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March 2024 by Facundo Rodriguez
I came 5:30 pm it's suppose to be open and is closed. very bad service
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March 2024 by Delfi Massa
RUDE and they’ll close whenever they feel like it. I got there today, 20 mins before closing, on the bus with a huge box, snowing, she didn’t give a sh. Signed to me they were closed from behind the counter. I answered pointing at my watch. She turned around and left. I stood there for a couple mins, she turned lights off and closed. This is the only day of the week I can get there early enough after work.
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February 2024 by Betsy Diaz Rojas
They don’t open on time
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February 2024 by Daniel Jacobson
The young girl who was working here this morning (Saturday) was unnecessarily rude to us.
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January 2024 by Alex Kouliabou
I used to come here instead of USPS for better service and overall experience. Definitely not the case anymore. Very rude employees who don't even mind talking on their phone about their ex stalking them there.
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December 2023 by Skyler Schroeder
I had my snowboarding gear shipped to this UPS location and wasn't going to be able to make it into the store before closing time on Saturday. I was able to get ahold of the manager, Alayah, and she told me that she would come into the store when I arrived to Vail in order to get me my snowboard gear so I could go to the mountain on Sunday... She salvaged an entire day of my vacation by going above and beyond. She was amazing and deserves more than 5-stars!
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October 2023 by Jooo H.
"local bussiness owner" reachs out to tell me email them but then i never hear back from both. again do not ship with the UPS store.
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September 2023 by Sarah Shier
This store is truly the worst UPS location I’ve ever visited. You can see that they keep updating their hours on Google, but if you show up before 10am they’re rarely open. If they have such issues with hiring and maintaining staff, you have to wonder how badly they treat employees
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April 2023 by Renee` Galloway
I’m giving 5 Stars because this little Vail, CO UPS store deserves it!The gentleman who assisted us in Vail on Friday April 2nd, 2023 was courteous, professional and explained our shipment heading to Port Charlotte, FL. The manager was equally helpful. I do wish they all smiled more to ensure a happy environment. Although they were helpful and our package arrived safely and on time. That’s all that matters. Thanks to the team at this UPS location for shipping with care.
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April 2023 by Linda P.
Checked the website with hours showing that they open until 2pm on Saturdays. When I tried calling, there was no answer. We arrived at 12pm and the doors were locked with a sign saying that they are open until 1pm EVERY OTHER SATURDAY. I'm absolutely okay with it having limited hours, but as a non-local, it's difficult to find out the actual hours if there is no one to pick up the phones or any update of hours online. Be very careful about relying on this location.
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March 2023 by Hugo Beltran
Store says to open reduced hours, and even at that they don’t show up on time. Several people waiting at the door. Very bad for a business service
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February 2023 by Kai Prechtl
Used to be a decent store. Only open every other Saturday but they don't post which Saturday on website or door. Hours fluctuate from posted hours. Shown up on many occassions where the store was closed despite showin open hours to the contrary. They need to get it together and do better - especially since the box rate almost doubled in 2022. More cost, less service.
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January 2023 by Hilda S.
their schedule is the worst, never respect the time shown at the store dooor, that it is from 8:00 to 5:00 pm. they open way after the time shown around 9 or more, and close much earlier i came at 4:20 or 4:40 and both times was close already.
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January 2023 by Greg Giffin
I received a Christmas card from my aunt, when I got the card it was opened later learned that there was a gift card inside it so that was stolen. My sister sent me a card that had a check in it that I never received so that was stolen. It’s been about three weeks and I never received a key for my P.O. Box. It’s a federal offense to open someone else’s mail.
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December 2022 by Tian Smith
Hopeless. Website says open at 8:30am. Arrived at 8:30 am. Not open. A piece of paper stuck on the door says actually opens at 9am. Waited until 9:05am still not open. There were 4 other people trying to get in in the mean time. I could not wait any longer as I needed to get to work. This day and age it’s not that hard to update the hours on the website to match your accrual hours.
