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April 2024 by Julianne S.
The staff wasn't very friendly when I went in but they had a large selection of shirts and souvenirs to choose from. The prices are much more reasonable than some of the other stores in Vail, plus they had a lot of sale/clearance items
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February 2024 by Mary F.
I just purchased a pretty Pura Vida Bracelet today at Charlie's, I hope others will go and support this business! I was pleasantly surprised with the quality and fair price of the Pura Vida bracelet mentioned!
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October 2023 by Darlene B.
They have the most amazing staff at this store! I purchased the wrong size shirt and they allowed me to send it back to them to exchange for a different size and sent it back to me. They saved the day, since I'm in California and couldn't make it back to the store in Vail to do the exchange. Good to know they're still good people out there!
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December 2022 by Yesca 10
You can find something to vail and the best prices!!!!
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August 2022 by Kristen Halpern-Morgan
AMAZING CUSTOMER SERVICE! One of the managers, Chris, went above and beyond to help me resolve a t-shirt error. Bought a ton of a stuff on a recent trip and got the wrong size but Chris provided multiple options to help me resolve my self-created issue. Would absolutely purchase from this store again based on this experience. They also have tons of quality merchandise at super fair prices. Win/Win. THANK YOU, CHRIS! YOU ROCK!!!!!!!
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July 2022 by mark midgley
good selection of products from professional looking, goofy, or otherwise. friendly staff. very close to other shopping and dining.
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March 2022 by Chris H.
There are so many T-shirt shops around the Lionshead area but Charlies is the only one that is down to earth. They have a huge selection and everything you would need for your tourist needs. I think it might be the only location that is down to earth. All the other shops are over the top.
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January 2022 by rebeccabrabb
I originally went in to kill some time but came out with a very nice reusable bag filled with goodies! They had a great selection of items and I was even able to find an awesome sale section that had very nice pull overs up to size 4x. Staff was very friendly too!
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August 2021 by Carrie Wolford
Huge selection, great prices. Mostly tshirts and sweatshirts but they had some other souvenirs too.
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July 2021 by rhella doletina
Great store with great employees especially Logan. He was very helpful and friendly.
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July 2021 by Sarah A.
Decent souvenir tee shirt place. This store has the best selection as well as some good sale racks among the places we visited in Vail. It's a little cramped to navigate the upstairs, which is just stuffed with racks. Check the sale racks for good deals. We scored a couple shirts for only about $15. Counter was staffed by two 20ish year old guys who were nice- I don't get the negative reviews of the staff by others. This place is nothing to go crazy over but entirely decent place to pick up some shirts.
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July 2021 by Renay C.
Seems like several reviews discussing the same issue of a very mean older man apparently in some level of leadership. We were shopping with our 3 boys who began tossing a small stuffed animal to one another. My 12yo missed and the small stuffed toy went flying. When I saw this, I asked my boys to stop and they obeyed. This man came up to my children and began angrily confronting them using profanity, specifically the F-word twice. He was so inappropriate and very angry. I hope the organization addresses this as so many of us travel to beautiful Vail for a nice vacation with our families and certainly don't expect to have such negative encounters. This was beyond appalling. I don't understand what kind of person loses control and goes off cussing at young kids. It was shocking, extremely upsetting, and very disappointing. I will be formally addressing this. As a Pediatrician and child advocate, I am very concerned that this man (or any employee) has been verbally abusive not only to my children but others as well.
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June 2021 by Chris Hawkins
Spent quite a bit of money here in the past week in Vail. Great selection of unique shirts, hats, and Vail stuff. Should’ve bought more shirts. Will be back when we visit vail again.
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June 2021 by Shelby M
Great Selection and Great Prices!!! Sale items were current styles and priced well! Service was good. We accidently left sunglasses...went back and the employees had them on the back counter! Going back again!
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April 2021 by David Jones
Nikki and Chris were amazing. I lost my hat last week, that had sentimental value. The hat I purchased at Charlies among many other items one trip to Vail this summer. I was crushed, then Chris and Nikki went on a hunt to find me a replacement hat in the store like the one I lost, with very little description. They took their valuable time and searched, sending me pictures over a week's period. Finally, it was discovered and cannot tell you how grateful I was for their customer service attention. I actually bought the two in stock, so I had a backup. Truly, this store lives customer service. Thank you Chris and Nikki.
