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May 2024 by Alex Rubtsov
Great employee lanea durazo. Very professional and valuable. It helped me a lot. 5 stars to the entire team.
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May 2024 by Hemanta A.
Employees aren't motivated to help customers. Was there for notary service for one page but wasn't helped. I have been with them for last 10 years.
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March 2024 by Betty Rocker
I went in on a day that seemed like it was busier than usual. The staff was incredibly nice and very fast. They were awesome getting me what I needed taking care of quickly, And it was a more personalized experience and less transactional like you find at some banks or other businesses these days.
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January 2024 by Ruben Yokomizo
Awesome staff.Great people to work with.
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January 2024 by Curt Briner
Chase Bank, Westminster, CO. on orchard parkway.Poor leadership, poor customer service and clearly this team lacks the ability to problem solve for their customers. All I needed was a Medallion signature, clearly no one knew what to do. I gave an employee the forms needed for a Medallion Signature. I was told that they emailed to someone and that it should take 3 to 4 days to get an answer? After 19 days of calling and visiting the bank I still had no answers as to what the status was on my Medallion signature. I decided to visit a different bank. I visites the Chase Bank in Lafayette CO. I spoke with Travis the bank manager and he knew exactly what to do. After reviewing my paperwork Travis gave me the Medallion signature I needed. The whole process maybe took 20 minutes. He apologized for the other banks mishandling of the process. I left with a great appreciation for Travis and his knowledge, his professionalism and most importantly his outstanding customer service.
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January 2024 by Jocelyn Estrada
Carlos L was very helpful! He had so much patience for my husband and I today . I truly am grateful for people who actually care about thier customers and don’t just brush them off because they can’t figure it out . He made sure I left with a smile on my face! This dude needs a raise!!! Very respectful and helpful! I’m so happy I came across Carlos . Thanks for your patience with us today we truly appreciate your hard work !!
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January 2024 by Joe
Answer the phone during business hours.
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November 2023 by Chris Galero
Great people
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November 2023 by Tim Criddle
Poor customer service refused service because I don't have an account would not call the person who wrote me the check to verify when I was cashing a Chase check they said no Chase Bank would let me cash a check went to a different Chase Bank had no issues
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October 2023 by P. Widman
I'm really pleased with this branch and the people who work here. I've been doing business deposits and personal banking here for a couple of years more exclusively, and I appreciate the professional yet personal interactions that I've had.
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September 2023 by Erol Morey
Met our financial advisor here for a quarterly review. We were greeted at the door by a friendly staff member.
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March 2023 by Jennifer Miles
We have banked here for a year or 2 now. We don’t have to go in much, but when we do they are always friendly, caring & understanding which is extremely rare these days. CHASE call center is another story however & that brings me to Carlos. Carlos stepped in to help us after our account was compromised. Carlos & his staff are the reason we decided to stay at CHASE
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November 2022 by a chevarria
This was awful experience the person greeting me looked very under dressed with jeans on and very rude and not willing to help very condescending and didn't care I will never go back to this branch awful customer service..
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October 2022 by Aimee Fredericks
I came in for a certified check 25 minutes until close. I was greeted at the door and received prompt service. My ID had expired but they didn’t need me to provide one since I’m a customer at Chase. The process was quick and I was out the door.I don’t think I’ve ever had better service at a Chase location than this one. Any time I deposit checks for personal or work purposes, they’re always extremely helpful and fast.
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August 2022 by Derek Roeseberg
Dont have any money? Oooof, that's gonna cost you $12.
