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October 2023 by J M
It's not the easiest place to find for an out of towner. They did have what I needed, and for the same price as my local Ace. Cashier was friendly.
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August 2023 by Chantel Havre
Made a trip there for CO2 cartridge for soda maker. The helpful guy there said you have to bring in an empty in order to exchange a new one. Never had an issue at other stores with just buying a new one, paying the deposit and then returning the old ones at a later date. Thanks for the extra drive to town for nothing!
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July 2023 by Chris Geltz
Always seem to have what I need when the big box store down valley is out of what I need.
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June 2023 by Cynthia Thrall
Vail Valley Ace Hardware is my go-to when I need household things. They are so helpful - Great Customer Service! I highly recommend this store.
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May 2023 by Jonathan Sibray
Above and beyond customer service--thank you Kyler and Oscar for helping me to get back on the road! I've always had good experience at local Ace Hardware stores and this is the kind of care and service that you just can't get from one of the big box stores. Vail is lucky to have you.
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April 2023 by Fennel A.
Truly, a little bit of everything. Ski wax and files, nuts and bolts, paints and stains, power tools, hand tools, grills and parts, Carhartt, etc. The staff has helped us with screen repairs and chair repairs and will carry the 40# salt bags to our car. We know the prices are higher and the staff is 'seasoned' and it's just fine. The convenience of getting in and out quickly is welcome.
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April 2023 by Mike Beltracchi
They helped me get a new battery for my car’s key fob.
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March 2023 by Steve G.
Like this store, little of everything. They have several young, energetic staff. These staff members at least know where items are found in the store; they speak English and are helpful. As to whether they are experts in electrical, plumbing, woodworking, home repairs, I doubt it - but they do try. If one goes to a big box store in Denver one will find experts in those speciality areas, but Ace in Vail is in remote Eagle County and at least it's far superior to nearby competition (cough, cough Home Depot, Avon). Almost every time I've shopped at Ace I was able to find item(s) needed at a reasonable price and for those living in Vail, it's very convenient.
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January 2023 by Thomas Borawski
I came there looking for help cutting a piece of fiberglass and it was clear they did not want to do it. They made a lot of excuses for why they shouldn't cut it. They just wanted their work to be easy and me to go fly a kite with any project that wasn't super easy. Not helpful.
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January 2023 by Jessica D.
Leave it to a boomer customer service checkout guy named Pete to not even greet me but immediately condescendingly imply that I picked two of the same screwdrivers when they're absolutely different (literally one flathead and one phillipshead). Aren't you the one who works here? Was it because I'm a woman? Either way, rude! Never had this experience at gypsum or at Home Depot. I definitely won't make the mistake of coming to this location again even though it's literally 2 miles from my house way to go Pete!
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September 2022 by Mary Dean
Gypsum location seems to have a larger variation of products. Friendly and helpful associates at both. I tend to shop more at Gypsum even though its farther from my residence.
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May 2022 by Vail Transport Towing
If it's project time at the house, Ace is in fact the place! Our Vail local Ace hardware is wonderful! The folks inside are extremely helpful. Thanks!
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May 2022 by Adam Krier
Worst place I’ve ever been. Mike is a j*** and has tons of attitude and then wouldn’t let me return boxes that I bought there and say Ace hardware on them. Shop anywhere else.
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May 2022 by Ted Steers
They let me test the size of bungee cord I needed on my trailer. Yes helpful
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April 2022 by Jim Matthews
A key broke off in our front door. After we noticed a couple of issues with our lock and contacted them, they dispatched a technician who arrived on time and did an excellent job, likely saving us time. Excellent work. I would strongly recommend it.
