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January 2024 by Erin
The staff are friendly, and I like the glasses I purchased at an affordable price. They weren't able to help me get my frames to fit, though. The frames were too tight initially, which you often can't tell immediately after an adjustment. I came back to get them loosened four times. The final visit to Costco, I explained I had already been by 3 times and what happened at the visits, I was still getting headaches from the frames being too tight, and I showed them my former pair of frames so they could compare. I didn't know what else to do. Was I supposed to get angry? I still got a headache after their adjustments. When corrective lenses don't work - something you rely on to function - it is so frustrating. Finally, I watched videos on how to adjust frames using hot water or a blow dryer. This will void warranties on the glasses, so use caution. First try on my own, loosening them as much as I safely could, and they immediately fit well and didn't give me headaches anymore. The staff I saw need more training on questions to ask and how to follow through, but I still really like the optical center for non-frame fitting needs.
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December 2023 by EDNA RINCONES
I called last week to make an eye appointment for an exam, I was told by the guy scheduling they had an opening at 4:00. I repeated the time twice, as he was confirming the time, I was putting it in my calendar. I arrived 15 minutes early, sat there while the "receptionist " chatted with a coworker, then a patient came out of the room, she continued taking his payment, then says, are you our next appointment? I said yes, stated my name, she said, oh, nope, you were down for 3:00. I said, I have it right here in my phone, appointment is at 4:00. She said, nope, sorry, we can't take you. Okayyyyy. I should have followed my instincts when I read all of the other BAD reviews. I will tell anyone who asks, DO NOT WASTE YOUR TIME at this supposed optical place!!
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November 2023 by Mark R.
Lots to say here but I'm a fan for life. My most recent purchase was a Lenovo Laptop that was sold on line at more than $100 less than regular retail. I also recommend their car purchase program. Myself and girlfriend have purchased two Mercedes Benz sedans through the program and both were awesome buying experiences. If interested, just go and check it out. We will only buy cars through Costco from now on. It's a no hassle process where you: pick the vehicle you want, set a dealer search distance that you want, (we choose 100 miles to see what was available and pricing}. You receive the quotes or bids from the dealerships, and you make the call from there. No calls no hassles. You pick the vehicle you want and go and pay and pick it up. You agree to the sale, bring the paperwork and drive off with your car. NOTE: there are no negotiations. The price quoted is the price you pay. Know that in advance. You may get several offers to select from and you proceed from there. I would suggest once you pick the vehicle you want, select the biggest search distance you can to get the best price. Sadly, I may still love the pizza as much or more as the car :). Seriously , checkit out. Recommend 100% Get a pizza too. Note: my experiences were in Southern California. I have not gone through the process here in Denver but will when the time comes.
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November 2023 by Liz C.
Excellent service. The personnel was polite and well informed about hearing aides. The value was great. Only 1500 total cost. I am recommending all my friends to shop at COSTCO' the staff was very profesional . Of course the price was the lowest in town, I
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September 2023 by Mark Newby
Quality products, great prices. Perhaps 1/3 as expensive as a private local optometryoffice.
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May 2023 by Alex S.
I have never felt so uncomfortable checking out of a store. The cashiers at this store need to do better with how they treat people. No reason why smart remarks should be made while ringing up my items. Just do your job period. DO BETTER BE BETTER
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April 2023 by Flower B.
If I could give a negative star review I would.I called in hopes of refilling my dogs medication. I always use Costco for my dogs refills. I typically use the Arvada location though, after relocating this one was closer to home. When I got in touch with the pharmacist working she spoke over me, raising her voice the entire time. I provided the full name, spelling and the RX number. It was like pulling teeth just to get a sentence out. I asked if they did not share records between stores, she said they do. After repeating all my information again she said "well, it's not coming up." after being spoke over the entire conversation I was finally able to ask if I had to go to the same location that I always have. She was incredibly rude and impatient. she replied "no." Deciding the conversation wasn't going to get any better I told her I would call the Arvada one I always use and go there. Arvada'a location was able to find my dogs Medication immediately and even apologized for the other stores pharmacist. I understand everyone has bad days, personally I feel if you are working in medicine you need to at least try to be a little more sensitive and understanding.
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March 2023 by Jade White
Went here for new prescription eyeglasses. They do not have the 1.74 lenses which I need for my higher prescription. They also do not edge roll polish which minimizes peripheral distortion. Who knows what else they don't have. So, seems they only cater to people who need minimal vision correction. I bought some frames I really liked, but then realized they sold me the display frames at full price. When I asked why they sold me display frames, they said only the lab gives new ones when you order prescription (which I couldn't do because of my lens requirements). The guy offered to do a refund but they fit my face the best and I didn't have time to keep shopping around so I kept them to have Lenscrafters do the lenses. I just feel they should have been at a discount. I mean, you go anywhere, they sell the "floor" or "display" items at a discount. The demo lenses were all scratched up, the frames were good upon inspection, but still, I would rather have frames that haven't been touched by a whole bunch of people before buying. They at least could have cleaned them off for me.
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February 2023 by Maggie N.
The cashier Cheryl was beyond rude when I purchased something here on February 24th, 2023. It was my first time coming to this Costco and I gave her cash. I wanted to buy it with 14 dollars cash and the rest debit card. I managed to proceed to repeat to her and she kept talking to me sternly that she didn't understand. Well I didn't know what else to do because I didn't know how else to explain. Finally she understood, I apologized and she responded back "I didn't understand what you were saying". I apologized again and told her I don't like change, she didn't respond. She gave me my cash and didn't give it to my hand.She put it there on the table with the receipt, and didn't even say anything. Proceeded with the next member like I wasn't even there. I didn't make a scene I grabbed my money, my receipt, left and thanked her. Beyond bad etiquette, totally uncalled for and unnecessary. Not coming to this Costco again.
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January 2023 by Susan K.
I was here today with my daughter and the woman who offered to box my groceries, Kim, had an attitude the whole time and was very rude to my daughter when she couldn't fit the boxes in the cart. My daughter mentioned that she would carry a box to ease the burden and Kim blatantly ignored her and smashed the box into the cart which crushed some of my groceries. After this, she kept giving me and my daughter dirty looks and was being very nasty. She had no reason to be like this and I definitely didn't appreciate it. Hopefully she can do better next time and lose the attitude.
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January 2023 by Brianna C.
Had the best day at Costco. We went today at 12:45 pm and it was EMPTY! The samples were all out and they were so good. We got everything we needed and then some more stuff. I got a blanket that is better than the barefoot dreams blanket and soo much cheaper. Me and my pups have been cuddling up all day. I also stocked up on diapers and it's the only place I can find my formula for my baby. We also got a birthday cake for my brother in law that was delicious!
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November 2022 by Julie J.
Very nice Costco, food area moves extremely slow. The people working were working very hard, just slow and there weren't enough of them to keep up with the orders.
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September 2022 by Grace Y.
Great place for food, household items, wines and gas.
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September 2022 by Teddy L.
worst customer service rude attitude supervisor
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June 2022 by Princess Ella 2014
Had horrible experience . The lady was extremely rude and purposely slow. Not coming back