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January 2024 by Marco Nicoletti
Didn t have the best expirience, but the people there was always trying to help. At the end my account was closed by supposed "fraud". Romain Little is the best one, he provides such a gret customer service. Romine if you are reading this, I just want to let you know that you are my hero.
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December 2023 by Andrea N.
Wow this bank is a mess. They do t have a bank where I moved but I figured I could do deposits via atm cards. However after trying 3 different atms and being charged 3 times at each bone would take my deposit. Turns out you can only use the atms at their banks if you want to make a deposit. Another time I drove an hour to Vail to do the deposit. There is no checkin counter. Instead the "tellers" are sitting there chatting in the lounge area. The one that did come up to me acted like it was an inconvenience to take my deposit. She then said my atm card was not a good enough id because I have multiple accounts. When I showed her the business name on the deposit slip she was clearly annoyed she hadn't gotten me to go use the atm outside. Most banks want me to sign the back of my business check but she insisted it only say "deposit only". She went to a room in back and It took her forever to come out so I started to worry she was actually a scam artist and had run off with my money. I then find out that despite getting certified checks from my other bank they are putting a hold on them and I could still possibly overdraw. The icing on the cake I had to pay an outrageous fee for parking. The lesson I am learning is cancel your account if you move and be near a bank because their atm cards don't let you make a deposit otherwise. Also, do not expect to make a deposit while traveling. I would have gladly paid an atm fee so that my accounts didn't overdraw. I will now start the tedious process of switching my personal and business accounts to a local bank. With access to atm networks.
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August 2023 by Rob Larson
Worst Chase Bank in the state.. maybe in the country.. I've never had to wait less than 20 minutes for a simple transaction. Stay away.
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July 2023 by Andrea K
When I walked in, the two employees sitting there jumped up to help me. I had an emergency where I had to get a deposit to a school I was admitted to in 24hrs or else I wouldn’t get the seat, and they were so helpful and super friendly. They were reading all these documents the school sent me to try to figure out what they wanted exactly and they even printed them out for me. I’m young and don’t understand a lot about money and banks and they answered all my questions and explained everything to me. One of the employees gave me his personal email. They took care of it and I was on my way. Best bank experience I ever had.
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July 2023 by Laura Murray
Terribly slow customer service, kept directing me to use the non functioning atm. Finally offered to help after three tries with the atm and took over 10 minutes for them to make a deposit for me. Will be looking in to changing banks as this seems to be the norm.
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June 2023 by Bill Ross
Never felt more unwelcome at any bank branch or place of business in my entire life. They should be ashamed of themselves, but I'm sure they're too arrogant to feel that emotion.
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April 2023 by aytekin tenekeci
Not capable of sending a wire? The frowning girl sitting at the lobby and talks slow told me I will have to come back later in the afternoon to do a wire. I know these days you can do this kind of transaction on your phone. I did but the amount was high, it was rejected. So I walked to the ghost town chase vail branch. There wasn’t any other customers.It’s so pitiful these giant banks are charging high feees from their customers and paying highest rent to property like Solaris and keeping 6 staffs. I almost feel like this is just money laundering to realtor, Colorado chase branch authority and Solaris. The premise was empty for long time.
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January 2023 by Julienne van vliet
Lame service!
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January 2023 by George Atabaev
Everything about my experience today was validated when I saw this Chase bank in Vail has a 2.2 star rating. TWOPOINTWO. A restaurant serving raw chicken could get better reviews than this joke of a place. Awful service.
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October 2022 by Ryan
False description of Saturday hours. Nothing works here on Saturday but an ATM. Pretentious, pricey cumbersome location. D***
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September 2022 by onemoreokie
Don’t show up thinking there will be someone to help you with even basic issues without an appointment. Staff is very good at directing people to the atm.
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July 2022 by Jessica Hockersmith
I had an abysmal experience with Ashton Beck at this location. My father passed away so I needed to open an estate account. Long story short, he ignored all requests from myself and lawyer resulting in deadlines being missed. Very unprofessional.
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April 2022 by Rich Russo
I expect to go to a bank that wants to help customers not one where 2 employees sit in the lobby talking and tell you to go to the ATM. They did offer to assist at the ATM if needed. Still sitting in the lobby when I left. Not sure what chase is paying them to do.
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February 2022 by Jack Greene
Would not help in case of fraud emergency because of “appointments” absolute joke of a branch don’t bother.
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February 2022 by Julia
I’ve been trying to get a hold of this chase
