Sonnenalp Spa

Most Recent Comments

• August 2023 by Kim G.
  Sonnenalp patrons, I am sad to report my recent stay at this hotel was entirely different than what I have experienced in the past. If, after reading this, you still want to be a guest at the hotel, be sure you do not book with anyone except Sonnenalp directly. We went with Hotels.com and I am almost positive that I saw the man turn up his nose when he looked into our reservation to check us in. And that's where the problems began. I requested a creekside view and was told by Ulises that a large party was arriving and that they would have no extra rooms. We spent three full days in that hotel and never so much as shared an elevator with anyone, it was so empty. I never passed anybody in the hall and only saw a few scattered people gathering for meals at the several on site restaurants. Full to capacity. Now that was just an outright lie. Remember how you used to enjoy being greeted by your last name by the employees of the Sonnenalp? Don't count on it. 2 employees called us by our name during our whole stay. The first was when we checked in, the 2nd employee to use our name did so because she had it right in front of her when she delivered our check from lunch. Taking on such a simple act as using someone's name is classy, but don't wait for it to happen at this hotel. It doesn't anymore. We weren't overly impressed with the menus at the hotel so we spent most of our meals in the neighboring village. We did stop at the little coffeehouse attached to our hotel. Dumb mistake. At this small cafe, you can get refreshments, coffee, sweets, and libations. My husband and I ordered and then went outside to wait for our drinks to be served. Five minutes went by, 10 minutes went by, 12 minutes and still no drink. Then we see the concierge and the server at the restaurant chatting by the front door. We looked at ourselves and both raised our eyebrows and our shoulders, wondering where the drinks were. At 15 minutes, my husband left our table to go and ask them what was going on with the drinks. They looked at each other and then at my husband and laughed and apologized, saying that they had completely forgotten about our order. Excuse me, there was nobody else in the entire restaurant. There was nobody in line in front of us or in back of us. There was simply nobody there. I am still shocked as I recall my confusion over what these 2 men were doing as we were waiting for our drinks to arrive. And for one of those chatty people to be the concierge? Inexcusable.The next day arrives and I am not well rested because the room that we have been given is directly above a bus stop. So not only were we hearing the noises that buses make as they stop and start, there were always people waiting for the bus right by our balcony. There was simply no chance for any kind of privacy. We were forced to use the air conditioning all night to cool down our stuffy room because we weren't able to utilize the fresh air from outside. If you are still thinking about visiting this hotel, make sure you ask to NOT be put in room 329. It is simply awful. It makes me really sad to know that I could've had such a better experience had our room been just a tad bit nicer and had somebody taken a little bit more interest in giving us a quality experience. My disappointment the next day made my stay all the worse. After exchanging messages with Jamie at the spa, I was booked for a massage. Upon arriving at the spa, I came to find out that the appointment was made on an entirely different day. I did receive a voicemail from the spa manager, Patty, asking me to call and give her the details of what transpired. I haven't had a chance to do that yet, but I do still have the voicemail left by Jamie which confirmed my appointment on the day I wanted it. Big fail, Sonnenalp Spa staff. All in all, I would never spend the money to have this kind of experience. Lousy. The Sonnenalp is nothing like it used to be, so if you're going to go to Vail, spend the money and go to the Four Seasons where you can plan on getting the good
• July 2023 by Emma K.
  Highly recommend this hotel. The location, quality and service are absolutely exceptional for the price. All of the staff--from the bellhops, to the front desk, to the waiters and waitresses--are so attentive. We look forward to our next visit at this amazing hotel!
• May 2023 by Julie R.
  The Sonnenalp is a Vail staple for a reason. The hotel is beautiful and is located in the heart of the village. Immediately, the bellhop was friendly, super attentive and helpful as we had no idea where to go eat. He gave a recommendation and offered a ride there and back. We were celebrating two milestone birthdays and an anniversary. When we checked in the hotel had upgraded our room to a suite with a fireplace and gave us a chilled bottle of champagne and a cake. The room was cozy and very clean. The spa area was awesome and the space is very relaxing. The fitness center is great! From the front desk to the service and the area this place should easily be 5 stars. Would HIGHLY RECOMMEND!
• May 2023 by Angela Tarigradean
  Amazing experience.All the stuff is super nice, friendly and helpful.And if anyone ever needs a pregnancy massage this is the place to go!!!!It was a while ago so I completely forgot the name of the masseur (an older gentleman who been with Sonnenalp for a while)After an hour of massage I was flying :) he was so GOOD!The entire experience was super relaxing.
• April 2023 by Matt C.
  Wow! What an enjoyable and relaxing experience. From the incredibly friendly staff to the fabulous amenities deff would 10/10 recommend!!
• October 2022 by Jay C.
  DO NOT LEAVE ANY VALUABLES IN YOUR ROOM! Beautiful property, beautiful views and great location but that doesn't go against things going missing from your room. Was up there for a company retreat. My company gifted me a nice bottle of alcohol and placed it in my room. Left for the day for meetings and and evening get together. Came back to the room that evening - turndown service done, cookies in the room and the bottle of alcohol MISSING. Asked around - nobody knew anything. Put the privacy please sign up the rest of the stay. The day of checkout - before we even left the room housekeeping came into the room (again, with the privacy please sign still up) to start cleaning. Otherwise it was a great venue, the pool and hot tub was nice. The gym is open 24 hours and it's right in vail village where there is plenty to do.
• September 2022 by Shana Fields
  I loved the Warm Herbal Poultice Massage and highly recommend it. I can’t remember the last time I have been so relaxed and felt like it was doing good for my body. Everyone was kind and helpful
• September 2022 by Lynne
  I have had the pleausre of coming to this amazing spa for the last couple of years and I love the therapists as they are the most talented people I have ever met with such incredible energy.They have a very long list of beautiful massages, hydrafacials, manicures and pedicures, body scrubs, ion foot bath, as well as they use acutonic upgrades. You can add arnica, CBD and other choices to your treatment. I love the reflexology and the hot oil scalp treatment.I have been to many 5 star spas world wide and no one competes with the Sonnenalp Spa.I even fly in for my treatments and they have provided tremendous healing.
• September 2022 by Angela Krom
  From the moment we stepped intoThe Sonnealp, we were treated wonderfully! EVERYONE WAS SO PROFESSIONAL AND KIND. The hotel is located perfectly, it is beautiful, clean and well appointed. We would love to stay there again!
• August 2022 by Greg L.
  Amazing euro hotel. Totally fits for Vail, I did the western style bar on the back of the property, would love to stay here.
• March 2022 by Melanie S.
  This hotel is 5++++++ stars. I would highly recommend it to all!I won a night here off of an Instagram contest. I know, I always assumed they were rigged too, until I found myself getting to stay at one of the most highly rated hotels as a guest. The minute you walk in you are treated like royalty. Someone will greet you and welcome you to the hotel as the valet comes to collect your keys, and everyone with smiles. The front desk will check you in and offer to store bags if it's not check-in time yet, and tell you how happy they are that you chose to stay with them. Once your room is ready, the hotel will text you to let you know you can return. This was so convenient. We were also really pleasantly surprised once we actually entered the room. It was spacious and rustic, with a good sized balcony. The crown jewel of these rooms though? The bathrooms! They are exquisite. So much larger than expected with a huge tub and shower, all of the amenities you could ever ask for (forget your makeup wipes? No problem!) and most importantly, heated floors. Seeing marble tile floors your body immediately braces to step on a cool surface, so feeling warmth instead is such an indulgence. I'll admit I priced out adding heated bathroom floors to my home after indulging at the Sonnenalp.Leaving the hotel is so easy because it is conveniently located to just about everything. We had a less than 10 minute walk anywhere we went, including the Four Seasons for the famous Haute Chocolat, Vail Village for shopping and dining, and Vintage Vail for brunch. I clocked over three miles that day just wandering around, enjoying the town.Once we were done exploring, heading back to the Sonnenalp to enjoy the King's Club is an absolute must-do. The piano playing in the early evening is so romantic and calming, and you can enjoy a nice drink while you take it all in. We went for a 5:30 dinner at the Stuberl (also incredible), and when we left around 7:00 the King's Club was in full swing. The music had gotten more upbeat, complete with singing, and every table was taken with a line out the door. Such a fun atmosphere. We skipped and went back to the room because my husband had overindulged throughout the day, and headed to bed early. Around eight our doorbell rang, so I answered and was greeted by the nicest man handing me cookies and water for bed. I have stayed in a million hotels and NEVER had a service like this. It was so wholesome and just another example of how above and beyond they go.The Sonnenalp, and every single person we met that works inside of it, is and are exceptional. We would be incredibly lucky to get to stay here again, and I would highly recommend it to all who are traveling to Vail!
• February 2022 by Mahniya S.
  Great hotel to stay in for Vail and is located in the village - would recommend to book early as prices definitely go up closer to the weekend!Thought the staff was very kind and helpful!!This hotel has more traditional vibes and fits the feel of the city!! We stayed in a suite that was spacious and the bathroom was large with a big bathtub and separate shower.It conveniently has 3 popular restaurants located within/attached to the hotel!They also have both an indoor and outdoor hot tub (though they both are on the smaller size, so wouldn't want more than 1 party in there at a time.)Of note they do charge an additional $50 resort fee per night.I enjoy getting a facial at the end of my ski trips, so did the same here. Got the standard facial and thought $180 (without tax/ tip) was a bit steep given the normality of it.
• January 2022 by Lisa S.
  The hotel is located in the heart of downtown Vail within walking distance of stores and great restaurants. The service is fantastic and the rooms very comfortable. I had several nights of sound sleep on a comfortable bed. I loved our little mini suite which was located on 2 floors with access to the king size bed via a spiral staircase. A nice gas log fireplace was the perfect ambiance for a cozy winter getaway. There's a humidifier in the room which is a must-use appliance with the air so dry in the mountains. And every night they come by with fresh baked cookies and extra bottles of water. I love this US-based swiss chalet and will definitely consider coming back.
• September 2021 by Essie K.
  We were in town for a family friend's wedding and decided to stay here given its close proximity to the wedding venue. The pros:- a nice traditional hotel with well maintained grounds and rooms (rooms have nice heated floors, humidifiers, strong AC which was a plus during the summer heat wave) - walking distance to great restaurants and shopping - nice facilities including the spa, the indoor/outdoor pool, and oxygen bar - make sure to check out the amazing farmers market on Sundays mornings in the village. It beginnings right in front of the hotel. There's over 100 different vendors for food, dessert, goods, etc.) The cons: - expensive parking fee ($40 per night for valet, there is no self parking option or street parking around) - expensive resort fee ($43 per day but doesn't include much other than access to the pool and fitness center) Vail seems to be a popular and expensive destination year round. For these exorbitant prices, I'm not sure if I'd come back.
• July 2021 by Brena E.
  This review is specific to the spa. The location is great right in Vail Village. It sounds like they validate parking, but I don't know the details on that. Their lounge area while you wait for treatments is large and nice. However, the women's locker room is very small and I felt like I kept stepping over people in there. One big concern I had was no soap in the locker room/bathroom. With COVID, that should never be allowed to run out. The treatments themselves were great, but it was odd that there was an uncovered window in the massage room, so I didn't love the lack of privacy. My favorite part was the lounge chairs by the creek. I could've stayed there all day, but alas it rained :(. I wasn't sure if you could order food out there, so it would be nice if they proactively told you about that when you check in.