving down the mountain wasn't the best idea after drinking wine all afternoon, we booked a room at the Evergreen Lodge for the night. Let's just say, it's A-Ok. PRO's: ++ Located on the north end of Vail, the lodge itself is easy to spot with a large parking lot, close to the walking path to the FREE Vail transit bus. ++ Staff is ultra-friendly, accommodating in that they let us check in hours early to make it on time for the Wine Festival and were all very pleasant. ++ There are 2 restaurants on the main level that offer a variety of eats. A sports bar and an Indian Restaurant! ++ Outdoor pool, indoor hot tub, pool tables, complimentary breakfast (coffee, tea, fruit and muffins) are just a few amenities! ++ Prices are affordable compared to nearby hotels - a better budget if you will. Our total for one night, during peak event season on a Friday was a little over $300. CON's: -- The lodge definitely shows its' age. While the lobby area is nice, the rooms are pretty outdated, filled with clunky mismatched furniture and gives off a dorm room vibe. -- There is NO air conditioning - which I failed to realize until we arrived. However, there are fans in each room allowing for some air flow. We opted to keep our blinds shut and window closed during the 95-degree day, and opened everything upon it was dark, and the room cooled down relatively fast. -- After drinking the afternoon away, we were in need of food and stopped in at the Altitude Sports Bar, which was filled to the brim with people eating, drinking and playing pool. We snagged a spot at the bar for a drink before making our way to the room with our food. While everything was decent, the chicken tenders (with fries), a side salad and a plate of nachos was $65! Oh, and the Indian restaurant only offers curry dishes - which weren't noted on the menu - as I was eying a noodle dish until a server informed me. Bummer - as I'm allergic to curry! We all know it's nothing fancy. It's simply a spot to lay your head after walking through town, a day spent skiing or for any other events Vail has to offer, and one I'd consider staying in again when in the area again!
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August 2022 by Lauren P.
The hotel doesn't have any AC and the breakfast is small for the price of things. The shower doesn't get hot at all.
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July 2022 by Jean H.
There is an outbreak of Scabies in the employee housing of the Evergreen Lodge that is so severe, the employees are being reinfected. This means the Scabies is able to live OFF the environment, not just on the skin of the humans, because there is so much human debris in the carpet. I have called the Colorado Department of Health. Beware.