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March 2024 by Oscar Alfaro
Online the closing of the store 7 pm, at the door of the store 6 pm, I call at 4:56 and it's closed that bad.
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March 2024 by Frank Beck
Mike and Jose were great to deal with took the time to answer questions great service that why we switched to AT&T
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March 2024 by Michelle Cardon
I went into this store July of 23. I was told I qualified for a free phone if I traded my old samsung s7 phone. I did this and still have not received my credits for the trade in. I went to the store Several times only to be told they were behind on sending phones back. Went in a total of 9 times. Went in today and was told all the employees were fired and they could not give me any credits even though they found my old phone in the back room. They said they could not be responsible for any mistake the old employees did so I will not get any credits. They are not accountable for anything!!! Miguel actually told me this!! Do not go to this store it is a scam!! I am sorry I switched from Verizon. I would give this store a minus 10 if I could!!
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March 2024 by Maureen Bustillos
The staff was very helpful, great customer service.
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March 2024 by Nelly Jimenez
Thank you very much for your help Jake, the guy was very kind and answered all my questions.
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March 2024 by Samuel Torres
They weren't even open at 10:00 AM like they were supposed to be. Showed up at 10:30 because my phone service is down and this is what I see:
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January 2024 by Chris Wyatt
Today I came to Desiree with a total sense of loss she worked with me and my phone until she got it for me she's wonderful she's smart do not let the girl go ever
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December 2023 by Alexa Stampfl
Just waited 30 minutes for them to come back from break, but no dice so left to another AT&T store. My rating reflects this and past experiences. Employees normally look annoyed when you walk in but still greet and do what they can for you. Normally the store isn't busy, but listing a time when you'd be back is simple and would have saved me time waiting around.
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December 2023 by Kathy W
Desiree could not have been more helpful. I will give her a 5, however, l would actually rate her off of the chart. She stayed past closing to make sure that I had everything I needed and that I understood my device. She even gave me her cell number in case I ran into any issues when I got home. I had lost my IPhone on route from IL to Co. it was 3 days on the phone at my niece's trying to get a new IPhone when they finally got approval for my to go to a store to pick up my new iPhone and we only had 45 minutes to get to the store. As a widow of a 30 year AT&T retiree I was in awe of her patience, kindness, understanding and knowledge of her product. AT&T has a great employee in Desiree.
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December 2023 by Genesis Genesis Delivery
Great service! Best AT&T I’ve been to! The new manager Thaire is amazing! She was super friendly and patient. She found solutions to all my problems
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November 2023 by Shaun
Went in to purchase a new phone. I have been an att customer since 2002. The salesperson assisted me, and then upgraded my line without my consent, equating to an additional $25 charge per month. Missouri boy should be ashamed of himself. Choose a different location or double check to make sure he is not ripping you off.
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October 2023 by Dori King
Kaden was amazing! He was helping me, and while my phone was pairing, he was able to help three other people at the same time… This young man is truly an asset to your company! Thank you so much for everything!
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September 2023 by Jasmine Aguilar
The “manager” Jose doesn’t know what he’s doing since he conveniently forgot to mention there are other fees included when trading in phones. He goes straight to being aggressive, doesn’t offer any solutions and instead hides in the back. He’s absolutely no help. Avoid having Jose help you at all costs.
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July 2023 by Miguel Martinez
I had an amazing experience at the AT&T store recently and couldn't wait to share it with everyone! From start to finish, my visit was nothing short of exceptional.First and foremost, the customer service was outstanding. As soon as I walked in, I was warmly greeted by the staff, who were not only friendly but also extremely knowledgeable about their products and services. They patiently listened to my needs and helped me find the perfect plan and phone that suited my requirements.The staff went above and beyond to ensure I had a smooth and hassle-free experience. They took the time to explain all the features of the phone and answered all my questions, making sure I felt confident about my purchase.Moreover, the store had a wide selection of the latest smartphones and accessories, giving me plenty of options to choose from. The displays were well-organized, making it easy to compare different models and make an informed decision.The checkout process was swift and efficient, and I appreciated the transparency in pricing and billing. No hidden fees or surprises – just straightforward, honest service.What impressed me the most was the after-sales support. I had a minor issue with my phone a few days after the purchase, and the staff went out of their way to assist me promptly. They resolved the problem with professionalism and genuine care for my satisfaction.Overall, I cannot recommend this AT&T store enough. The staff's dedication to providing top-notch service, along with their extensive product range, made my visit truly unforgettable. If you're in need of a new phone or looking to switch providers, this is the place to go!I'm grateful for the fantastic experience and will definitely be returning for all my future tech needs. Kudos to the team for setting the bar high for customer service! Keep up the excellent work!
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July 2023 by AstraLink Marketing
I recently had the pleasure of setting up my business account at the AT&T store, and I must say, it was a truly great experience. The assistance provided by Troy, Kaden, and Jose was top-notch, and I am extremely satisfied with their level of service and support.From the moment I walked into the store, I was greeted with professionalism and a genuine willingness to help. Troy, Kaden, and Jose were a remarkable team, each displaying extensive knowledge about business accounts and the various services AT&T offers for entrepreneurs like myself.They took the time to listen attentively to my business needs, understanding the importance of finding the most suitable plan for my requirements. Their expertise and insights were invaluable, as they guided me through the process, ensuring that I had a comprehensive understanding of all the available options.
