Costco Vision Center is highly praised for its friendly and helpful staff, with several reviews highlighting excellent customer service. Customers appreciate the team’s professionalism, patience, and kindness, especially when handling complex situations like changing prescriptions, adjusting payment methods, or fixing glasses. In one instance, staff members held paperwork while a customer ran home for a forgotten credit card and then helped update insurance information, making a stressful process smooth and easy. Others mention staff members like Aaron, who went above and beyond by fixing missing nosepads and finding replacement frames from another country, showing a willingness to help beyond expectations. The optical center offers a great selection of designer frames at affordable prices. While some customers experienced issues with frames fitting properly—such as tightness causing headaches—they found that with guidance from staff or by adjusting frames at home (using safe methods like hot water or a blow dryer), they could achieve a comfortable fit. Though some adjustments needed multiple visits, overall, customers still value the helpfulness and friendliness of the team, and many remain loyal to the optical services. Beyond glasses, Costco is also recognized for its excellent pricing and hassle-free car and laptop purchasing experiences. Customers have bought laptops at significantly lower prices and have enjoyed straightforward, no-haggle car buying through Costco’s program, especially for Mercedes Benz vehicles. The process involves selecting a vehicle, receiving quotes from dealerships, and purchasing with no negotiations, making the experience simple and stress-free. Overall, Costco offers affordable, reliable, and customer-focused service across its vision, electronics, and automotive departments.
I ended up changing my prescription for 2 pairs of glasses and the frames for 1 pair after I received them. It was all handled very easily and didnt reciecive any push back from the staff. Both pairs were ready sooner than the was originally stated. Price was lower than any other eye glass companies.
November 2024
Thorough eye examination with Dr Murray. Reasonable prices for new glasses and fitted quickly by Aaron.
November 2023
Excellent service. The personnel was polite and well informed about hearing aides. The value was great. Only 1500 total cost. I am recommending all my friends to shop at COSTCO' the staff was very profesional . Of course the price was the lowest in town, I
