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May 2023 by Richard J.
In fall 2022 I had new liners made for my Lange boots. After skiing on them for a few weeks, I realized that the tounge on one boot was binding my ankle. I brought them back and they trimmed the tounge. After that the boots were perfect all season. I skied about 140 days including a heli trip and a trip to Silverton, and the boots were great in all conditions. I am very very picky, bordering on anal, about the fit of my boots, and I was totally satisfied with the work that the Surefoot folks did. They provide a quality product and great service, and I recommend them with enthusiasm!
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March 2023 by Natalie Busse
Honestly, ski boots stink! But, this place does not! Getting modifications to boots will always take multiple trips to get it where you need it. This ain’t no Cinderella story. With that being said, the Surefoot liners are far superior to any liner in the game & you will feel it excel your performance on the slopes. I had to go back 3 times for small modifications, but it’s so sweet when you finally get it where you want it. The Surefoot staff will get you there. They are super busy early and late afternoons, but if you can find a midday window you will get more undivided attention. They are the best in the game, listen well, and will do all the modifications necessary until your boot fits the way you need it for free. The staff know boot fitting better than any place on earth! Jason fitted me and fixed my boots when I went back, excellent customer service. He is passionate & cares.
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March 2023 by Russell B.
There are much better options for boot fittings.I have lived in Vail now for over 10 years and have always referred my friends and guests to Surefoot after my girlfriend had a good experience many years ago. Unfortunately a lot has changed since then and good employees are difficult to come by. My latest experience at Surefoot was one of the worst retail experiences I have ever had.After getting new footbeds for my snowboard boots I returned with three of my guests, all interested in new boots. While waiting for my friends to be fitted one of the employees learned I was a snowboarded and began to personally attack me. Instead of engaging with this employee we quickly left and will never return, even though my footpads need adjusting.I have experienced bigoted skiers before but never in a retail environment. This place thinks discrimination is funny and talking down to customers is okay. There are many options in the valley to get your boots fitted. We ended up at Boot Mechanics in Avon.
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March 2023 by Natalie B.
Honestly, ski boots stink! But, this place does not! Getting modifications to boots will always take multiple trips to get it where you need it. This ain't no Cinderella story. With that being said, the Surefoot liners are far superior to any liner in the game & you will feel it excel your performance on the slopes. I had to go back 3 times for small modifications, but it's so sweet when you finally get it where you want it. The Surefoot staff will get you there. They are super busy early and late afternoons, but if you can find a midday window you will get more undivided attention. They are the best in the game, listen well, and will do all the modifications necessary until your boot fits the way you need it for free. The staff know boot fitting to a tea! Jason fitted me and fixed my boots when I went back, excellent customer service. He is passionate & cares.
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March 2023 by Dane L.
In the last few years I've been coming, Jason has been super helpful, all the while having a very positive attitude. Even dealing with the most difficult customers that vail attracts. Definitely the hardworking type of person you need to run a business!
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March 2023 by Rick Van
These guys really have their operations down excellently. Staff is super friendly and super efficient. My first fitting was excellent. They made as light adjustment, then I skied for four days I came back and made another slide adjustment. Each time minor action was super. I strongly recommend. Drew and Gabe helped me out and I’m sure they can help you out too.
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February 2023 by Eric J.
Best Boot Experience of my life!!!!!!Put down the buyer's guide, book an appointment with Jason at the Vail store, pour yourself a glass of wine and spend time on thing's that matter. Surefoot knows boots, so you don't have to. Instead of worrying about which model, type of boot, trust their process and get ready the best comfort and fit ever. I used to buy boots based on what I thought or read, instead of going to an expert. I was measured, scanned and fitted into a pair of ski boots in no time.And to top it all off they stand behind the fit of your ski boot for the life of the boot. Stop trying to be the expert, when you have the team at Surefoot. Any questions?
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February 2023 by Adam Sverak
Had an excellent experience and was very impressed Surefoot! Visited Vail in December for vacation during the holiday season over Christmas. I did have some ski boots which weren't the right fit and were too tight so decided to give Suerfoot a try. I scheduled and went in for my appointment and I was helped by Mauricio who took his time and made sure that I would have the best fitting ski boots!! I ended up getting the whole package with the custom insoles and with the special memory foam liners that Surefoot offers. After I got my ski boots, I did come in the next day after skiing for a little adjustment, and they were ready morning for skiing! Now my ski boots fit and feel great! I would highly recommend Surefoot! I would rate Surefoot 10/10 if I could! Highly recommend! Definitely will be a lifelong customer!
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February 2023 by Andrea Hass
I’ve always had sensitive feet Re ski boots - either too tight and cutting off circulation or too loose and moving around within the boot. Surefoot has changed that for me. I bought my 1st pair of Surefoot boots (at this same location) in 2007 and with trepidation decided it was time to replace them. Gabe at Surefoot reassured me that they could do it again, and they did!! The technology has changed and I asked questions every step of the way which he and with patience and confidence. Sure enough, the boots are great and breaking in well with minimal discomfort. My parting words to Gabe were ‘I hope I don’t see you again’ meaning that I hope I don’t need adjustments, and sure enough I didn’t need to go back to Surefoot.
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February 2023 by Eugene Klimaszewski
I’ve skied with pain for over 15 years trying multiple boot options with different boot fitters. My first day on the surefoot boots was the first day I didn’t take a ski boot off at lunch and the first day I stopped skiing because my legs were tired and not from foot pain. I wouldn’t go anywhere else but here. The overall fitting is expensive. However they didn’t nickle and dime to do a quick binding adjustment because the boot size was slightly off.
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February 2023 by Edward Rowan
Terrible. Spent over $1,000 on boots for my daughter and they didn’t even fit and I had to get a boot specialist in T’ride to heat and stretch the boot as much as it could go. Still wasn't right. Don't go here.
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April 2022 by Brian Smith
Jason Hardy, Ryan Carey, and the rest of the team at Surefoot went above and beyond this week to help my family on our ski trip. When our gear did not arrive on time Jason got us setup with boots, skis, and poles without me having to ask within one hour. With a family of five skiers it is great to be able to have Surefoot manage the logistics of getting our boots and skis to our next destination through their Mountain Club, and the service always exceeds my expectations! Thank you!
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April 2022 by Andreas Grossauer
Inquired about Flylow bibs for my wife. Short answer 'we don't carry Flylow anymore' and hang up the phone. Perhaps he could have suggested an alternative.....
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March 2022 by Conor Obrien
I am continually impressed with the service and follow up at Surefoot Vail. This team cares and has the tools and tricks to get your boots and feet ready for the mountain. Jason was professional and technical in molding my liner for my needs and comfort. I've never felt more confident in my ski boots. Thank you to everyone at Surefoot for all you do.
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February 2022 by Dr. Scott C.
Surefoot here at Vail Village. I have custom Surefoot Boots from 2016. Ran hard today on the slopes and having problems with rubs spots on both boots. Gabe took care of me today. He took the time to look at the records on these boots and did an awesome job trimming the inserts in both boots. Surefoot Vail gets 5 Stars for awesome service thank you Gabe!!
