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February 2023 by Cosimo Ricciardi (Emerald Coast Podiatry)
Awesome experience, great customer service. Juliette should be promoted to district manager!
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January 2023 by Matt Bear
Been trying to edit the location but it won’t let me.. This location’s entrance is next door to Salomon shop by the playground..
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February 2022 by Phally Kananin
My friends and I came into the store to see if this North Face store would have a pair of snow boots her size since the one at Breckenridge did not have the one she really wanted. One we were not greeted at all and I was drinking something so I had my mask off and Alex one of the workers said you need to put your mask on and I didn’t realize she was speaking to me because I was trying to take a sip and my friends and I were in a conversation. Then she proceeds to say I’m not going to say it again you need to put your mask on (super rude and with an attitude) and I asked in a calm tone even if I am trying to take a sip of my drink and she then proceeds to say yea this is Vail Resort it’s our set of rules which is fine. However, the tone of voice and attitude was not appreciated. Also, when a white couple walked into the store they were greeted with a hello how are you. Then my friend asked her if they did military discount and she rudely replied no because it’s Vail so my friend asked is Breckenridge part of Vail? And she replied yes it’s part of the Vail resort so then my friend asks they offered us military discount in which she replied Oh. This interaction is very disappointing because as people of color we felt like we weren’t treated with the respect as some of the other customers were. I will never support North Face at Vail Unit E ever again due to this experience and would not want anyone else to get this type of treatment.
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July 2021 by Cory Smith
Like others have mentioned this is a "franchised" North Face Store. Don't buy anything here you may want to return to a real North Face Store.
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February 2021 by Tamara Savage
James was extremely helpful at sharing his professional product knowledge to ensure I was dressing for the elements! Professionalism and customer service off the charts! Come here for all your gear needs!
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February 2021 by Nicolás Hoyos
Bought several articles because the store has no fitting rooms open due to covid, went to a north face store to return and told me that I can only return them in Vail. how can a brand like TNF play with a costumer like this. its insane I need to return some jackets and im now back in florida
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August 2019 by Brittany Harrison
Large selection of gear. Really nice Vail souvineer items like north face pullovers and fleece jackets.
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August 2019 by Michael Gluhoded
Could not find the store! Maybe google maps was not accurate regarding the location?
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January 2019 by John Smith
Went in to exchange a Christmas present that was the wrong size. The manager told me that this store was a “vail†store and not a North Face store. How can I trust a brand if their guarantee is only good intermittently throughout their franchises? This experience was unbelievably frustrating. From now on I'll go out of my way not to wear north face.
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September 2017 by Jared Nelson
Good selection of top-notch gear from The North Face!
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November 2015 by Tim Yocum
Stopped in here to inquire about exchanging brand new Windstopper neck gaiters that arrived with defective cinchers from North Face online. I was told that this particular North Face was resort-owned, and therefore couldn't do much by way of instantly swapping out defective merchandise with functional product. Perhaps North Face shouldn't be franchising their stores if the level at which they stand behind their product varies between location. Lesson: go here to buy things you forgot or things you can't live without, but don't believe for a minute that they're going to take defective merchandise from you and make it right on the spot. Then again, having just received ANOTHER broken one from my NF Online return, I think they have bigger quality assurance issues to work out.
