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January 2024 by Vinh N.
We came in today to admire Lora Piana and left with a beautiful and kind experience from the staff. The man in glasses was welcoming and shared care for his work and customers. 10/10 experience with 10/10 clothing.
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December 2023 by Jamie L
Such an amazing team at the Vail LP! First off, Henry is amazing!!! The whole team is so sweet and caring, would recommend this location for anybody looking for heirloom quality pieces. Been there twice and will be back, this is what a luxury experience should always be.
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December 2023 by Michael R.
Okay selection of products and nice people. 2 stars knocked b/c they unilaterally cancelled gift cards and store credits.
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August 2023 by Jon L.
Back on 6/17/2023 I placed two orders with Loro Piana under order 11244380 and 11244376. They were impulse purchase that should never have been made and as soon as I got the items I returned them via the Fedex labels provided. For whatever reason, Fedex misdelivered these packages to the wrong address and was never able to retrieve them and deliver them to Loro Piana. Nevertheless, Fedex issues a claim to Loro Piana for each lost package, but Loro Piana has not refunded me for either order. Loro Piana says on their website that they insure each package for loss, theft or damage, yet this is not true. They only insure it for a fraction of the amount of the total order and when something goes awry, they leave you hanging with no refund, but are more than happy to pocket the paltry sum they get back from Fedex. The may make nice clothes, but I would definitely purchase through a more established retailer and not them. Their customer service is not good.
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June 2023 by Meysam Moradpour
Beautiful store and lovely cashmere as usual at Loro Piana
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September 2021 by Max L
Great staff and amazing clothes
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January 2021 by Maxfield L
Great staff and amazing clothes
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July 2019 by Everett Delonga
Great. Very nice people working there, really nice clothing. Love it.
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June 2019 by Jesse Csincsak
Requests work to be completed in their store in a rush then once work is completed doesn't pay their Bill !!! Not Someone I recommend doing business with !!
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December 2014 by Bradbury K.
This is a very nice new addition to the clothing options in Vail. For those that do not know the brand, it is an Italian family brand with over 6 generations of experience at producing top-class garments. The storm system jacket that I purchased is perfect for winter here in the mountains and the cashmere and fur cape I purchased for my wife really is something special. The team of Julee, Erin, and Whitney, are as professional as it gets and went above and beyond in brining pieces for us to try on directly to our hotel. We will be back!
