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March 2024 by Will Hendricks
Awesome customer service by Cooper at the Westminster Costco when putting new tires on both of my vehicles. Good diagnosis of current wear and no up selling. He was up front with me on expected timing and let me know the tire center was short on staff for the day. Asked to be patient. Very knowledgeable and honest with his recommendations. Great prices. Suggest keeping an eye out for promotions and ask the staff about any promotions.
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March 2024 by Elizabeth Hernandez
I thought I was capable of putting air into my own tires but somehow I did it wrong and gave myself a flat tire instead lol. The men there are very helpful and made sure I got the tire filled up with air correctly. He even asked to drive up so they could take a look at it without an appointment. Something that could have turned out a lot worse for me, was fixed within 15 minutes.
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February 2024 by Matt S
Lies from every employee, horrible service, tire manager lied to me. Even the Costco store manager didn't care, just passed me off to the tire manager who honestly shouldn't be managing a 1 stall garage.Employees loudly talking about how if an employee disrespects them it's on.Definitely not coming back here.
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February 2024 by Ben Peters
Stay away. They do not know what they are doing.
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February 2024 by Andriani Andriani
Worst service ever!! Each employee has different opinions about appointment or walk-in appointment!! Horrible, wasting my time 3hours with nothing
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January 2024 by Boris Weitz
While changing my jeep's tires, they damaged the screws, put the weight balance on the wrong sides and caused me to wait for 4 hours.Came again for tire rotation after this incident and they told me that the screws are damaged and they cannot perform the rotation. Stay away from them.
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January 2024 by Cory Pod
Really helpful, much more so than another Costco tire center we visited. Cooper in particular was great, informative, and honest. Thanks!
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December 2023 by Will Gross
Egregiously slow. Over an hour and 15min for a scheduled nitrogen conversion. Watched while my car sat in the garage for 15min AFTER it was completed while no one so much as even looked at it. Very subpar customer service
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December 2023 by Greg Bernar
Don’t bother making an appointment here. Wife had an evening appointment and they kept servicing walk-ins before her. Ended up picking up the car the next day for a simple job. Didn’t call once the vehicle was ready. Didn’t apologize.
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December 2023 by Pablo Garcia
Kimberly is AMAZING! We have gotten three sets of tires here and every time they're great and I have seen a lady there do it ALL! The three times I've been there this lady has been going up and down working super hard and bearly have time to catch her breath. She was very nice to us and has gotten us the best tires every time. She is very knowledgeable about what to look for and what to expect and really have done an amazing job at taking care if us and all the people in that place.
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December 2023 by Gordon Reed
Don’t buy tires here. I bought a set of Michelin tires I have one that is flat and they are too busy to help me told me I had to make an appointment for another day. Other companies would make arrangements to get your tire fixed. Stay away from Costco. Tires were purchased as new as one month ago
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December 2023 by Sarah
2.5 hours for a tire rotation and waiting in line for 20 minutes each(3 times waiting in line). Not anymore Costco tire center. This is ridiculous. If the tire shop employees can’t get through all the bookings in a timely manner there shouldn’t be as many appointments in a day until they can better staff the tire shop
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October 2023 by Will Gold
The lowest of the low when it comes to customer service. Do not go to this tire center. You will regret every bit of your experience. From scheduling an appointment to a simple patch. They are never truthful and you will be waiting 3 hours for what should take an hour at most. Don't call ahead and expect them to tell you they are behind, they won't. Sad place, go to any other costco tire.
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October 2023 by Jumin Chen
I appreciate the staff and how helpful they are. I bring my car here to change over to winter tires and back again and will continue to do so as long as I buy tires from them.
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October 2023 by Justin Reich
Purchased two new tires in store and scheduled the appointment with the person in store. Showed up for appointment and it turns the tires aren't here because they're coming from Houston. Would've been nice to know that A) they were coming from out of state because I would not have gone with them and B) the tires were not there yet.