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January 2024 by Anthony Tran
Damaged my wheel when they installed new tires
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January 2024 by Darcy Tieulie
the team did what they said they would and when they said they would.
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January 2024 by Kathy Guerrero
Excellent service, prompt, explained everything in detail. Number one was the customer service from "Angel." He was amazing, so professional, polite, helpful and knowledgeable. He is an asset to the company!
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January 2024 by Ash Corvus
Great folks they got my taken care of after my tire blew
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January 2024 by Merikayt Patton
They got me in and out so fast! And they were able to fit me in. I called five other locations and was turned away, without hesitation they made it work. No big deal.
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January 2024 by Vicki Rufenacht
Very Professional and friendly
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January 2024 by Billy Cool dude
Went in for a oil change and was told I needed a new battery which was around $200 my husband took my truck in and is mechanical incline so he said he would take care of it and was also told I needed new tires that they were dry rotted and had a nail in one and yes one does have a nail but they were not at all dry rotted and when we took. Truck to get battery checked again to make sure there is absolutely nothing wrong with it. I am all for upselling as I am in the service industry but this is just taking advantage and robbing people so beware and if they say you need something extra done please double check before just saying yes and also the technician left grease stains on my door and hood from his hands which yes washes off but unprofessional and I had just gotten my truck cleaned day before.also was told that’s appt was at a different time then what was scheduled which was annoying but they did go ahead and fit me in
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January 2024 by tim booker
My wife had a last-minute issue with something loose and scraping on the underside of the car and pulled in a half hour before closing. Alex Montoya, Tire Manager, had only one tech working at the time, but he got my wife in and taken care of - I am so appreciative. That kind of service is almost unexpected today, but thanks to Alex, she was able to get to her appointments today.Thank you, Alex!Tim Booker
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December 2023 by Tim Mee
This Firestone team has been awesome over the last few years. They have worked on my Tacoma and Ford E350 a few times and I have always left with a better ride.
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November 2023 by Jen Moloney
Rick at this Firestone location has been nothing short of a Rockstar for us. He has worked diligently to find parts & tires for my husband's Tesla (what a nightmare), and he now has done the same for my car. I don't take my car to the Benz dealer because I don't trust them after numerous bad experiences, but I do trust Rick to be honest, thorough, and not to take advantage of us. Would highly recommend him and this Firestone location!!!
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November 2023 by aron arenas
Better communication would be great. Booked an appointment with someone on the phone was told it would take 1 hour to rotate tires. Came in for my appointment and was told 3 hours. Wasted time, gas and what a hassle.
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October 2023 by Adam Gromko
Highly recommend. New management has reallyincreased the Quallty and Service, and live up to their word. Rick and Angel provide trustworthy quotes, very open about steps needed to diagnose vehicle repairs, act in best interest of the customer at all times.
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September 2023 by marc starr
I feel like I got a good deal. Do your research, price match, wait for holidays. I probably saved 25%
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September 2023 by Jeanette DeHoff
I really appreciated the service here! I thought I had a slow leak. They checked and couldn't find one, and so didn't end up charging me. It was very kind of them!
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August 2023 by Holly P.
CAUTION: SCAM. DO NOT TAKE YOUR VEHICLE HERE. If anyone can put me in touch with the owner of Firestone off Huron, I'd appreciate it. They have some unethical employees that are scamming people. It happened to one of our employees about 2 months ago and to us today. We only needed a tire patched. Were told we had to replace all 4 tires. The tires seemed fine but they were convincing. We were quoted a price that seemed very high, but given a song and dance and finally agreed to the price. Returned NINE hours later and the price was hundreds of dollars higher. One of the charges was for "rotating tires" ON A SET OF BRAND NEW TIRES. It wasn't until then we started talking about it at work and realized that these were the same clowns that had defrauded our employee in the same way. Then we started reading the plethora of 1 star reviews -- so many people being scammed. I called to speak to the owner as a courtesy before leaving a negative review, contacting the BBB, and contacting the state AG. I was unfortunately told they don't just let people talk to the owner. That's unfortunate for the owner. We'll file the necessary complaints and reach the owner through the BBB and the state to let them know how their shop is being run and how people are being conned.
