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September 2023 by Dewey Espinosa
Purchase was seamless. Everything else feels like a total scam!1. I found a fridge on the website and called in to confirm the measurements. The sales guy on the phone initially said that it "should fit," to which I replied that I need a confirmed measurement. He puts me on hold (presumably to use and actual tape measure to confirm dimensions), then comes back to confirm that it will, indeed fit. I go in the next day to pay for the unit and deliver/install.2. My tenant takes a day off for delivery, only to find out that they will NOT install a fridge connected to a plastic or copper waterline, and that they will NOT access a crawl space to shut off the water for the install. NONE of these details were given to me when I paid for the DELIVERY and INSTALL. They took the fridge back and left my tenants hanging with a faulty fridge, but also left with a promise to contact me to reschedule the delivery. I wait three business days and never hear a thing - so I take it upon myself to call them. I received some eyerolling apologies and rescheduled the delivery - which was still another week out.3. Fridge is set to be delivered, my tenant takes another afternoon off of work, only to find out that the original sales guy never actually measured the fridge - it does not fit as it measured over 35" when the original sales guy told me it was less than 35" and assured me it would fit. I call and throw a fit, and a very apologetic sales guy assured me that he was going to make it right. He promised that he would go through the entire inventory at all of their locations to find a fridge that is comparable to what I purchased, but that will actually fit. I spoke to him on a Friday, he promised to get back to me on that following Monday.4. Two Mondays have since passed, and 10 days total, and I still did not hear anything and was forced to call them again. A very unapologetic sales guy agreed to refund the money, but made absolutely no effort to acknowledge their screw up, or the fact that my tenant has now been a full month with a faulty fridge. As a matter of fact, he only had a record of a purchase and a delivery, but not anything else that has been going down. He gave me a number for someone in "corporate" (he first said president, then CEO, then manager). I'm probably not going to hold my breath.
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January 2023 by Debra Scarpella
AJ is so helpful and customer service is A+. This is the best place for used appliances. I have come here for years. Stop in and say hi to AJ. Again, super customer service.
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December 2022 by Lisa Walls
Horrible experience. I would not recommend them at all. Also, we found the parts on Amazon’s at 1/4 of what we paid them for the parts that we needed. I needed a part to fix my dryer and came into the store with the model number and the part number that I needed. Brought it home and it did not fix the dryer at all after I told him what was wrong with it. Sold me another part to then find out it still didn’t fix the dryer. Obviously, they don’t take the parts back or give you a refund after we spent $100.
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November 2022 by Karyn N.
Update #1...got a call today and they have scheduled a replacement for delivery on Tuesday. I am updating my rating to 3 stars and will give another update when delivered.
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December 2021 by Sarah Parker
Our experience was great! Low pressure but staff was ready and available when we had any questions. Joseph especially was great with helping us find a good dishwasher.
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December 2021 by Richard Still
Great customer service and flexible delivery! Worked with Joeseph Urso to get a used fridge delivered on the same truck as our new range! Seamless and friendly experience, great prices, would definitely buy here again!
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December 2021 by Casey Dorman
Erik was excellent in helping us find the right washer and dryer set for our specific needs. Very knowledgeable. Would highly recommend for new or used appliances.
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December 2021 by Julia Unger
I am happy with the customer service I received at this store. Gage & Joe were very helpful and knowledgeable about the products I needed. Definitely will be returning in the future!
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December 2021 by Kylene Romero
Ethan had great customer service and helped me find the washer and drier set that fit my needs. I would recommend them to anyone looking for used appliances in good condition
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December 2021 by Samantha Barstow
Erik Hagler was very helpful. He helped me browse the selection of washers and dryers to determine which set would work best for me and helped me research them online. He also let me know what repairs had been done to them when they were brought in. Plus they are red, so that is cool!
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December 2021 by Kim Daly
I have utilized Appliance Factory Outlet for used appliances for my rental properties for years and they are fantastic. The guys are helpful, the delivery and set up is on point with their new appliances and anything I bought has been updated as necessary, warrantied for 30 days and given me plenty of life.
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December 2020 by Zeigler Coronado
Recently purchased a fridge from Joe at Affordable used appliances. Would definitely buy another appliance from them!!!! Love the knowledgeable and helpful staff. Joe and Alberto helped us, they’re both great! Definitely recommend them to anybody looking for a new or used appliances!
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December 2020 by Jessy K
I worked with Andrew in the store and over the phone and super appreciate him helping me figure out the best solution to my appliance needs. Very down to earth and real people in this shop, and no sales pressure, just assistance, very professional. And they deliver!
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December 2020 by Jing Huang
Update again:They refunded the dishwasher. Andrew has always been helpful. However their management has been ignoring our message about water damage and no word for reimbursement.Update after 2 weeks:There have been multiple issues with our order. #1 We were told at the store the installation of the microwave and dishwasher is $120 total, in fact the installation company charged us $90 each. #2 We were told if the dishwasher is too high, they will trim it to fit under the counter. They couldn't. We had to take it back. #3 We already paid for the dishwasher and there is no return, we have to wait for the store to have a similar one. This we kinda knew, but we didn't realize the wait could be indefinite. So keep that in mind. #4 This is the worst. The installer didn't reconnect the water hose on the old dishwasher properly after the failed attempt to install the new one. Caused water damage flooded basement. Someone came to take pictures but nothing followed. No idea how much we will lose in the end.I may update again based on how fast and easy this is resolved.Original Review:Andrew is super helpful, walking us through everything and answer numerous questions. They've got excellent deals too. Highly recommend.
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December 2020 by Cody Ullrich
Bought a washer and dryer from here. Good news- the dryer works great and everyone I've worked with has been polite! Bad news- the first washer hardly worked (had to separately start the spin cycle, but eventually fully stopped working). I did have the warranty, so the second washer was just delivered after about a week and a half after calling in on the warranty. This washer drained once when the installers came and we ran a very quick test with no clothes. Following the first cycle with clothes, it will no longer drain. I am starting to wish I would have just bought a brand new washer. If this gets sorted out soon, this review may change, as the individuals I have worked with have been courteous so far.PS- it is obvious that many of these 5 star reviews were fabricated, especially the reviews written by people with the same name as the employee they are praising on accounts that only have reviews for other appliance factories and used appliances locations.Update- finally got a working washer, but they had to replace it in a matching pair, so they sent out a dryer that doesn't work. I just want to do my laundry.Update- it took awhile, but they decided to bring in a new appliance to replace the dryer. It's been a few months since then and these appliances are still working. In the end, the issues were resolved.
