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April 2024 by Dylan Wirth
This was the first Patagonia store I've been to and it exceeded my expectations! Lee helped me out and was super knowledgeable about all the products. I'm definitely going to buy here in the future.
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April 2024 by Rueben Sabog Jr.
Alex Mata is very friendly and did an excellent job helping me select the correct clothing for the current weather. He gave me different options and help me narrow down my selection.
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April 2024 by Andrew Amen
Lee was great! He provided excellent customer service!
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April 2024 by Jeannette Cohen
Lee Thomas- the manager was amazing! Great service, very helpful!!
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April 2024 by Brittany Mankus
Lee was a fabulous help to us. Love the vibes, thanks vail Patagonia!
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March 2024 by A Kamat
Lee Thomas was the best!!! We were so greatful for the warm help and support. We are 100% going back to buy at this Patagonia store!
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March 2024 by Clara Ruiz Guiñazu
Great Staff! Lee, Alex and Anthony were great!
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March 2024 by Diana Fernanda Bermúdez Monterrosas
Very good location and great assistance from Alex Mata! I hope to come back soon
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March 2024 by Sky Valley Chateau
While visiting Vail, I stopped in the Patagonia store just to look around. A sales associate noticed I was looking at the duffle bags. I currently own a Patagonia bag and was comparing the two. I shared with the associate a slight issue I was having with my bag. Upon hearing this information, she introduced me to the store’s GM. The GM was extremely nice and asked if the bag was with me (it was because I traveled with it). Upon retrieving my bag, she gladly replaced it with a new bag off the showroom floor.For 30+ years I have been a very loyal Patagonia customer because I value their products. Today’s customer service experience proved to me that their employees are equally as good as their products. Much appreciated!
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March 2024 by Kat Bahner
Such a great store and great staff. Lee was amazing and helped me find exactly what I needed!
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March 2024 by Dylan Yegendorf
Excellent customer service. The store’s manager, Lee, was extremely helpful when I needed to make a quick, seamless exchange first thing in the morning before the lifts opened. Very positive experience. Thank you!
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March 2024 by Alfonso Itzhak Helfon
Very special service, Nancy was one of the most hospitable and nice persons we have ever meet.A great buying experience! Thank you!
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March 2024 by Austin Smith
Lee, Andi and Stacy! Wow can’t say enough about how wonderfully helpful knowledgeable they were. They made my Vail and Patagonia experience world class. Thanks for the epic service.
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February 2024 by terah skipworth
Had an amazing experience with an employee! Can’t remember her name but I know she was from New York. She gave wonderful recommendations for us to check out and provided great service to us.
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February 2024 by Marina Chen
We recently had the pleasure of experiencing outstanding customer service from Ben at Patagonia, Vail. We couldn’t be more impressed. Ben went above and beyond to fix the zippers on our jackets with exceptional skill and efficiency. His attention to detail and expertise were evident from the moment we walked in.Our jackets functions like new again. I highly recommend Ben at Patagonia Vail to anyone in need of quality outdoor gear and unparalleled customer service. Kudos to Ben for his exemplary service!